Branch Manager AVP
Resume:
Shawna Haydt
Walnutport, PA *****
********@*******.***
Authorized to work in the US for any employer
Work Experience
Branch Manager, AVP
Key Bank - Walnutport, PA
February 2020 to Present
Oversee daily operations of branch
Recruit, coach and develop team
Relationship management
Business acumen
Ability to multi task in a fast pace environment
Effectively research and resolve complicated client issues Strong communication skills with staff and clients Understanding of MS Office
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Consistently achieve target goals both individually and as a team Ensure security measures are met consistently
Ability to adapt to change and adopt new procedures and regulations Superior customer service skills
Maintain confidentiality
Personal Banker
Key Bank - Walnutport, PA
September 2013 to February 2020
Guide clients on a path to financial wellness
Regularly meet with clients to discuss how they can achieve financial goals, and make recommendations accordingly.
Open accounts, obtain credit applications, service accounts, and process transactions. Open and close the branch while maintaining security procedures Meet sales goals implemented by the organization
Ability to research and solve complex client issues Ability to learn new systems as a merger occurred within my role Share knowledge and ideas to meet goals with peers and leadership Maintain a cash drawer and ensure balancing daily
Account reconciliation for clients
Seek education to grow in the role and advancement opportunities Accounts Administrator
H&H Fleet Service
August 2006 to July 2013
Executed customer transactions, including deposits, withdrawals, money orders and credit card transactions
Prepared and distributed payroll for staff of3 employees. Oversaw inventory and office supply purchases.
Monitored payments due from clients and promptly contacted clients with past due payments. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
Researched and resolved accounts payable discrepancies. Coded and entered invoices each day into the in-house accounting software. Reconciled vendor statements and handled payment complaints Managed and responded to all correspondence and inquiries from customers and vendors. Reconciled company bank, credit card and line of credit accounts. I take civil complaints to the magistrate when customers don't pay their past due balances. Decorative Product Specialist
Sherwin Williams Company - Hazleton, PA
July 2004 to August 2006
Responsible for helping do it yourself costumers pick the products they needed to complete a painting project correctly.
I was a third key holder responsible for opening and closing the store, including closing out the registers and dropping deposits at the bank.
I would call the wallpaper companies and negotiate a price that would meet the contractor's expectations when a need for bull orders arises.
This environment was fast paced and customer orientated and I enjoyed it very much! Stocked and replenished merchandise according to store merchandising layouts. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Education
High School Diploma
Weatherly Area High School - Weatherly, PA
1999
Skills
• Cash handling
• Leadership
• Management
• Account Reconciliation
• Bank Reconciliation
• Office Management
• Banking
Certifications and Licenses
NMLS
September 2014
NMLS licensing renewed 2019
Additional Information
References phone numbers available upon request:
Sara Gruber
Michelle Volpe
Vicki Kirkpatrick
Contact this candidate