Erica Loguirato

Customer Service Star

Belmar, NJ

Having twenty years of experience in customer service, I have not only passion but also pride in my work and am always finding ways to improve through training and development. My love for helping people is shadowed only by my personal pride in everything I do and the intense work ethic with which I achieve my professional goals. I excel in both written and verbal communications and rise to shine in stressful and difficult situations. I am creative and compassionate in everything I do. I am proficient in Microsoft Office, ADOBE software, social media platforms and love learning new programs, methods and systems.

• Personnel management & training

• Product inventory & ordering.

• Tracking & forecasting sales and labor

• Diversity and Inclusion trainings

• Interpersonal communications & problem solving

• Merchandising and advertising

• Food safety certifications

Authorized to work in the US for any employer

Work Experience

Warranty Administrator

Ryan Homes, NVR Inc. - Township of Wall, NJ

February 2022 to Present

• Daily reporting of customer service calls, surveys and repair completion percentages.

• Customer and vendor direct calls for follow up and troubleshooting.

• Tracking material, service calls and team schedules.

• Customer reimbursement processing.

• Inputting data into proprietary and Onbase, Excel and online spreadsheets.

• Management Troubleshooting and Customer service escalation solution. Service Desk Team Leader

Wegmans Food Markets - Township of Ocean, NJ

July 2016 to Present

As a customer service leader for Wegmans, I give my best everyday through compassionate and knowledgeable interactions with customers and team members. In the spirit of continuous improvement I have undergone trainings in ESL, Diversity and Inclusion, Effective Communication, Scheduling and labor management, Food Safety, and the everchanging systems used to track sales, products and customer information.

• Front End Service Desk Team Leader: daily problem solving and providing incredible customer service. In depth knowledge of all areas of service and offerings.

• Effective Communication, Diversity and Managing Labor trainings.

• Proficiency in SharePoint, WISE, Excel, LaborPro and all available programs.

• Inventory, ordering, daily operations, sales tracking, stocking and display creation.

• Prepared Foods customer service representative.

• Safe mark Certified Food Manager.

• Team member training and continued learnings leader. Front House Team Member & Trainer

Eagle Oaks Golf & Country Club - Farmingdale, NJ

May 2010 to September 2016

Eagle Oaks is a member-only establishment where interpersonal interactions with members and guests are integral to daily business. Multitasking and pleasant, knowledgeable handling of member needs and transactions. Ability to handle high volume and formal procedures was necessary to successfully transition to the banquet services in addition to member services.

• Banquet bartender for corporate events, private parties, weddings from 10-400 guests.

• Daily upkeep of inventory, facilities, stocking, set-up and breakdown.

• Ala carte service dealing directly with membership in formal dining room as well as casual outdoor dining area.

• Knowledge and use of POS system, menu changes and daily specials.

• Training new waitstaff in accordance with Club policies and standards. Front House Manager

709 Restaurant - Point Pleasant Beach, NJ

March 2015 to January 2016

Managed and supervised front house employees according to ownership guidelines. Handled end of day reports and cash transactions including deposits and documentations. Locking and securing building after closing procedures. Daily interpersonal and remote guest relations. Menu formatting and development. Social Media Marketing and maintenance.

• Helped launch and run new/updated restaurant web site.

• Designed and created an Asbury Park Press Print ad.

• Maintained guest relations both via email responses to reviews/comments as well as in person. Education

Some course work (122/130cr) in Humanities

Fairleigh Dickinson University - Madison, NJ

January 2022

Some course work

Boston University - Boston, MA

Skills

• Inventory management & ordering, New employee training, Menu creation, Effective leadership and communication skills, Bi-lingual Spanish (6 years)

• Social Media Marketing (1 year)

• Bilingual (6 years)

• Customer Service

• Restaurant experience

• Serving

• Bartending

• Computer literacy

• Food service

• Restaurant Management

• Banquet Experience

• Busser

• Food Handling

• POS

• Guest Relations Experience

• Management

• Host/Hostess

• Cash Handling

• Food Safety

• Documentation review

• Microsoft Office

• Order entry

• Payroll

• Merchandising

• Catering

• Guest Services

• Help Desk

• Sales

Certifications and Licenses

ServSafe Certification

March 2015 to March 2020

TABC

Food Handler

Assessments

Management & leadership skills: Impact & influence — Proficient December 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Medical receptionist skills — Proficient

December 2021

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Data entry: Attention to detail — Proficient

December 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Attention to detail — Proficient

December 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative assistant/receptionist — Proficient December 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Sales skills — Proficient

December 2021

Influencing and negotiating with customers

Full results: Proficient

Customer service manager — Proficient

December 2021

Managing customer service representatives and resolving customer issues Full results: Proficient

Protecting patient privacy — Proficient

October 2021

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have 20 years experience in hospitality and customer service. I have a great attention to detail which pales only in comparison to my hard work ethic. As a front house manager I gained experience in creating and processing print and internet marketing campaigns, various administrative duties such as payroll, bank deposits and accounts receivable. I formatted and created various ad materials, menus and communications including flyers and social media/internet updates in addition to daily phone, email and face to face communications. To date my role as a leader focuses on incredible customer service and continuous and knowledable management of people and situations. My communication skills are my strongest asset followed closely by my genuine desire to do the best for and by everyone. I am a team player who loves to lead by example and takes pride in being able to share knowledge and help others.

Contact this candidate