Administrative Assistant Customer Service

Coconut Creek, FL ***** 954-***-**** **************@*****.***

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KOROTHA LAGUERRE

PROFESSIONAL SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

SKILLS

Resource Coordination and Allocation

Computers and Technology

Supply Inventory Control

Appointment Coordination

WORK HISTORY

ADMINISTRATIVE ASSISTANT 03/2014 to Current

SUNCITY PRODUCE

Proficiently compose, prepare, edit, and distribute correspondence and other department documents besides managing monthly calls with various agencies and vendors to track billing versus contracted budget

Extract information from registrations, applications and executed contracts, contract information, and action memoranda while entering relevant contract data into the Department's information system

Manage information requests received by the Department that may be made by telephone, letter, email, or in-person visits to the office

Utilize excellent customer service skills while acting as the liaison between employees and customers

Create status and result documents on concurrent and concluding engagements for the client meetings

Organize and present staff charge ability, financial data, and quarterly billings reports for internal and client meetings, including Internal Audit Board meeting presentations

Organize files, develop spreadsheets, fax reports, and scan documents besides receiving and screening a high volume of internal and external communications, including email and mail

Maintain a positive public relation with an emphasis on customer service, including following through with customer requests and complaints

Serve as the primary timekeeper for a large organization, maintain records of time and attendance, reconcile time and attendance reports, and correct discrepancies

Prepares correspondence, reports, and other documents in a final format using correct punctuation, capitalization, spelling, grammar, and style

Performs files maintenance assuming responsibility for the accuracy of the filing, develops and maintains electronic record- keeping and tracking logs for calendars, correspondence, projects

Plan, coordinate and execute events while overseeing logistics and operations for private meetings, conferences, and special events

Assist with the initial screening for different positions, set up interviews, process new hire paperwork, and assist with payroll.

ADMINISTRATIVE ASSISTANT 03/2012 to 03/2014

AUTO PROZ INC

Maintained conference room schedules and ensure conference rooms were set up for meetings besides ensuring the day-to- day operational management of the office, ordered all business, office, and general supplies

Performed varied and moderately complex typing, clerical functions, and related general office duties that require independent judgment in using work methods and procedures

Created and maintained files in an organized manner, including sorting, labeling, filing, and retrieving, following corporate and facility file retention and storage procedures while maintaining confidentiality and security of records

Read and comprehend correspondence, policies, regulations, procedures, reports, directions for forms completion, and other simple or moderately complex documents

Established and maintained effective working relations with others and handled difficult interpersonal contacts.

CUSTOMER SERVICE REPRESENTATIVE 06/2011 to 02/2013

IQUOR

Received callers provide exceptional listening skills to determine the nature of their call to clearly and precisely address their inquiries professionally

Typed memos, correspondence, reports, and other documentation, including follow-up letters to customers to ensure their questions were addressed and to assure them exceptional support

Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service

Navigated multiple computer systems, applications and utilized search tools to find information.

EDUCATION

Broward College, Fort Lauderdale, FL

Associate of Arts, 06/2012

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