Data Entry Customer Service
Resume:
La-Shondra Arnold
adt57z@r.postjobfree.com
Detail-oriented, and results driven professional, experienced in providing reliable and confidential administrative support to executives, managers, and their support teams to improve operations. Committed to providing superior customer service by building a client rapport through excellent communication, writing, phone, and interpersonal skills
Experience
New York City Department of Transportation, New York, NY 01/2022 – present
Principal Administrative Assistant II/Personnel Liaison
Personal Liaison for the Transportation and Planning’s Design & Construction Unit
Handle day-to-day operations of HR functions, including the onboarding and separating process.
Prepare and process all necessary documentation required to complete Personnel Request Forms (PRFs) for new hires, backfills, promotions and job vacancy postings.
Conduct preliminary review of resumes from NYCAPS, submitting the most qualified candidates to hiring managers for review.
Coordinate and schedule interviews and prepare necessary documentation for interviewing panel.
Support supervisors during interviews to ensure the uniformity of the interview process for all candidates.
Ensure paperwork is reviewed for accuracy and prepared in accordance with agency and city guidelines
Monitor and Maintain various Personnel and Budget reports
Review monthly DOT-B report for accuracy
Prepare and submit correction requests (Citytime, roster, work unit, check distribution, etc.) as needed
Ensure all forms are completed accurately and submitted promptly
Assist supervisors in the preparation of employee tasks and standards and performance evaluations
Prepare and maintain records for headcount tracking and monthly personnel roster reconciliations
Coordinate Personnel related programs (DOT training courses, mandated seminars, college intern programs, etc.
Coordinate and disseminate information on personnel related matters to staff members in a timely manner
Coordinate and schedule mandated training, as well as training courses to promote staff development
Maintain accurate tracking of completed trainings
Prepare and submit requests for the various internship programs offered by the agency to support unit’s staff as directed
Manage confidential employee records
Maintains employee confidentiality and protects operations by keeping Human Resources information confidential
Secure and maintain various employee records
Record and maintain leave requests and supporting documentation
Ensure files are kept up to date, accurate and secure
Coordinate Administrative functions and special assignments
Handle employee requests regarding human resources issues, rules, and regulations
Ensure smooth communication with employees and timely resolution to inquires
Ensure special requests are processed professionally in a timely manner
New York City Housing Authority, New York, NY 3/2021 – 01/2022
Procurement Analyst II Financial Planning & Analysis – Revenue Unit
Utilize Oracle Business to generate reports to reconcile budget records for various accounts for NYCHA
Develop revenue assumptions for the 5-year operating financial plan
Prepare monthly variances.
Provide other departments with information to assist in the preparation of the 5-year financial plan
Maintain a summary of Public & Indian Housing Information (PIC) units data
Oversee Categorical Grants
New York City Housing Authority, New York, NY 12/2018 – 03/2021
Procurement Analyst II/Risk Management Administrative Specialist
Insurance Compliance Review
Assist Vendors and other NYCHA Contract Partners with submitting their insurance information via NYCHA’s RiskWorks on-line portal.
Confirm with various NYCHA program units that the Risk Management Department has appropriate contact information for these Vendors and Partners.
Perform simple Compliance Evaluation reviews and approve Vendor or Partner Insurance Submissions.
Manually receive, review and file Homeowners Insurance Documents from participants in the Multi-Family Home Ownership Program (MHOP) and the Federal Housing Administration Homeowners Program (FHA).
General Administrative Support
Provide general support with administrative and clerical tasks, contribute to special projects.
Maintain certain office records such as accident files and policy documents; and will also be required to correspond in writing with various insurers and claimants.
New York City Housing Authority, New York, NY 09/2017 – 12/2018
Procurement Analyst
Utilize NYCHA’s procurement tools (Movaris and Oracle Financial/iSupplier) to purchase services and construction, via Small Purchase, Requirement Contracts, and Competitive Contracts Procedure Sealed Bid Method/Request for Quotes (RFQs) and Requests for Proposals (RFPs) and Government Contracts to suggest possible sources of services and construction, process procurement documents and contracts in amounts ranging from $50K to multi-million dollar amounts; review documents related to requisitions, procurement and contract documents, checking descriptions and specifications for accuracy.
Prepare small purchase solicitations and the solicitation of bids, Requests for Quotes and Requests for Proposals and suggest possible sources of supplies and services; prepare and review documents received for bid and proposal solicitations and for processing of contract awards, registrations and modifications, including organizing bidders' packages for solicitations to develop bid schedule
Review bids and proposals submitted by vendors and providers to ensure conformity to agency, city, state and federal requirements; review vendor documentation to ensure compliance with procurement department’s procedures guidelines consistent with NYCHA’s Procurement’s Contract Procedure Resolution - General Procurement Policy (CPRGPP) requirements to enter and retrieve data from to obtain information relating to tability of vendors and contractors to provide goods and services in a timely manner.
Interview vendors as assigned to obtain pricing to make informed decisions about purchases; research and compare supplier products and services in order to determine which vendors and products are most suitable for NYCHA Procurement requirements; interacting with accounts payable department to ensure payment for external negotiated vendor contracts for departmental purchases; provide technical responses to vendors related to the agency’s procurement opportunities and bid responsiveness to provide required documentation to demonstrate ability to provide goods and services in a timely manner; negotiated and reconciled contracts of purchases; engage with Director with purchase solicitations for trainings, seminars, subscriptions and supplies
Conduct bid openings, record bids, prepare bid tabulation summary, review proposer bid package(s) for analysis of Responsiveness & Responsibility; notify proposers of disqualification and/or non-selection of award
Update Briefing Memo’s and Board Resolutions for processing of contract awards, registrations, and modifications
New York City Housing Authority, New York, NY
Secretary IV Department of Equal Opportunity 12/2010 – 08/2017
Procurement Experience
Review vendor documentation to ensure compliance with procurement department’s procedures as well as federal, state and city guidelines consistent with directives of the director and Deputy Director, including tax documents
Interview vendors as assigned to obtain pricing to allow director to make informed decisions about purchases; research and compare supplier products and services in order to determine which vendors and products are most suitable for DEO consistent with NYCHA Procurement requirements
Interacts with departments such as procurement and accounts payable to ensure payment for external negotiated vendor contracts for departmental purchases such as:
Professional Development Seminars, Conferences & Trainings
Subscriptions & Memberships
Staff Augmentation
Office supplies
Technological equipment
Personal Protection Equipment (PPE)
Local Carfare/Transportation costs
Provide technical responses to vendors related to departmental procurement opportunities and bid responsiveness to provide required documentation to demonstrate ability to provide goods
and services in a timely manner; follow up and resolve issues regarding delivery of DEO’s goods and services; negotiated and reconciled contracts of DEO purchases; engage with Director with purchase solicitations for DEO trainings, seminars, subscriptions and supplies; provide assistance to DEO vendors with responses to solicitations
Monitor department inventory levels, replenishment cycles and product lead time by assessing supply-side market conditions; evaluate vendors based on price, quality, availability, reliability, and technical support; request or purchase goods and services from wholesale distributers, manufactures or their product or service providers for the department
Enter data into NYCHA’s procurement tools (Movaris and Oracle/iSupplier) to initiate procurement requests and tracks information using those interdepartmental tools, in addition to maintaining, updating, evaluating expenses in internal department expense spreadsheet,
Hyperion Other than Personal Service (OTPS) reports as well as Accounts Payable Discovery Reports for accuracy to reconcile payments and outstanding invoices; prepare department’s processing of encumbered charge backs; analyze and prepare reports on variances between completed and pending purchases for monthly DEO budget meetings with Director
Provided support to former DEO Office of Business Opportunities (OBO) unit to process MWSBE applications for entry into the Diversity Supplier Database to ensure diverse agency wide purchasing inclusion of MWSBE vendors; created the unit’s (MWSBE) Inclusion Report form used to ensure compliance with federal laws after award of contracts of $250K or more; prepared and organized solicitation at the February 2012 NYCHA’s Meet the Primes trade show and assisted with mass mailings to prospective vendors from trade shows and other conferences
Administrative Experience
Data entry and quality control of the department’s databases; including running reports and analyzing data; prepare documents for archival, storage and/or destruction
Department timekeeper – approve timecards, run various reports e.g., Time Detail, Accrual Detail, Overtime, Missing Hours, etc. in Kronos Workforce Center
Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements, implementing changes
DEO administrator for the agency's online training project (eLearning – Learning Management System (LMS) from DuPont); duties included: assisting with course authoring, assigning coursed to employees, tracking progress, and assisting with minor technical issues.
Assist in the production of DEO's online training material in Adobe Captivate (software application used to create online (eLearning) trainings)
Personal Liaison for the Department of Equal Opportunity
Monitor and Maintain various Personnel and Budget reports
Coordinate Personnel related programs (DEO training courses, mandated seminars, college intern programs, etc.
Manage confidential employee records
Coordinate Administrative functions and special assignments
Supervise Summer Youth and Intern staff – plan and implement tasks, monitor assigned clerical duties, delegate authority where appropriate, and monitor, collect and submit staff time sheets to Human Resources
Liaise with the agency's Language Services Unit and Liaise with NYCHA’s Office of Emergency Management Dept. as the department’s COOP (Continuity of Operation Plan) Coordinator.
Education
Katharine Gibbs, New York, NY 10/1999 – 12/2002
Earned Associate Degree in Business Administration with a concentration in marketing
Skills
Microsoft Office Suite: Outlook, Word, Excel, PowerPoint and Access
Citytime
Kronos Workforce Management (Time and Attendance software application)
Adobe Captivate (eLearning software application)
Oracle Financials (Supply Chain Management software application)
Type 45 words per minute
Interests/Hobbies: Bowling, cooking and meditating
Contact this candidate