Gunnin

adt53p@r.postjobfree.com

209-***-****

Skills

KG

Kristina

Professional Summary

Mortgage Loan Officer with 13 years of experience. Deadline-

oriented and mathematically adept with commitment to financial success

and helping clients. Outstanding knowledge of Mortgage products and

guidelines. Offering vast knowledge of banking regulations

and compliance procedures. Dedicated to maintaining professionalism

and integrity. Independently driven with track record in mortgage and

home lending product sales. Demonstrating strong interpersonal skills

and exceptional service throughout sales process.

Work History

Primary Residential Mortgage, INC - Mortgage Loan Officer

Merced, CA

08/2004 - 01/2019

● Explained different types of loans pertaining to client situations.

● Worked with underwriters to fix application problems and resolve

issues.

● Planned and dealt with payment schedules.

● Reviewed loan files and updated information to match current standards.

● Handled customer complaints and provided solutions.

● Reviewed loan approvals and denials based on loan underwriting standards,

And worked with clients to satisfy any conditional commitment items.

● Compiled database of loan applicants' credit histories, corporate

financial statements and other financial information.

● Developed and maintained relationships with local real estate agents.

● Reviewed and edited loan agreements to promote efficiency and

accuracy.

● Originated, reviewed, processed, closed and administered customer

loan proposals.

● Complied with regulatory requirements, including the Bank Secrecy

Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and

Community Reinvestment Act.

● Assisted senior-level credit officers with complex loan applications.

● Advised clients on mortgage loan education.

● Contacted potential and previous clients to generate personal business goals.

● Maintained friendly and professional customer interactions.

● Reconciled debit and margin reports to reach in-house goals and objectives.

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2120 Redding Way, Atwater

Practiced at FHA loan process

Experian Transact SM

Deep knowledge of bankruptcy

processes

Superior organization skills

Financial transactions

Financial analysis aptitude

High level of accuracy

Administration strength

Verbal/written communication

Forward-thinking

Deadline-driven

Self-sufficient

Ledger and balance sheet competency

Rapid data entry skills

Risk analysis and management

Analytical

Investor relations

Excellent time management skills

Detail-oriented

People-oriented

Strong account analysis skills

Meticulous attention to detail

Rapid 10-key data entry

Financial analysis

Savvy relationship-builder

Strong interpersonal skills

Accurate forecasting

Strong customer relations

Analytical thinking

Employee relation Self-directed mindset

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Server / Manager

Starbucks – Barista

09/29/2022 – 10/29/2022

Bella Luna – Server / Banquet Manager

06/2020 – 07/2021

Five Ten Bistro - Server

07/2021 -12/2021

Brooks Ranch Restaurant – Server/Manager

05/1996 – 10/2004

Used correct cleaning, sanitizing and food handling procedures to

maintain optimal protections for customers.

Stayed up to date on menu changes to offer current and accurate

information, answer questions and help customers’ select optimal meal

choices based on individual preferences.

Performed opening, closing and shift change duties accurately to keep

restaurant working smoothly and ready to meet all customer needs.

Maintained customer satisfaction with timely table check-ins to assess

drinks and ensure an overall positive experience.

Applied communication and problem-solving skills to resolve

customer complaints and promote brand loyalty.

Visited new customers within 1 minutes or less to make introductions,

discuss specials, take drink orders and build and immediate positive

connection with guests.

Directed and managed all banquet functions for large parties at times

up to anywhere from 60 to 100 customers.

Suggested appropriate food and drink pairings to increase beverage

sales and maintain customer satisfaction.

Verified all restaurant and lounge exceeded state and federal

cleanliness standards.

Cleaned outdoor eating area and indoor dining room by wiping

tables, placing trash in receptacles and restocking napkin dispensers.

Displayed enthusiasm and promoted personal service to customers,

which resulted in increased walk-in business.

Coordinated countless events and banquets such as

weddings, reunions, and corporate meetings, completely handling all

client requests.

Managed event contracts, including estimates, event profiles and

post-event summaries.

Practices due diligence

● Goal-oriented

● Risk investment analysis

● Customer-oriented

● Employee relations and conflict

Resolution

● Interpersonal skills

● Strategic planning

● Cheerful

● Cost reduction and containment

● Goal-oriented

● Risk investment analysis

● Customer-oriented

● Employee relations and conflict

Education

1998

Atwater High School

Atwater, CA

High School Diploma

Merced College

Merced, CA

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Stored food in designated containers and storage areas to increase

shelf life and prevent spoilage.

Kept server areas clean and stocked during service hours to increase

efficiency while serving tables.

Set dining tables according to type of event and service standards.

Monitored dining rooms for seating availability, service, safety and

well-being of guests.

Inspected, pulled and stacked cleaned items and sent soiled items

back for re-scrubbing and re-washing.

Handled customer complaints with poise and grace, immediately

resolving any issues.

Resolved guest and employee complaints to maintain complete

customer satisfaction and workforce effectiveness.

Upsold appetizers, drinks and specialty items to increase overall sales.

Monitored guests for intoxication and immediately reported concerns

to management.

Checked identification to enforce age requirement for alcoholic

beverages.

Trained incoming staff regarding restaurant's practices, culture and

procedures.

Collaborated with kitchen staff to correctly update customers on

unavailable dishes and wait times.

Maintained customer satisfaction by clarifying questions about orders

and specialty items.

Bussed and reset countless tables per shift, working efficiently to keep

dining room and work areas clean.

Assigned work tasks and coordinated activities of dining room

personnel to provide prompt, courteous service to patrons.

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