Cedar Park, TX ***** 512-***-**** adt5bz@r.postjobfree.com

REBEKAH TORKELSON

Highly-motivated and experienced leader with demonstrated success in delivering exceptional customer service. Skilled communicator with a passion for teamwork and collaboration. Creative problem solver proficient at de-escalating situations and driving positive change. PROFESSIONAL

SUMMARY

SKILLS ● Customer Service

Records Organization &

Management

●

Microsoft Outlook & Office

Suite

●

Verbal & Written

Communication

●

● Taking Initiative

● Project Management

Team Leadership &

Performance Management

●

Time Management &

Multitasking

●

● Organization

STORE MANAGER 04/2019 to 07/2022

STARBUCKS COFFEE COMPANY, Austin, TX

ASSISTANT STORE MANAGER 05/2018 to 04/2019

STARBUCKS COFFEE COMPANY, Austin, TX

EXPERIENCE

● Developed new store location from ground up by hiring and training efficient team.

● Transformed customer experience, increasing customer satisfaction scores by 25 points. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Elevated employee experience through improved training, development opportunities and team-building experiences, increasing retention.

●

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

●

Coached employees in product specifications, sales incentives and selling techniques, maximizing sales growth and minimizing shrinkage.

●

● Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget. Promoted team collaboration, improved performance and efficiency by fostering healthy environments focused on mutual success. Focused on employee development, resulting in multiple internal promotions.

●

Upheld and communicated corporate programs and standards to employees for optimal quality, freshness, safety and cleanliness.

●

Maintained positive customer relationships by responding quickly to customer feedback and inquiries; worked with 30 employees to significantly raise customer satisfaction scores.

●

● Supervised and coached staff, enabling them to improve skills, achieve objectives and attain advancement. Conducted weekly team meetings to address concerns and questions, plan improvements, and evaluate progress towards goals.

●

Compiled and applied performance data to evaluate and improve operations, target current business conditions, stay within budget, and forecast needs.

●

Cultivated coffee passion and engagement amongst employees and customers through weekly coffee seminars.

●

Austin Community College, Austin, TX

Some College (No Degree), Engineering (Pre-Engineering) Recipient of the STEM scholarship for engineering students with a GPA of 3.0 or higher. EDUCATION

PERSONAL Bodybuilding, Personal Fitness Trainer, Hiking, Gardening, Cooking, Dancing, Music, Violin Instructor INTERESTS

Contact this candidate