Service Representative Customer

Yolanda Ealy

Lakewood, CO *****

adt555@r.postjobfree.com

720-***-****

Work Experience

Customer Service Representative Anthem, Inc. - Denver, CO April 2018 to Present Respond to customer questions via telephone regarding insurance benefits, provider contact, eligibility and claims. Analyze problems and provide information/solutions, thoroughly document inquiry outcome for accurate tracking and analysis for Medicare patients. Compliance Auditor MetaSource - Denver, CO June 2016 to March 2018 Responsible for completing mortgage audit while adhering to all federal and state regulations, internal control and complying with all TRID guidelines. Loan Processor LENDERLIVE NETWORK LLC - Denver, CO March 2015 to June 2016 Handled incoming and outgoing customer service calls. Administrative duties such as sending out documents request by borrower, setup ACH auto drafts for clients, research missing and misapplied payments, loan processing, payoffs, payment histories and managed a pipeline of 20+ files per week.

Customer Service Representative Coram Healthcare - October 2013 to March 2015 Handled incoming calls and processed medical service requests and telephone taking member infusion requests over the phone and via email. Worked with Kaiser DOTS system. Assisted with new hires training within the department.

Customer Service Repetitive Specialized Loan Servicing - June 2012 to October 2014 Assisted delinquent customers avoid foreclosure, handled inbound/outbound calls, and processed modifications, short sales, deed in lieu loans all with excellent customer service. SKILLS

Customer Service 20+ years of experience, great with customers, always going over and above to assist in any way possible, learning new things is always a good experience, data entry alphanumeric, would like to seek a position where room for growth is encouraged