Customer Service, Clerical/Data Entry, Trans Logistics, Home Care
Resume:
RS
ROSILYN STANTON-MATHIS
*********@*****.*** 512-***-**** Killeen, TX 76542
Senior Helpers National Round Rock, TX
Caregiver
Reported concerns to nurse supervisor to promote optimal care. Drove clients to shop for groceries, attend doctor appointments and run errands.
Supported bathing, dressing and personal care needs. Assisted with meal planning to meet nutritional plans. Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Laundered clothing and bedding to prevent infection. Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Aided with mobility and independence for disabled individuals and continually monitored safety.
Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Encouraged residents to participate in activities of daily living to enhance personal dignity.
Worked closely with clinical staff to support therapeutic and behavioral plans.
Improved patient outlook and daily living through compassionate care. Followed care plan and directions to administer medications. Maintained clean and well-organized environment for client happiness and safety.
Monitored vital signs and medication use, documenting variances and concerning responses.
Followed safe lifting and transferring techniques to transport residents. Monitored health and well-being of clients and reported significant health changes.
Built strong and trusting rapport with clients and loved ones. Contributed to case reviews of client status and progress. Drove clients to doctors' appointments and social outings. Partnered with registered nurses and physiotherapists to provide care to patients.
Collected and recorded patients' blood pressure, pulse and respirations
(TPRs) to evaluate and note basic health status.
Helped clients get in and out of beds and wheelchairs. Consulted with client care team to continually update care plans. Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Organized oral medications for clients following dosage and schedule Experience
requirements.
Instructed family members on how to provide bedside care. Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Monitored clients' activity levels and helped prevent sedentary behavior. Maintained detailed records of services performed on clients. Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Recorded client status progress and challenges in logbooks and reports. Assisted clients with maintaining good personal hygiene. Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
GoPuff Pflugerville, TX
Delivery Driver
08/2022 - Current
Addressed inquiries, resolved customer issues and managed customer relations.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Documented customer correspondence in CRM to track requests, problems and solutions.
Followed policies and procedures to meet or exceed established performance requirements.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Upheld quality control policies and procedures to increase customer satisfaction.
Reviewed account and service histories to identify trends and resolve issues.
Home Depot Austin, TX
Customer Service Associate
06/2006 - 01/2010
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Addressed inquiries, resolved customer issues and managed customer relations.
Upheld quality control policies and procedures to increase customer satisfaction.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Processed documentation and troubleshot discrepancies to build client rapport.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Developed and organized electronic files to maintain customer service- related documents.
Recommended and initiated product offerings to meet customer changing needs.
Verizon Wireless Austin, TX
Customer Service Call Center
Representative
04/2008 - 12/2009
Maintained strong call control and quickly worked through scripts to address problems.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Updated customer accounts, addresses and contact information within call management databases.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships. Consulted with customers regarding needs and addressed concerns. Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Halliburton Taji Iraq
Movement Specialist
01/2004 - 06/2004
Responsible for inprocess/inventory trucks and truck cargo.Obtain modes of transportation for civilian and soldiers. Process and file documents. Make sure that civilian nationals have proper travel documents.Coordinate maintenance for trucks that were sidelined because of maintenance issues. Supply necessary food items to soldiers, civilians and national civilians. Prepare necessary reports in accordance to proper procedures for movement.Obtain escorts for convoys that traveled between camps. Also worked the airfield planning cargo loads for troop movements and items shipping from Iraq to the US and other military bases and stops.
United States Army Colorado Springs,
CO
Schools Coordinator/Training Supervisor
04/1996 - 06/2001
Managed weekly training schedules for over 3100 personnel. Ensured that training distractors were minimized prior to the execution of training. Managed over eighty-three functional school programs and leadership training of over 3100 personnel, to include military personnel and Department of Defense sponsored civilian employees. Responsible for accountability and operational readiness of assigned equipment valued over $100,000. Assigned to an inspection team which was responsible for ensuring that proper training guidelines were met and that soldier safety was emphasized. Managed a weekly report that detailed soldier training readiness. Responsible for reserving specialized leadership training and career progression training for over 3500 customers.
United States Army Indianapolis, IN
Shipping and Receiving Clerk
07/1993 - 04/1996
Mover of personnel and cargo during Congress ordered Base Realignment and Closure of Ft. Benjamin Harrison by determining line-haul equipment requirements for cargo and authorizing shipments by qualified trucking companies. Processed invoices and certified payment for shipments and storage of household goods. Processed inbound personal property and arranged delivery of property. Controlled workload in the the installation transportation Quality Control Section by assigning daily schedule of inspections. Prepared Government Bill of Ladings and Commercial Bill of Ladings for payment of shipments and storage of household goods. United States Army Landstuhl
Traffic Management Coordinator
01/1989 - 07/1993
Served in a Branch Movement Control Team as Non Commissioned Officer in Charge. Responsible for receiving, preparing, coordinating and forwarding movement requests and freight warrants. Assisted customers in preparing shipping documents and arranging surface transportation. Responsible for container management of military and commercial containers and setting up delivery of containers. Responsible for tracking the loading and unloading of containers and authorizing payment to commercial companies for use of line-haul equipment. Performed duties as Customs Clearance Officer, which included inspecting shipments to and from a Regional area of Germany and preparing customs documents for shipment.
United States Army Reserve Foley, AL
Movement Specialist
10/1986 - 09/1988
Supervise, monitor, control and coordinate the movement of personnel, equipment and cargo and determine the most cost effective modes of travel for each using air, rail, water or highway.
My background is all things transportation and clerical. I'm computer proficient and have certification in MS Office programs. I'm a very quick learner and I'm a strong and independent worker. I can multitask and handle a variety of situations.
MS Office Proficiency
Customer Support
Inbound and Outbound Calling
Customer Account Management
Order and Refund Processing
Calm and Professional Under Pressure
65 wpm Typing Speed
Building Customer Trust and Loyalty
Call Documentation
Transportation Logistics and Movement
Fairhope High School Fairhope, AL
High School Diploma
05/1987
Robertsdale Vocational School Robertsdale Alabama Business Administration Certification
05/1987
Park University
Some College (No Degree) in Transportation Management Summary
Skills
Education and Training
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