Customer Service Professional Experience Taking High Volumes Of Calls

BRITTANY CHAPMAN

*******************@*****.*** 918-***-**** Quinton, OK 74561

Summary

Flexible and focused team player with expertise in customer relationship management, strategic planning and time

management. Very good with technology,

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and

exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

‘Communicative customer service professional motivated to maintain customer satisfaction and contribute to

company success.

History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers

skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills

‘© Job Offer Development

© Strategic Sourcing

Experience

Class A Recruiting Quinton, OK

Independent Recruiter

10/2022 - 1212022 .

‘Maw & Pa's Country Cafe Wilburton,

OK

Restaurant Manager .

01/2027 - 11/2019

Education and Training

John Adams Virtual High School Online

High School Diploma

03/2024

‘© Recruitment Strategies

© Background Checks

Interviewed job applicants to obtain information on work history,

education or job skills.

Searched for qualified job candidates using computer databases, media

advertisements or employee referrals.

Informed job applicants of duties and responsibilities, compensation

and benefits.

Answered, screened and processed high volume of calls daily with call

management system and web-based communications.

‘Counseled and disciplined staff to address issues promptly and

provide constructive feedback.

‘Communicated well and used strong interpersonal skills to establish

positive relationships with guests and employees.

Directed and coordinated restaurant activities to obtain optimum

customer service and strong employee development,

‘Coached team members on food safety and sanitation processes,

customer service, menu education and up-selling techniques to drive

‘Complied with health, sanitation and liquor regulations by clearly

communicating and reinforcing standards and procedures to

employees.

Maintained safe working and guest environment to reduce risk of

injury and accidents.

‘Managed accounts payable, accounts receivable and payroll,

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