WINDIN SCOTT DOYLE

Spokane, WA 425-***-**** adt58s@r.postjobfree.com

Manager – Program / Project Management

Accomplished, forward-thinking professional with extensive portfolio of success driving business-critical, innovative technology development projects for such major organizations as Amazon, T-Mobile, Walmart, Boeing, Chase and State Farm Insurance. Seeking new, challenging role Program/Project Management.

-Managed global products and programs with access through internal / external channels and apps with reach to over 1.2 MM internal users across all business lines using 3P platforms and internally built technology.

-Instrumental in delivering Enterprise Case and Content Systems for global organizations, driving large-scale migrations of up to 120M+ documents, and developing global HR governance processes for major platform product development.

-Authored "Best Practices Methodology for Imaging and Workflow Implementation" for the State of New Jersey, Office of Information Technology for utilization by all New Jersey state agencies.

-Finely honed leadership, decision-making, critical thinking, communication, analytical, and problem-solving skills.

-Proven ability to communicate and collaborate effectively with both internal & external stakeholders.

-Adept at prioritizing, multi-tasking, and pivoting to adapt to ever-changing work environments.

-Talent for building, leading, mentoring, motivating, and empowering high-performing teams.

-Big-picture strategist, with solid tactical execution & project management skills.

CORE COMPETENCIES

Project/Program Management Product Innovation, Development & Management Enterprise Systems Customer Focus

Value & KPI Metrics Solution Governance Agile and Hybrid Methodology, JIRA, RALLY SDLC Technical Roadmaps

Migrations & Integrations RFPs Vendor Relations Team Building & Leadership Mentoring & Training Stakeholder Management

Quality & Testing Management Business Process Re-engineering Process Improvements Best Practices MS Office PMO

PROFESSIONAL EXPERIENCE

AMAZON PXT, Seattle / Virtual 2014-Present

Manager, Product Management, DocGen, 2021-Present

Play vital role on People eXperience & Technology (PXT) Team, which provides technology and services that Amazon’s entire 1M+ global workforce relies on daily. Tasked with overseeing development of new employee-facing, self-service document generation product, DocGen, which will enable staff to request critical documents via on-demand system without requiring manual service team support. Report directly to Senior Manager People Experience Foundation.

Implemented “minimum lovable product” hosted on AWS for corporate and operations employees across 5 countries to provide self-service options that had not previously existed.

Worked closely with Engineering on design/delivery/roadmap and UX teams to insure accessibility, and design quality for UX.

Developed product 2-year roadmap to reflect expanded employee coverage globally and by persona, embedded HR Services experience within Unified Support Channel, and introduced microservice support for other internal products.

Manager, Product Management, Amazon Digital Document Solutions, 2019-2021

Managed MyDocs products that supported 97% of Amazon new-hire digital onboarding experience. Defined future state roadmap, and led efforts to continually improve platform health, technical delivery quality, and velocity. Led team comprised of 5 Program Managers, 2 Application Development Engineers, 3 Business Analysts, and 1 Solution Architect using Agile methodology.

Grew Digital Document Solutions team from 2 to 11 members to accommodate business growth.

Resolved multiple recurrent platform issues by leading 3P SW version upgrade in Q3 2021.

Implemented “qualified electronic signature” across 10 European countries in Q2 2021.

Implemented custom onboarding product for Mergers and Acquisitions in Q2 2020.

Ensured MyDocs was fully compliant with InfoSec TPS, ANVIL, and HRDP by Q1 2020.

WINDIN SCOTT DOYLE

Page 2 425-***-**** adt58s@r.postjobfree.com

PROFESSIONAL EXPERIENCE

AMAZON PXT, continued 2014-Present

Manager, Solution Governance, HR Salesforce.com, 2016-2019

Led 6-member Governance, Release & Enterprise Architecture team, charged with defining, implementing, measuring, and evolving governance for HR Salesforce.com program, release, and platform management functions.

Ensured operational excellence controls were in place as HR Salesforce.com platform rapidly expanded in scope and technical capabilities; defined standard release management processes and gating for Salesforce.com deployments.

Established operational excellence guidelines, procedures, and auditing for HR Salesforce.com implementations.

Senior Program Manager, Global HR Solutions, Content Management Service, 2014-2016

Retained by Amazon to define, build, and implement Content Management System for Global HR Help Desk policies and procedures.

Conducted 2 RFP cycles in search of 3rd-party products to meet Global HR Solution’s requirements for new Content / Case Management System, and licensed salesforce.com software platform.

Managed HR policy & procedure content component used in SFDC HR implementations for Parental Leave (pilot), HR Panorama (HR Helpdesk), Career Choice, and HR Cases.

