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Service Representative Call Center

Location:
Chicago, IL
Salary:
$25.00
Posted:
December 20, 2022

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Resume:

Onya E. Reeves

Human Resource Professional

adt52q@r.postjobfree.com • 773-***-****

Chicago, IL 60613

Professional Statement

Human Resource Professional with 8 years of experience in the Human Resource Dept. . While gaining this experience, I have planned the execution of multiple projects, such as startups and transitions, contributing a 23% growth in business and revenue within a two year period.. I’ve accomplished this by consistently meeting and even exceeding predetermined timelines, deadlines, budgets and other specifications set forth by the client. These actions also created a reassuring first impression of our company’s ability to meet the needs of our new client’s, and created new business opportunities through current client recommendations.

Technical Skill

●Google Meets Hangout, Zoom, and Skype - Proficient

●Google application inc. Excel, Calendar, Docs, and Drive - Proficient

●Microsoft application inc. Powerpoint, Team, and Docs. - Proficient

●Applicant Tracking/ Sourcing Systems inc. ICIMS, Glassdoor, Indeed, and Jobcase - Proficient

Professional Experience

Astound Broadband 01/2022 - Present Recruiter Chicago, IL

●Sourced viable candidates based on the company's needs, performing full cycle recruiting and conducting new hire orientation

● Developed and Identified strategic procedures improving the new incumbent process,which is helping improve candidate retention.

●Manage new hires required training (i.e. sexual harrasment, business compliance and ethics, as well as DEI training to name a few.)

Titan Security 04/2017 -01/2022 Recruiter / HR Generalist Chicago, IL

● Developed and Identified strategic procedures improving the new incumbent process,which helped to improve candidate retention by 38%.

● Developed and coordinated the cohesion of multiple departments to produce a refined transition and startup procedure, for a transparent and comprehensive process, catering to client satisfaction.

●Utilizing my previously established relationships with unconventional staffing sources to meet client expectations during the current labor drought.

AllPoint Security 02/2017-04/2017

Recruiter Chicago, IL

●Sourced viable candidates based on the company's needs, and meet client staffing expectations.

●Orchestrated the staffing of a transition with 50 unarmed and 10 armed positions open, with less than 5% retention of the previous staff ( CHA Housing) Resulting in a 13% growth of revenue and business in the company.

●Fostered a higher standard for the Administrative and Human Resource team in business practices, creating a more efficient candidate tracking and hiring process.

Allied Universal Security Services 09/2014- 02/2017

Human Resources Generalist Chicago, IL

●Identified viable candidates, and processed them through the full cycle of a new hire, assisting in the company's ability to meet industry demands.

●Built a rapport with staffing resources. (i.e. Centers for New Horizons, CHA, and Goodwill) consistently meeting staffing needs.

●Produced and Maintained employee files, while ensuring all new and current employees were in compliance with State and Federal standards. Resulting in 100% of the staff being utilizable to fill client hours consistently.



Contact this candidate