Sharon Connor

Accredited Residential Manager

Ellenton, FL 34222

adt565@r.postjobfree.com

716-***-****

I was a military wife who has traveled and relocated many times over the 20 years of military life. I am now settled in Florida and I am interested in a part time position. I have been very lucky to have Numerous jobs which allowed me to build my résumé with different skills. Authorized to work in the US for any employer

Work Experience

Property Manager

Belmont Management - Buffalo, NY

January 2015 to November 2018

Maintain records of all the project transactions related to the collection of rent, apartment and building maintenance, and government documents required for the processing of the apartment rentals. Handle the details of move in and move outs, giving special attention to apartment inspections and turn over forms.

Ensure that residents are provided with a clean, safe and well maintained community. Work with residents and resident organization.

Director of activities. Planned and organized all social activities. Work with the board of directors or owner/sponsor when required. Posted all rent payments from tenants and payments from HUD and RD, ran EDI and ACH reports. I was responsible for all marketing. Perform all purchasing requirements for the properties and the office. Work with the established budget and notify the project manager of any possible variations. Analyze and security and or vandalism problems and make recommendations . Continuing analysis of the maintenance operations with a view to cost reductions. Work with the government and the community.

Report accidents and emergency situations to the project manager/main office immediately and prepare the proper reports.

Ensure that all maintenance request handled on an immediate one call basis, if possible and that the residents are notified if the parts must be ordered, causing a delay. Continually inspect the property and improvements, recording deficiencies and taking the necessary action within budgetary allocations.

Train and be responsible for work performed by all staff members under the direction of the property manager.

Hire and terminate employees in accordance with the company's policy and under the direction of the property manager.

Perform evaluations of the employees and make recommendations for salary increase and or advancement.

Supervise outside contractors working on the property. Establish schedules and assign personal for the routine maintenance and emergency coverage. Posted all rent payments by tenants and posted all monies coming in from HUD and rural development, as these were apartments subsidized by the government. Tax Credit / LIHTC we also part of the properties. Worked directly with CDP and HUD.

Adhere to all maintenance and purchasing directives including but not limited to: Property inspections

Maintenance work orders

Landscaping and grounds

Safety

Special maintenance items

Purchase order procedures

Stock control system

Inventory control

Market apartment vacancies insuring minimum vacancy loss. I was a housekeeper and the Maintenance person for a few months while trying to fill those positions with employees.

I attended many training Courses Fair Housing, HUD, RD, tax credit, And LIHTC. Front Office Manager

Robert Syczmack DDS - Glenville, NY

January 2011 to November 2011

Ran the front office. Scheduled patients appointments, did all the insurance and private billing. Sent all monthly statements. Verified all insurance helped clean and sterilize all treatment rooms. Ran reports and did end of month billing. This office was not computerized, so I did everything via paper and manually. Billing Coordinator/Receptionist

Timothy Lougjran DDS - Herrin, IL

May 2007 to February 2010

I was the office manager and the billing Manager for a dental office. I do all the billing for the office. I post and manage all payments to the accounts by the patients and the insurance companies. I do all collections for the office, run all the month ends, aging reports, and manage and post all the deposits. I am the Treatment Coordinator and plan and schedule patient appointments. I maintain and control all the financials for the office. I verify all insurance benefits and coverage. I maintain current fee schedules and update all CPT and ICD-9 codes Billing Specialist

IV and Respiratory products - Belleville, IL

August 2006 to April 2007

As an Accounts manager I did all the billing for United Health Care, Aetna and GHP. I post payments, make all adjustments. I keep up to date all the fee schedules, I make all the proper adjustments on the accounts, ck and maintain all the denials and re-file an appeal when this is called for. I also maintain the CPT and DX data base for my accounts and keep them updated with the current fees. I run many reports each month to keep on top of any problems that might arise. I work an aging report each month, maintain and review all unapplied money and process all patient and ins over payment refunds. I also work private pay accounts. I maintain and collect all money that is outstanding to the patients after all insurance payments have been posted. I run weekly reports to track all payments from patients to keep my accounts under 60-90 days. I review and will send account Billing Manager

