Data Entry Customer Service

MONIQUE RICHARDS

**.************@*****.*** 1-718-***-**** Lithonia, GA 30038

Summary

Customer service oriented with Administrative experience and the Healthcare industry. Supports an overall positive experience in communication skills, critical thinking and management. Orderly and committed in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks.

Skills

Strong written and verbal communication skills

Schedule Management

Customer Service

Data entry

Microsoft Office Applications- Ms Word, MS Exel, MS Outlook, MS Teams communication platform

Experience

DDS Crown Enterprises Atlanta, GA

Secretary

10/2017 - 11/2022

Prepared daily work and run schedules.

Schedule vehicles for interstate drivers, answer inbound phone calls, place outbound calls, and track payments.

Ensure that insurance information stays up to date and accurate and verify that policies are followed by state.

Maintain communication between driver and company, verify payroll, and ensure complete filing and mailing.

Friends Of Crown Heights Day Care Centers Brooklyn, NY

Teacher's Aide/Assistant

03/2015 - 09/2017

Instructed 4-5 year old children in a variety of subjects and reached students via engaging lesson plans.

Provide professional education, planned and prepared lessons, and documented child progress.

Assisted primary instructor with delivery curriculum and prepared complete and accurate work.

Collected payments, issued receipts and updated accounts to reflect new balances.

Helped students master learning concepts through one-on-one and small group tutoring.

Vinci Construction Brooklyn, NY

Secretary

01/2010 - 01/2015

Handled incoming calls and directed callers to appropriate department or employee.

Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Scheduled meetings and sent invitations specifying time and location.

Miramar Memorial Hospital Miramar, FL

Pharmacy Technician

09/2006 - 09/2009

Interpreted and processed medication orders under supervision of pharmacist.

Assisted customers by answering questions, locating items or referring to pharmacist for medication information.

Ordered, labeled and counted stock of medications and entered inventory data into computer.

Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.

Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.

Rite-Aid Pharmacy Brooklyn, NY

Cashier

08/2004 - 02/2006

Processed sales transactions to prevent long customer wait times.

Helped customers find specific products, answered questions and offered product advice.

Trained new team members in cash register operation, stock procedures and customer services.

Delivered high level of customer service to patrons using active listening and engagement skills.

Learned roles of other departments to provide coverage and keep store operational.

Worked closely with front-end staff to assist customers.

Education and Training

Ultimate Medical Academy - Clearwater Clearwater, FL

Associate of Science in Pharmacy Technician

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