Moses M Ford

***** ********* **

FONTANA, CA 92337

Phone: 951-***-****

Email: adt58a@r.postjobfree.com

adt58a@r.postjobfree.com

Employment History

Company Truck Driver

**/**/**** – 11/09/2022 Shamrock Food Distributions:

12430 Sharp St. Eastvale CA, 91752

Delivery of food in southern California for various restaurants such as Carl’s Jr, Wendy’s, Habit,

Raising cains, and various other restaurant’s on a 48 Foot truck and trailer.

Company Truck Driver

03/2022 -05-2022 Western Express

7135 Centennial Place Nashville, TN 37209.

Company truck driver. Conducted drop and hook on 53 feet trailers interstate in California, Nevada, Arizona, New Mexico, Colorado, Oregon and Washington.

Stone Mason Apprentice

07/2020 - 08/2020 R.C. Construction 2223 N. Locust Ave. Rialto, Rialto, CA Bricklaying and foundation preparation for various construction projects. Clearing and cleaning up of location worked on.

Claim Adjuster

10/2017 - 09/2019

Claim Adjuster at Mercury Insurance Company

Rancho Cucamonga, CA

Reviewed First Notice of Loss to determine the details surrounding the reported accident. My investigation started with contact being made to all parties involved to confirm the incident. If there was conflict with liability a recorded interview with all parties would be conducted. Reviewed vehicle inspections and photos. Contact made to the body shop to check on status of vehicle inspections, repairs and date of completion. Contact would be made to a claimant carrier to discuss liability. When a claimant carrier is at fault a subrogation demand is issue follow up with all parties involved would take place both by letter and with contact. Claim would be closed after payment.

04/2016 - 10/2017

Billing and Customer Services Mercury Insurance Company

Billing Department for Mercury Insurance and California Insurance Company that provided customer service to Insured's and assisting agents in billing reviews and resolutions. Supported the department with billing transactions that included various billing adjustments, account reviews and policy premium revisions using various systems operated in lines of business in different states.

01/2003 - 09/2015

Quality Assurance Supervisor Auto Club of Southern

Insurance and Claims

Quality Assurance Supervisor in all lines of Insurance and Claims services that included coaching and managing agents in services provided in California, Texas, New Mexico, Vermont, Maine, New Hampshire & Pennsylvania lines of business. Trained for claims and procedural efficiency in multiple area center functioning groups. As both call center support and direct customer

contact in claims processing and agent support. Auto Club of Southern California Lead. Processing routine to complex transactions on data work-flow on claims, researching and resolving consumer problems and inquiries. Assisted in management support in escalations, team growth and facilitation and training. Provided Screen and side by side monitoring for Peers and cross centers to develop helpful skills and building group performance. On call escalations with direct live resolutions on issues from billing to equipment. Processed

troubleshooting transaction for both application-based services, Computer and software related issues. Supported Management implementation in training and one-on-one training. Including providing feedback to the supervisors and managers on

spearheaded trial programs that assisted with Customer Relationship Management.

01/2002 - 12/2004

Bank of America, CA Brea, CA

Serviced Home and Business Loans for account management and refinance application with banking services. Reviewed accounts for specialized qualifications for loan prospects and

payment extensions. Reviewed Loan options for distribution for both Business and Personal Customers. Offering value added options while providing direct inquiry resolutions. Reconciled and Processed Home & Business Loans, Including Loan Distributions to both Business and Personal Customers.

01/2000 - 12/2002

Cingular Wireless Whittier, CA

Responsible for processing Data from customer related transactions including inbound customer calls for Cingular Wireless call center. Managed daily call volume from direct consumer and business liable groups. Reviewed contracts billing and account support for short term and long-term projects. Provided Technical support to internal and external voice and data product customers. Troubleshooting hardware and software issues, identifying networks with applications issues. Verifying provisioning and diagnosing device or network issues. Worked on personal computers and operating systems specifically device manager TCP/IP configuration.

Education History

Rowland High School - August, 1993 to June,1996: Received my Diploma and certificate in

Visual and Performing Arts.

University of California – August 1996 to June 2000: Majored in Economics and Computer

Science

Occupational Licenses, Certificates and Training

Certification Title Issuing Organization Completion Date Expiration Date Personal Lines of Insurance ACSC 12/2014 12/2015 California AAA 12/2014 12/2015 Certified with P&C Licensing Department of Insurance 12/2013 12/2015 Certified with P&C Licensing Department of Insurance 12/2013 12/2015

References Available on Request

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