Residential Supervisor Customer Service
Resume:
trael Kimbler
Louisville, KY *****
*****.*@*****.***
I am a dedicated and passionate person. I enjoy listening to podcast and hiking. I have been
successful at managing school and work life while also maintaining a family. I attribute this success to
my ability to plan, schedule, and handle many different tasks at once. This flexibility has help me in
any setting where there are many different personalities.
Willing to relocate: Anywhere
Work Experience
Behavioral Health Technician
Our Lady of Peace Hospital - Louisville, KY
December 2021 to Present
Provide direct care to clients in a one-on-one or group therapy setting to implement skill acquisition
and behavior reduction treatments as directed by the supervisor.
Collect and record data on patient behavior.
BLS Certification
strong verbal and written communication skills, time management skills, the ability to multi-task,
maintain patient confidentiality and to develop strong relationships with patients and colleagues.
Implement learning programs (communication, self-help, and ADLs skills) as written and instructed
by the therapist
Utilize CPI to de-escalate problem behaviors and ensure safety during crisis situation
Behavior Interventionist
The Recovery Center of Kentucky - Louisville, KY
August 2021 to Present
Assists with identifying students for placement in intervention groups
Uses identified research-based interventions focuses specifically on individual student needs
Maintains data-based documentation of continuous monitoring of student performance and progress
Provides data to school teams and participates in decisions about student progress
Communicates with teachers, administration, and families regarding student progress
rovides diagnostic assessments for students as needed
Provides input for program development
Supports implementation of assessment tools and data management systems
Patient Care Coordinator/Receptionist
Crossover Health - Louisville, KY
October 2021 to December 2021
Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-
insurance, and related benefit specific requirements, in order to support members, Assists with the
member check-in process.
Residential Supervisor
St. Josephs Children's Home - Louisville, KY
February 2021 to October 2021
Supports and facilitates positive interaction with others by exhibiting: Individual maturity, respect for
others, a team-centered approach, maintenance of confidential information, and an appreciation of a
multicultural workplace.
Exhibits effective communication skills.
Participate in the recruitment and selection of new hires for their cottage as openings occur. Actively
work on retaining well qualified staff.
Facilitate communication among the Residential Youth Workers and assist them in resolving conflicts.
Act as a role model, e.g., in appearance, interactions, language, etc.
Conduct regularly scheduled staff cottage meetings at least once a month to assure that proper and
accurate lines of communication are in place between the residential staff, administration, and clinical
services. Documents in writing the discussion that takes place as a result of the meetings including
attendance, outcomes of the meeting, concerns of staff.
Senior Residential Counselor
St.joes children home - Louisville, KY
February 2018 to February 2021
Responsible for providing a therapeutic milieu ensuring the health, safety, and well-being of clients
Participate in treatment team and display an understanding of each youth's problems, goals, and
progress.
Oversee and assist the Cottage staff in fulfilling daily expectations of treatment goals and basic needs.
create therapeutic interventions/activities for 24+ patients.
crisis intervention and problem solving
utilize time management skills.
proficient in word and excel.
Site/resource Coordinator
COMMUNITIES IN SCHOOL - New Albany, IN
July 2017 to February 2020
Coordinates all events, speakers, cultural programs, creative arts programs for project.
Monitors program/services (e.g. student attendance rosters, data collection, assessments, lesson
plans,
Supervises support staff for the purpose of monitoring performance, providing for professional growth
and achieving overall grant objectives.
Education
Bachelor's degree in Psychology
University of Louisville - Louisville, KY
January 2020 to Present
Associate in Psychology
Jefferson Community and Technical College - Louisville, KY
August 2020 to December 2021
Skills
Supervising experience (2 years)
Managed Care (5 years)
Data Collection (4 years)
Crisis Intervention (4 years)
Motivational Interviewing (1 year)
Conflict Management (3 years)
Management (1 year)
Microsoft Office (4 years)
Behavioral Health (4 years)
Customer service (2 years)
Analysis skills
Group Therapy
Behavioral Therapy
Case Management
Meeting Facilitation
Crisis Management
Program Development
Certifications and Licenses
First Aid Certification
July 2021 to July 2024
Basic Life Support (BLS)
December 2021 to December 2023
Assessments
Spreadsheets with Microsoft Excel Completed
November 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom
visuals.
Full results: Completed
Work style: Reliability Completed
February 2020
Tendency to be dependable and come to work
Full results: Completed
Sales skills Proficient
February 2020
Using influence and negotiation techniques to engage with and persuade customers.
Full results: Proficient
Customer focus & orientation Proficient
October 2020
Responding to customer situations with sensitivity
Full results: Proficient
Supervisory skills: Interpersonal skills Proficient
December 2019
Fostering a collaborative environment and conducting difficult conversations.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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