Post Job Free

Resume

Sign in

Customer Service Call Center

Location:
Palmdale, CA, 93551
Salary:
58,889
Posted:
December 20, 2022

Contact this candidate

Resume:

Cicely Comeaux

Palmdale, CA ***** adt53m@r.postjobfree.com

+1-661-***-****

Confident Operations/Recruitment Manager with deep commitment to organizational development. Driven to locate top talent through consistent prospecting and interviewing. Leverages social media knowledge and job boards to liaise with potential candidates and drive company exposure. Trained in conflict management and leadership. Forward-thinking Recruitment Manager successful at developing effective strategies to fill vacancies with well-qualified candidates.

Collaborative and hardworking leader with excellent communication and planning abilities. Seasoned recruitment professional with 12 years of experience. Find best IT and healthcare professional candidates that meet job needs and enhance company operations. Knowledgeable about wide range of traditional and digital recruitment strategies. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches.

Solid background of improving collaboration and consensus across IT company environments.

Work Experience

Contract Recruiting Coordinator

California Employment Development Department (EDD) - Palmdale, CA April 2021 to August 2022

Coordinated with each department manager in the development of a strong pipeline of qualified prescreened candidates. Assisted in the development of individual recruiting teams for each department. Set the milestones for each team to meet and set the immediate goals for each team member.

Successfully built the pipeline of qualified candidates that represented the organization's commitment to diversity and inclusiveness.

Operations and IT Recruitment Manager

Gleen Adult Day Care - CA March 2017 to October 2021

·Built and strengthened successful relationships with external recruiters and agencies.

·Set and conveyed recruitment goals to downstream staff.

·Performed sourcing, interviewing, negotiations, and hiring.

·Reviewed applications and resumes to support hiring activities.

·Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.

·Designed, developed and implemented successful recruitment process to fill more than 100 IT vacancies each year.

·Decreased employee turnover by 41% through Employee Retention Program.

·Liaised between multiple business divisions to improve communications.

·Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

·Recruited top IT talent to maximize profitability.

·Customized wording of job profiles, social media techniques and website subscriptions

·Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives

Operations and Recruitment Manager

Wesley Medical Staffing - San Diego, CA August 2001 to March 2017

·Reviewed financial resources and prepared reports showing resource allocations.

·Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.

·Liaised between multiple business divisions to improve IT communications.

·Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.

·Developed marketing strategies to generate IT leads,

·Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

·Performed sourcing, interviewing, negotiations, and hiring for IT and healthcare departments.

·Recruited top talent to maximize profitability.

·Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 130 new employees

Recruitment & IT Staffing Manager

Wesley Medical Staffing - San Diego, CA May 2009 to August 2013

·Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications.\

·Responsible for the recruitment of all staffing needs in all medical disciplines.In addition to IT staffing request for each contracted facilities.

·Maintained high performance levels and numbers for the region

Medical Surgical Registered Nurse Antelope Valley Hospital - Lancaster, CA January 2001 to August 2001

·Managed pre-op and post-operative patient care by stocking medical supplies and preparing operating rooms.

·Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.

·Managed caseload of 15 patients simultaneously by providing bedside care, treatments, IV therapy and wound care.

·Recorded and measured patients' weight, temperature, respiration and blood pressure.

Clinic Operations/Recruitment Manager

Community Health Projects - Palmdale, CA April 1993 to September 1998

·Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communicated

·Educated operations team on best practices, company policies and service excellence standards.

·Developed productive, profitable and achievement-oriented working environments for employees.

·Developed and maintain operational guidelines for staff.

·Used Excel and Windows. to analyze performance levels.

·Devised processes to boost long-term business success and increase profit levels and recruitment of licensed personnel.Meet with all department managers to assess recruitment needs for each satellite clinics.

Education

Bachelor of Science in Business Management

California State University - Bakersfield, CA June 2001

Associate of Science

Nursing Antelope Valley College - Lancaster, CA December 2000

Skills

•Advising Department Managers

•Problem Solving

•Bargaining Agreements

•Forecasting Employment Needs

•Employee Relations Oversight

•Statistical Data Analysis

•Budget Administration

•Dispute Mediation

•Human Resource Information System HRIS

•Human Resources Operations

•IT Sourcing and Recruitment

•Employee Orientation

•ATS

•Qualtrics

•Product management

•HR Sourcing

•Back-end development

•Social media management

•Contracts

•Information security

•Business process modeling

•Sage

Certifications and Licenses

RN License

Assessments

Work style: Professionalism — Proficient

May 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Customer service manager — Highly Proficient

April 2021

Managing customer service representatives and resolving customer issues Full results: Highly Proficient

Medical terminology — Highly Proficient

March 2021

Understanding and using medical terminology Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

March 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Conscientiousness — Expert

October 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate