Shelly D. Mungiguerra Contact Information

Phone 214-***-****

adt575@r.postjobfree.com

PROFILE

Infrastructure, Telecommunications and Network Global Leadership

Transformation Expert

Deep C level interface experience - Extremely strong Communication – verbal and written

Innovative Change Leader & Expert for Complex Integrations, Mergers & Acquisitions

Outsource Provider and Vendor Management Expert for Infrastructure, Telecom and Application Development Services

Vulnerability, Threat Detection/Response, PCI Compliance & Data Security, Infrastructure Security leader

20 Years International Technology Leadership Experience – Specialty Americas, Asia, Latin America & Europe

Full Software and Package Lifecycle Development and Deployment - 30 plus iterations

Leader in Sales for Services, Transformation, Program Management & Application Development

DOD Secret Security Clearance – Inactive

CERTIFICATIONS

ITIL Certified; Completed ITIL Manager Certification Training Program

Project Management Certified; PMI Program Management Training Program

Six Sigma Green Belt

Oracle DBA Master, UNIX Administration Master, NT Server Management

WORK EXPERIENCE

Enterprise Infrastructure & Operations Transformation – Nokia - Energy, Government & Telecom Sector 2018 - Present

Responsible for the Transformation of Enterprise Network, Telecommunications, Infrastructure and Security Operations for Energy, Government and Telecommunications sectors for North America. Transformations include C level leadership strategic alignment, service and operational management maturity assessment, network/infrastructure/telecom transformation planning, partner and supplier analysis. Ensure the execution of successful customer transformations to meet all enterprise strategic goals for North America.

Global Infrastructure Transformation and Simplification Consulting Services – Clients Oracle / Bank of America 2015 - 2018

Responsible for leading Oracle Cloud Operation's global infrastructure portfolio for multiple platforms such as SAAS, PAAS and IAAS to improve Oracle’s global response to market demands for Oracle Cloud services.

Responsible for leading infrastructure deployment, transformation and simplification programs globally for Bank of America’s CTO to lower the overall Skype, Video, Telepresence and legacy system cost of ownership by over 21 Million USD annually.

Atos IT Director – Clients Dow Jones S&P Global/ Xerox/ Nokia 2013 to 2016

Global Service Management Center Head - Dow Jones S&P Global

Responsible for leading a global team to provide full ITIL services to include service level, release, request, change, incident, problem, event, configuration, knowledge, capacity, continuous improvement and transformation management globally. This role included direct, leveraged and offshore functional management for a 45 plus team of senior managers. Heavy focus on execution of strategies, follow on sales and cost reductions within the account and globally.

ITO Integration & Transformation Program Management Office Head – Xerox

Responsible for the Xerox ITO Integration of North American Operations to include end to end operational integration both on and off shore and across all business segments and processes reporting directly to the CAO for North America. Heavy emphasis on reduction in operating margins and achievement of account synergies quickly post acquisition. Business processes included IT, HR, legal, finance and core business.

Head of Global Portfolio Management for F&C, SAP and Infrastructure Services - Nokia

Responsible for demand and sales management, portfolio planning, program and project execution, budgets, resource planning, service provider management, sales, contracts, proposals, schedule, road mapping and PMI process management.

Nokia Solutions & Networks 2007 to 2013

Head of Global Integration & Transformation for IT Network Connectivity

Responsible for the Carve-out, creation and integration programs to ensure continuity, network security, synergies and separation of all network infrastructure services for Motorola Networks into Nokia Networks. Program budget 1.4 million Euros. The program implemented a total savings of 4.08 Million Euros annually. Low cost support teams were successfully transitioned offshore and new network LAN, WAN and WLAN service providers were implemented to provide synergies. Lead a diverse team of 28 external Project Managers located in 13 countries and 9 network service providers. C- level reporting for network security and savings programs.

Global Portfolio Manager for Real Time Communications and Network Connectivity Services & Transformation - Nokia Siemens Networks

Responsible for portfolio planning, budget, contracts, vendors and process management for all communications and network connectivity projects and services. Global projects include Network & Voice Transformations, Secure VPN Authentication, Wireless LAN, LAN, and Voice Cost Reductions for Mobile and Fixed voice, Telepresence / Video, Special Networks Continuity and Softphone. All programs focus on large synergy savings for infrastructure services and customer service satisfaction.

Global Service & Delivery Manager Real Time Communications Americas - Nokia Siemens Networks

Service Manager for Real Time Communications responsible for North and Latin American Regions. Responsibilities included management of create, deploy, merger, demise and delivery of communication services. This included program management leadership, operational levels, service cost, delivery resources and vendors, service changes, problems, incidents and requests. Special transformation programs included the full scale carve out, creation, and merger of two companies’ communications systems into one final system. Services included in this mega deployment program were mobile & fixed telephony, VoIP, voice & video conference, Cisco Tele-presence, email and on-line meeting tool suites. Strict deadlines to meet synergy goals for the merger met and exceeded the savings targets of 10 MEuro. Offshore operations managed in Ireland, Malaysia, Canada, and India.

Nokia 1999 to 2007

Service Delivery Manager for Platform Services Americas

Delivery Manager for IT Platforms for North and South America Regions. Responsibilities included management of service and operational levels, service cost, delivery resources, service changes, problems, incidents and requests. Additional duties expanded into escalation and feedback management, maintenance break planning, emergency situation management, delivery preparations for programs, service-related documentation and SLA reporting. Service delivery responsibilities included network connectivity, mobile and fixed voice, terminal services, messaging, groupware, and vulnerability/ security strengthening. Directed external vendors to ensure the highest quality services and best price. Partnered with C-level executives to ensure platform services enable the business to succeed.

Sr. Systems Manager/ Database Program Management

Responsible for Global E-Business and Internet Operations Management for Nokia. Duties include, project management, technical Oracle database implementation infrastructure activities, customer and associate relationship management, customer content management, and change and configuration management. Other duties included schedule, process, cost and incident analysis. E-Business responsibilities include GIS, Siebel CRM, Nokia.com, Support.Nokia.com, and Asia Pacific Nokia.com country sites.

Sr. Systems Applications Lead Engineer/ Sr. Systems Oracle and UNIX Applications Engineer

Responsible for the Americas create and deploy programs for PDM and CM technologies to include Unix, Oracle, application requirements, testing, integrations, and full-scale deployment execution. Responsible for all HP UNIX and Oracle Applications for the Nokia Networks R&D IM Department globally.

Sr. Software Engineering Manager - Texas Instruments /Raytheon 1996 – 1999

Lead Software Configuration Management Engineer over three programs. Responsibilities include implementation of Continuus upgrades and automation, Continuus Training, SCM Process, Control boards, and planing the SCM workload for the department. Worked to implement an SCM program from scratch (Proposals, SCMP, SSP’s, and Training), planned and executed conversions from ICCE to CONTINUUS CM/CR and upgrades for the East Spine Department in support of Y2K efforts, and transitioned a program from Dem-Val to EMD (Process, SSP’s, Checklists). Supported multiple functional efforts to include; acting as East Spine SCM Lead/ Supervisor, facilitation of the first West-Side CONTINUUS Users Group for Lewisville, working on the SCM CONTINUUS Implementation Team, developing CONTINUUS JIT Training materials, recruiting and interviewing SCM Engineering candidates, and mentoring for Career Development, Training and Education.

Information Technology Consultant - Ernst & Young LLP 1995 to 1996

Worked as a Systems Analyst and Software Program Management Coach. Performed systems requirements analysis, scope management, client server tools implementation and training, as well as strategic systems planning for Telecommunications clients. Managed system conversion in relation to change control, issue management, status, and scheduling for GTE Supply. Other duties included MS Access tool development, Training, and Proposal and pursuit work.

Software Engineering - Texas Instruments 1990 to 1995

Responsible for real-time embedded software deliveries, software configuration management and program management activities for major defense programs. Technologies included C and Assembly programming, automated testing, Aerospace, Guidance, RF, GIS, and Infrared.

EDUCATION

Master of Science Degree in Software Engineering (3 Courses Remaining)

Southern Methodist University, Dallas, Texas

Bachelor of Business Administration Degree Specialization in Business Computer Information Systems – Dean’s list

University of North Texas, Denton, Texas

ACTIVITIES/ HONORS

National Charity League VP of Philanthropy, American Business Women’s Association, TI Quality Excellence Award Recipient

PERSONAL

Enjoy developing and mentoring people.

Self–motivated and energetic.

Driven toward achievement and quality results.

Community Volunteer – Girl and Boy Scout Leader, Coaching and Mentoring youth actively

Currently serving as VP of Philanthropy & VP of Fundraising for 2 Non-Profit boards within the community. Over the past 20 years my positions include Multiple Vice Presidencies, Executive Board Member & Committee Chair and Commissioner.

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