Customer Service Automotive Technician

César Manuel Contreras Toscano

Bogotá, Colombia

MOBILE: +57-312*******.

E-mail: ******@*****.***

SKILLS/ABILITIES

1. High capacity to drive vehicles

2. High commitment to cleanliness in the workshop

3. Passionate about the BMW brand, energetic and dynamic 4. Experience resolving customer complaints

Professional Profile

Automotive technician specialized in repairing BMW, Mini Cooper, Audi, Mercedes Benz and multi-brand engines. With analytical, critical and responsible ease, widely trained in preventive, corrective, proactive and predictive maintenance, with a high sense of customer service, achievement-oriented, teamwork and under pressure, highly trained to solve problems related to the repair of vehicles. high-end cars, scanner management, with theoretical-practical orientation and professional criteria aimed at maintenance, injection, repair and reconstruction of vehicles in general; and above all, efficiently meet cutting-edge business expectations, seeking to achieve excellence in the automotive market.

Work experience

Munich Motors Col S.A.S

Bogotá - Colombia

Specialized technician September 2022 – present

Functions:

• Diagnosis and repair of BMW, Mercedes Benz, Audi, Porsche, Mini Cooper engines.

• Suspension, electronics and brakes

• Diagnosis and maintenance and mechanics in general.

• Synchronization of the aforementioned and multi-brand car brands Achievements:

• Achievement of goals

• Organization of the workshop

• Increase in customer acquisition through the service Evolve Performance

Specialized technician

Bogotá – Colombia October 2021- June 2022

Functions:

• Diagnosis and repair of BMW, Mercedes Benz, Audi, Porsche, Mini Cooper engines.

• Suspension, electronics and brakes

• Diagnosis and maintenance and mechanics in general.

• Synchronization of the aforementioned and multi-brand car brands Achievements:

• Test of repaired vehicles

• Communication with clients

• Tool room organization

Munich Motors Col S.A.S

Specialized technician

Bogotá- Colombia January 2020 – October 2021

Functions:

Preventive and corrective maintenance.

Diagnosis and maintenance and mechanics in general.

Repair of engines in high-end brands.

Management of various brands of vehicles.

Achievements:

Organization of workshop tools

Job optimization

Improvement of operational processes

John Salas Automotive Service

Bogotá - Colombia

Automotive technician March 2017- January 2020

Functions:

-Diagnosis and repair of BMW, Mercedes Benz, Audi, Porsche, Mini Cooper engines.

-Suspension, electronics and brakes

-Diagnosis and maintenance and mechanics in general.

- Synchronization of the above mentioned car brands Achievements:

-High-end car training improvement

-Process optimization in BMW automotive electronics

-Highly trained for repair, diagnosis and customer service. Academic training

T.S.U. in Automotive Technology

I.U.T.I "University Institute of Industrial Technology" San Cristóbal- Táchira, Venezuela

February 2009

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