Quality Manager Assistant

Thia’Osha Langley

843-***-**** ***********@*****.***

Andrews, SC

Qualifications

Strong public speaking skills

Familiar with QA SOPs

Venipuncture Procedures

Familiar with CGMP

Experience Hosting Internal and External Audits

A ‘Think outside of the box Personality”

Strong Management Skills

Ability to motivate employees in a team and one on one setting

Computer-Literate

Analytical Thinker and Detail Oriented

Exemplary Planning & Organizational

Skills

Exceptional Listener & Communicator who effectively conveys information both

written and verbally

Proven Training Background

Ability to Multi-Task and Prioritize Tasks

Strong Customer Service

Skills

Education & Certifications

Professional Medical Training Center, Myrtle Beach, SC 02/2016

Phlebotomy & EKG Technician Certificate 4.0 GPA

American Heart Association Current

Healthcare Provider CPR/AED Card

Heartsaver® First Aid Card

Andrews High School, Andrews, SC

High School Diploma

Work History KED PLASMA USA (Formerly Immunotek Bio Centers), MYRTLE BEACH, SC

Assistant Manager

February 2016 – Current

• Monitored and evaluated plasma center operations. Developed action plans to maximize center efficiency and supervised the implementation of process improvements. • Managed headcount to provide efficient staffing through high and low production intervals, providing accurate and timely projections to the regional management team in advance for seasonal or situational spikes. • Collaborated with Center Manager and Center Quality Manager to oversee the donor selection, donor collection, and shipment and records completion. • Accountable for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and handle them appropriately. • Developed community representation with regards to all public relations and marketing campaigns to attract and retain donors. • Maintained thorough familiarity and ensured compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).

Additional Skills

• Change Management, CAPA Development, DMS/eQue/Donor Doc/NextGen/Compliance Wire/Tutela/ Time Management, Microsoft Office Applications, Strategic Planning, Marketing Strategy.

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