CIBER, INC., Factoria, WA 2010-2014

Senior Project Manager, T-Mobile

Served on assignment with T-Mobile managing the Enterprise Content Management Development team and delivered project management support on e-Commerce and Human Resources ECM Platform for enterprise IT projects, content migration, operational enhancements, and applications support. Managed teams of up to 57 using hybrid PM methodology.

Defined future ECM platform architecture, technical roadmap, migration plan, and Documentum/SharePoint integration plan.

Technical Delivery Manager for HR Content Migration project moving from FileNET to EMC Documentum.

Delivered Rapid Response solution for Legal Affairs using integration of EMC Captiva InputAccel with MS SharePoint.

Delivered large, complex Documentum deployment to support front line retail, including infrastructure build-out, storage definition, and retrieval integration with enterprise SA tool.

Led migration of 120M+ retail documents from EOL ECM system to Enterprise ECM platform and completed Enterprise ECM version upgrade in < 6 months.

Managed migration of 750,000+ HR documents to support company merger.

EARLY CAREER HISTORY

Project Manager - Walmart ECM, KNOWLEDGE LAKE, 2009-2010

Delivered global financial system upgrade for Wal-Mart Corp. Managed the client engagement on site for the effort with tight timelines and integration with SharePoint, KnowledgeLake imaging software and Lombardi TeamWorks.

Project Manager - Boeing Commercial Airplanes, FUJITSU CONSULTING, 2006-2009

Project Manager for Boeing Commercial Airplanes (BCA), supporting multiple Airplane Programs. Managed delivery of multiple projects to enable geometric data management and distribution to worldwide partners over three years.

Managed development / launch of Visual Engineering Product for of build data on shop floor via 3D PDF on Mil Spec tablets.

Supported Enterprise Data Warehouse effort for Engineering Information Delivery specific to the 787 Program.

Concurrently managed Production Support for data delivery systems and engineering process definition for aircraft Certification.

Project Manager - State Farm Insurance, TEKSYSTEMS, 2001-2006

Project Manager for State Farm Insurance Company, Systems Division, Corporate HQ PMO.

Delivered twenty five projects over five years representing a personnel value of $6.45 million and materials value in excess of $50 million. Several enterprise level efforts completed with no adverse impact to over 13, 000 agents.

Advisor – Project Management Methodology re-architecture, Quality Assurance/Control Process Enhancements and Infrastructure Impact Evaluation.

Delivered key process definition for Enterprise Storage Capacity Planning to ensure planning consistency across platforms.

Delivered enterprise FileNET/ORACLE HW/SW Infrastructure upgrade consisting of HPUX servers, Hitachi mid-range SAN, corresponding Tivoli Storage Manager server and tape library upgrades. A realized savings of over $250,000 in hardware costs was realized by reuse. This effort was completed $170,000 under budget and without negative impact on 20,000 end users.

Delivered software upgrade for a user base of over 13,000 agents throughout the US over 2.5 years effort for BMC Control-D WebAccess software.

Delivered HPUX Server Centralization from 29 remote offices to three support centers using HW seeding approach to limit new hardware requirements and innovative data migration approach to limit WAN bandwidth requirements.

Principal & Project Manager, DMR CONSULTING, 1999-2001

As a Senior Project Manager within the Knowledge Management Practice managed multiple engagements for client companies while providing business development support; opportunity assessment, scope planning, staffing, RFP/Proposal development, risk assessment, pre-sales client contact, client relationship management, career facilitation for junior consultants. Clients include State of NJ OIT, Chase Manhattan Bank, PRNewswire, Cendant Mortgage and Bristol-Meyers Squib PRI.

Authored the “Best Practices Methodology for Imaging and Workflow Implementation” for the State of New Jersey, Office of Information Technology for use by all State Agencies.

Delivered collaboration product for 6000 global users using Documentum document repository and customized UX for Bristol-Meyers Squibb, Pharmaceutical Research Institute.

Conducted WorkFlow Replacement Project for selection new technology for Chase Manhattan Bank, Client Financial Services. Evaluation, selection and negotiation of licensing costs with successful vendor resulting in a thirty percent savings to the client.

PM and Coach to the PR Newswire Team Leader - Technical Workflow Architecture for Order to Cash Reengineering Project.

Communications Watch Officer & Center Chief, United States Marine Corps, Kaneohe, Hawaii

EDUCATION & TRAINING

Undergraduate Studies MiraCosta College, Oceanside, CA

Certified Product Manager Product HQ

Certified PMP, Expired Project Management Institute

Contact this candidate