Customer Service Call Center
Resume:
Martha Rosales
Professional Customer Service Coordinator
Tampa, FL 33605
adt52e@r.postjobfree.com
Accomplished Customer Service Expert with the capabilities to identify client needs, trouble shoot issues and resolve problems while providing effective solutions to consistently surprise and delight the customer Excellent written and verbal communication skills; confident, articulate, bilingual (English / Spanish) Positive team player with exceptional interpersonal skills; self-motivated, flexible, reliable and dependable Proficient computer skills: Microsoft Office Suite (Word, Excel, Outlook), SAP, and various operating systems Core Competencies Customer Focused Ensures Accountability Resourceful Action Oriented Interpersonal Skills Resilient Drives Results Communicates Effectively / Bilingual Demonstrates Initiative Business Insight Manages Conflict Delivers High Quality Work.
Authorized to work in the US for any employer
Work Experience
Customer ServiceCoordinator,MacDermid
Envio Solutions/formerly - Rock Hill, SC
October 2020 to May 2022
DMP designs and manufactures cost effective industrial Wastewater Treatment Systems that help companies stay in compliance with State Regulations. Key Responsibilities for this roll include:
Answer phones, reply to all customer emails, Provide Quotes for New systems, provide quotes for the spare parts needed to maintain the systems, enter all orders into SAP, create Excel Spare Parts Price Pages for all customers, update pricing as needed, maintain files on every customer including "Blue Prints" for their custom designed Water
Treatment System, responsible for our International Shipments by following Customs Rules and Regulations, provide shipping information to customers,manage and maintain "stock items" in the warehouse, if an item was out of stock, provide information to Purchasing Department so they can replenish stock on any items needed in the warehouse. Run open order reports twice week to make sure all orders are shipped in a timely matter. Provide RMA's on all warranty orders ensure credits were issued to customers as needed. Customer Service Specialist
Otto Environmental Systems - Charlotte, NC
February 2016 to March 2020
– Began employment in this role with the responsibility for the development and maintenance of trusting customer partnerships while delivering superior service throughout the entire customer sales process; performing the role of
Client Liaison between the external customer and the company's internal customers including the Area Sales Managers, Production, Logistics and Accounting departments. Authorizations & Verifications Specialist
BioSpine - Tampa, FL
January 2015 to February 2016
Manage daily schedules for pain management clinics and surgery centers in a fast-paced medical office. Verify insurance, obtain referrals and/or authorization from primary care physician offices and or insurance companies prior to the patient's appointment. Complete verification form defining patient benefits and financial responsibility; upload electronic records.
Provide clinics, surgery centers swell as patients with complete financial responsibility. Respond to a high volume of inbound calls and making outbound calls to insurance companies and physicians Followed up on authorization requests needed for surgeries. Maintain and provide excellent customer service to all patients, insurance companies and physicians. Authorizations & Verifications Coordinator
Physician Partners of America - Tampa, FL
June 2014 to March 2015
Manage daily schedules for various pain management clinics and surgery centers. Verify insurance eligibility, obtain referrals and authorizations from Primary Care Physician office and Insurance company prior to the patient's appointment. Complete verification form defining patient benefits and financial responsibility, including co-payments, insurance, referral and authorization numbers and upload into patient's electronic records. Provide clinics, surgery centers as well as patients with detailed financial responsibility information. Respond to a high-volume amount of phone calls, call insurance companies, provide insurance companies and physicians with medical records upon request, follow up on authorization requests needed for surgeries.
Maintain and provide excellent customer service to all patients, insurance companies and physicians. Operations Manager
Alliance Plastics - Rock Hill, SC
June 2006 to May 2013
Full responsibility for overseeing the company's customer service operations. Hire, trained, evaluated and coached for improved service performances of a team of 8 staff members.
Responsible for managing the human resources support team in effectively driving all HR functions.
Staffing, recruiting, compliance, benefits, safety,OSHA, and employee relations. Product sourcing and purchasing; Involved internetworking our vendors ensuring all raw materials meet our specifications and stocked in a timely manner to fulfill orders. Managed logistics for five warehouses located in Fort Mill,Chicago,Dallas, Las Vegas and Controversialists of Accounts Receivable and Accounts Payable functions. Education
High school diploma
Madonna High School - Chicago, IL
Skills
• Water treatment
• Wastewater
• EDI
• Order fulfillment
• Order entry
• Pain management
• Sales support (2 years)
• Salesforce (1 year)
• Medical Office Experience
• Insurance Verification
• Pricing
• SAP
• Microsoft Outlook
• Microsoft Word
• Customer service
• Word processing
• Communication skills
• Microsoft Excel
• Time management
Languages
• English - Expert
• Spanish - Fluent
Assessments
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Highly Proficient
June 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Work style: Conscientiousness — Expert
March 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Customer service — Proficient
August 2022
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Highly Proficient
June 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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