Remote Customer Line Worker
Resume:
Jasmine Smith
adt55b@r.postjobfree.com
Morrow, Ga 30260
PROFESSIONAL SUMMARY
Highly professional, detail-oriented worker with experience in sales, clerical, warehouse, and customer service. Manager/Team leader with the ability to delegate, supervise, and train others.
MICROSOFT APPLICATIONS: Outlook (email), MS Word, PowerPoint b
WORK KNOWLEDGE
Enthusiastic and knowledgeable leader in various industries. Skills include providing training, developing strategies, goal-setting, and creating reports. Excellent interpersonal, communication, and time-management skills. Self-motivator with the ability to take on multiple tasks.
PROFESSIONAL EXPERIENCE
Remote customer service
Sykes Enterprises
• Take inbound calls
• Assist customers with there FSA and HSA accounts
• Answering emails
Shift Leader
Walgreens – Jonesboro, GA 02/2018-present
• Supervising employees and assisting with tasks as necessary.
• Assigning duties to specific employees based on role and skills.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Adhering to company policies and health, safety and employment standards.
• Balancing cash drawers and preparing cash deposits.
Manager
McDonald's – Jonesboro, GA 07/2015-01/2018
• Supervise staff
• Hiring and training of new team members
• Make schedule for full-time and part-time staff
• Ensure quality service to customer through excellent supervision of team members
• Manage and balance cash drawers
• Maintain adequate stock of supplies and maintain adequate inventory
• Lead team meetings in order to keep employees informed of new items and promotions, and store goals and objectives
• Oversee activities in the kitchen area
• Resolve conflicts early between staff members
• Resolve quickly any complaint by customers related to service or food quality
• Open and close store, complete shift summary report
• Managed over 15 crew members
Line Worker
Smith Field Packaging – Tar Hill, NC 07/2014-02/2015
• Demonstrated attention to detail while working at a fast pace as a meat cutter
• Ability to stand for extended periods of time while lifting objects
• Worked on production line that achieved 100% of quality goals
• High ability to adhere to strict production deadlines
• Adhere to government regulations and safety standards
Manager
McDonald's – Fayetteville, NC 09/2012-03/2014
• Supervise staff
• Hiring and training of new team members
• Make schedule for full-time and part-time staff
• Ensure quality service to customer through excellent supervision of team members
• Manage and balance cash drawers
• Maintain adequate stock of supplies and maintain adequate inventory
• Lead team meetings in order to keep employees informed of new items and promotions, and store goals and objectives
• Oversee activities in the kitchen area
• Resolve conflicts early between staff members
• Resolve quickly any complaint by customers related to service or food quality
• Open and close store, complete shift summary report
• Managed over 15 crew members
ACADEMIC QUALIFICATIONS
Mumford High School
Detroit, MI
Graduated 06/2007
Community Service
-Fed the homeless in downtown Atlanta.
-Active participant in yearly clothing drive.
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