Precision Practice Management - Belleville, IL

January 2005 to August 2006

As the Billing Accounts manager for 3 Doctors offices, I was responsible for all billing for these accounts at St Anthony's Hospital in St Louis. I enter charges, do all billing, electronic and paper claims. I post payments, Medicare, Medicaid and all other insurance payments. I make all the proper adjustments on the accounts. I track and maintain all the denials and re-file and appeal when this is called for. I also maintain the CPT and DX data base for my accounts and keep them updated with the current fees. I run many reports each month to keep on top of any problems that might arise. I work an aging report each month, maintain and review all the un-applied money and process all patient and insurance refunds. I ran the end of month reports and would resolve any and all issues to the full satisfaction of my offices and their patients. Billing Specialist / Front Office

Health care physicians of southern Illinois - Belleville, IL October 2003 to August 2004

I started off working in the billing department. Posted the Dr charges and the hospital charges. I did the electronic and the paper billing. Verified ins, posted payments from patients and the insurance to the accounts. I was then asked by one of the Dr's to move to his office and work the front desk. I greeted and checked in all patients, verified any changes. in information. Maintained all the records, filed all paperwork. I was the one in charge of any record reviews and any request to have records sent. I scheduled appointments, called in refills to pharmacy, and balanced the daily reports. DME Sales / Billing Specialist

Liberator medical supply - Stuart, FL

July 2002 to May 2003

I Sold HME equipment, set up oxygen patients, CPAP patients, diabetic patients. Fit customers with compression garments, Worked with ostomy patients, I was also in charge of all paper work that went to the Dr's ( CMN's) and was the billing person in charge of all accounts. Worked with Medicare, Medicaid and third party insurance companies. I was also a Marketing Rep for the company. I traveled to the hospitals and Dr's office to introduce them to the company, and the services that we were available to them and their patients with our company. After moving back to Belleville IL, I

have been contacted many times by the CEO's of this company requesting that I move back to once again take over the operations of the company, with full moving and relocating expenses, but I needed to stay here to care for my ill mother.

Senior patient accounting representative / DME Sales Medical and Respiratory products - Belleville, IL

September 1998 to June 2002

I was in charge of patient accounts in DME. I maintained all patient accounts,insurance verifications, Medicare Billing, Medicaid Billing. I have a vast knowledge of DR. billing, ICD-9 codes, what qualifies a patient per the insurance. I answered phones and took orders for DME equipment, entered patient demographics in the computer. I am a certified mastectomy fitter, certified compression garment fitter and certified ostomy fitter. I have done cash posting, adjustments to accounts, worked many problems and resolved them to the patient's total satisfaction. I was in charge of all enteral customers and calculating what qualified them for insurance benefits.I also worked in the store front selling DME equipment. Education

High school diploma or GED in Medical Terminology

Skills

• Accounts Payable

• Fair Housing Regulations

• Medical Terminology

• Microsoft Outlook

• Office Management

• Property Leasing

• Property Management

• ICD-9

• CPT Coding

• Medical Records

• Medical Scheduling

• Management

• ICD-10

• Accounts Receivable

• Medical Coding

• QuickBooks

• Data Entry

• Payroll

• Office Administration

• Insurance Verification

• Medical Billing

• Medical Office Experience

• Section 8

• LIHTC

• Marketing

• Accounting

• Budgeting

• ACH (5 years)

• EDI (5 years)

• Supervising Experience

• Negotiation (10+ years)

• Employee evaluation (10+ years)

• Medical collection (10+ years)

• Dentrix (8 years)

• Dental office experience (8 years)

• Computer literacy

• Sales

• Office manager experience

• Sales management

Certifications and Licenses

Accredited Residential Manager

Present

Assessments

Work motivation — Highly Proficient

January 2021

Level of motivation and discipline applied toward work Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Verbal communication — Proficient

January 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Work motivation — Highly Proficient

January 2021

Level of motivation and discipline applied toward work Full results: Highly Proficient

Following directions — Proficient

December 2020

Following multi-step instructions.

Full results: Proficient

Customer service fit — Proficient

January 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Supervisory skills: Motivating & assessing employees — Highly Proficient January 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient

Basic maintenance and repair — Highly Proficient

January 2021

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Highly Proficient

Working with MS Word documents — Proficient

January 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Following directions — Highly Proficient

January 2021

Following multi-step instructions

Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

January 2021

Entering data quickly and accurately

Full results: Highly Proficient

Administrative assistant/receptionist — Proficient January 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Call center customer service — Proficient

January 2021

Applying customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Work motivation — Highly Proficient

January 2021

Level of motivation and discipline applied toward work Full results: Highly Proficient

Cognitive ability — Proficient

January 2021

Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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