Jaime Henry

Detail-Oriented Office Coordinator II Motivated to Succeed

Chico, CA 95973

adt5by@r.postjobfree.com

+1-530-***-****

Dedicated Office Coordinator II with 4 years of experience providing administrative support to senior executives, accompanied by a proven track record of maintaining efficient office operations. Authorized to work in the US for any employer

Work Experience

Health Benefits Representative

American Income Life AO - Remote

August 2022 to Present

• Licensed insurance agent for union benefits

• Call clients to schedule appointments via zoom to provide information regarding life insurance, union benefits, McGruff ID kits, will and testament kits Office Coordinator II

Almax Consulting - Chico, CA

February 2020 to August 2022

• Schedule mandatory polygraph exams for parolees at all of our northern and southern locations

• Process Standard Inventory Reports twice weekly using Excel spreadsheets to make sure our records are uploaded correctly into the CDCR ARMS website regarding parolee assessment score information for billing

• Respond to parole agent emails regarding parolee information (i.e. contact information, group and individual class attendance/scheduling)

• Keep track of parolee no show’s and inform their supervising agent of their missing attendance

• Sign parolees up for group/individual therapy sessions/intake assessments, fill out screening paperwork to submit to assigned clinician

• Process and accept group/individual session fees weekly

• Conduct initial screenings and registrations with Federal Probation clients to prepare for intake

• Conduct urine analysis on female Federal probation clients per their terms and conditions of supervision

• Served as point of contact for all polygraph examiners

• Maintained client records

• Assisted in answering client and parole questions

• Greeted clients, directed phone calls, and set up appointments

• Performed administrative duties such as scheduling

• Sat in multiple training seminars from Pryor Learning to gain knowledge in different situations and obtained multiple certificates

• Presented and trained in Office Manager meetings on Thursdays on new and updated processes

• Traveled to Southern California to other offices to train new hires Lead Exam Scheduler/PACS Coordinator

Chico Health Imaging - Chico, CA

December 2015 to October 2016

12/2015-10/2016

• Open facility every morning and set up packets for the days appointments.

• Check in patients for exams.

• Schedule walk-in patients.

• Sort through and input faxes into the computer system.

• Call patients for each modality to schedule them.

• Make sure we have all related prior images and reports completed and uploaded from other facilities so the radiologist can compare films.

• Enter patient's insurance information to obtain estimated exam cost.

• Obtain lab results, if not already in patient file, for contrast procedures if needed.

MA Intern hired on as X-ray Tech Aid

North State Imaging - Chico, CA

January 2015 to December 2015

Interviewed patients to obtain medical information and measured their vital signs, weight, and height.

• Showed patients to examination rooms and prepared them for the physician.

• Prepared and administered medications as directed by a physician.

• Helped physicians examine and treat patients, handing them instruments and materials

• Prepared treatment rooms for patient examinations, keeping the rooms neat and clean

• Assist X-ray technicians with imaging

Checker

Food Maxx - Chico, CA

May 2006 to October 2012

• Scanned product, provided refunds, credits, and change due to customers

• Offered customers carry-out service at the completion of transactions

• Resolved customer complaints

• Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change

• Answered customers' questions, and provided information on policies Education

Bachelor's in Criminal Justice and Psychology

Chico State University - Chico, CA

August 2018 to December 2019

Associate in Behavioral and Social Sciences

Butte Community College - Chico, CA

December 2017

Associate in Criminal Justice

Butte College - Chico, CA

2017

Associate in Administration of Justice

Butte College - Chico, CA

2017

Diploma

Pleasant Valley High School - Chico, CA

2005

Skills

• Intake Experience

• Medical Imaging

• Individual / Group Counseling

• Group Therapy

• Crisis Intervention

• Case management

• Microsoft Office (2 years)

• Windows

• Administrative experience (4 years)

• Front desk

• Customer service (10+ years)

• QuickBooks

• Medical office experience (2 years)

• Conflict management (10+ years)

• Medical Scheduling

• Microsoft Access

• Travel planning

• Medication Administration (2 years)

• Presentation skills

• Filing

• Social work

• Operating systems

• Project management

• Adobe Acrobat

• Document management

• Documentation review

• Personal assistant experience

• Typing

• Databases

• Google Docs

• Google Suite

• Data collection

• Analysis skills

• Crisis Management

• Mental Health Counseling

• Behavioral Health

• Behavioral Therapy

• SQL

• Program Management

• Workday (3 years)

• Leadership

• Pivot tables

• Budgeting

• Research

• Market research

• SharePoint

• LMS

• ADP

Certifications and Licenses

Licensed Insurance Agent

Present

State licensed in California, Utah, Texas, and Florida Assessments

Typing — Highly Proficient

December 2019

Transcribing text using a standard keyboard

Full results: Highly Proficient

Reliability — Highly Proficient

June 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Critical Thinking — Familiar

December 2018

Measures a candidate’s ability to use logical approaches when solving problems. Full results: Familiar

Verbal communication — Highly Proficient

February 2022

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Customer focus & orientation — Expert

March 2021

Responding to customer situations with sensitivity Full results: Expert

Supervisory skills: Motivating & assessing employees — Highly Proficient January 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Attention to detail — Highly Proficient

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Scheduling — Highly Proficient

December 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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