ANIAMMA VARGHESE

*** ***** ******, ****** ******,NY 10314

Cell: 848-***-****/Email: adt547@r.postjobfree.com

OBJECTIVE

Hardworking and passionate job seeker, with strong organizational skills, eager to secure a suitable position in office administration.

WORK HISTORY

Dy. Executive May 2007 to April 2022

Ruby Hall Clinic (800 beds) Radiology, Multispecialty Hospital

(web site: https://www.rubyhall.com) Maharashtra, Pune- India

Provided excellent customer service to visitors and patients.

Gathered nature of visit and provided administrative support.

Confirmed appointments updated client records accordingly using CRM.

Resolved customer issues and complaints in a timely manner.

Handled, communicated, resolved or escalated inquiries to management.

Sorted, received and distributed mail correspondence between departments and employees.

Recorded information using word processing, dictation and transcription software and equipment.

Followed all HIPAA rules and regulations regarding patient confidentiality.

Transcribed and edited physician reports from dictations using software (Medsynaps)

Worked cohesively with physicians and other clinical staff to complete transcriptions and other duties.

Balanced employee availability, customer schedules and appointment scheduling.

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Routed incoming mail and messages to relevant personnel without delay.

Managed messages to team members and managers to support open communication and customer service.

Operated multi-line telephone system to independently handle over 100+ calls daily.

Monitored and screened visitors to verify accessibility to inter-office personnel.

Human Resource Assistant January 1996 to December 2006

(HAWKLEY WEIGHTSCALE INDIA PVT.LTD)

(web site: http://www.hawkleyinternational.com)

Maintained customer satisfaction with forward-thinking strategies.

Answered customer calls promptly to avoid on-hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers.

Assisted customers with setting appointments, special orders, and arranging merchandise pick-up.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Cultivated customer loyalty, promoted repeat business and improved sales.

Developed community reputation through customer satisfaction and strong client relationships.

Used company troubleshooting resolution tree to evaluate and solve technical problems.

Consulted with outside parties to resolve discrepancies and create expert solutions.

Communicated with vendors regarding backorder availability, future inventory, and special orders.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Increased sales by educating prospects on benefits of products and services.

Handled and maintained Human Resource records and confidentiality of sensitive information.

Reviewed and screened applicant resumes to identify qualified candidates for vacancies.

Updated and maintained the Human Resource Information System (HRIS).

Maintained office supplies, distributed mail and processed invoices for payment timely.

Reviewed and screened applicant resumes to identify qualified candidates.

Improved customer service rankings by quickly resolving issues to improve overall satisfaction.

Created documents for process improvement changes.

Collecting filing and organizing office documents, such as reports and confidential records.

Managing digital document filing, including encrypted documents and email correspondence

Transcribing and writing minutes for meetings.

EDUCATION

2003 Master of Arts (Sociology)

Pune University, Maharashtra, India

2001 Bachelor of Arts (BA)- General. Public Administration, Psychology, English

Pune University, Maharashtra, India

1991 Higher secondary school certificate

Kerala University, Kerala, India

1994 Stenography (Technical)

Maharashtra Technical Institute, Pune, Maharashtra, India

1994 Typing course

Maharashtra Technical Institute, Pune, Maharashtra, India

1993 Diploma In Computer Management (DATAPRO)

Pune, Maharashtra, India

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