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Call Center Team Member

Location:
Ellenville, NY
Posted:
December 20, 2022

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Resume:

*** ******** *****

Butler, Pa *****

H: 724-***-****

C: 724-***-****

adt523@r.postjobfree.com

TIMOTHY P CHIOCCHIO

OBJECTIVE

Seeking a challenging and competitive position that allows me to enhance my current skills in conjunction with organizational goals. A self-motivated achiever with the ability to plan, execute and deliver a high quality service.

SKILLS & ABILITIES

Six Sigma Black Belt (Sony) / Lean Sigma (IDL) / Safety Management / 5S Leadership Development / Team Building / Continuous Improvement / Quality Management / CQM / PCI DSS / Root Cause Analysis / Project Management / Production Planning / Scheduling / Warehousing / Fulfillment / Total Productive Maintenance / Cross Functional Teams (Skills Matrix) / Microsoft Office Tools

EXPERIENCE

SENIOR DIRECTOR GLOBAL PERSONALIZATION/CONTINUOUS IMPROVEMENT- DYNAMICS INC

9/2014 – Present

Manage, facilitate and coordinate all Security, Facility, Manufacturing and Personalization personnel and area processes per established PCI policies and procedures for multiple international facilities.

Set up and implement a global network of Personalization and Manufacturing facilities as required by the business needs.

Main contact and coordinator for the variety of audits that are performed at Dynamics, including PCI DSS (Physical Security, Card Personalization), CQM (Quality and Process Control) and Inventory Management.

Executive Team member responsible for reporting to Board on a monthly basis on all KPIs and NBD.

Site Leader for all 5S / Lean Manufacturing initiatives and kaizen events.

Lead daily/weekly internal communication meetings with reporting staff. Host monthly Town Hall (Lessons Learned) meetings with internal departmental peers and staff to improve business education, progress and Q/A.

Customer Service Lead for all NBD (international) and current customers.

LEAN APPLICATIONS MANAGER- SEEGRID

3/2014 – 9/2014

Responsible for evaluating material and manufacturing workflow for various client facilities and providing an improved, safe, cost effective solution through Lean Methodology and flexible AGV technology.

Oversee all projects and employees in Application Engineering. Areas of responsibility included: Provide Industrial Engineering support to Sales Team for client onboarding engagements. Create client facility process maps to direct installation teams, Guide product development through site assessment analysis and leading collaborative client and internal design and engineering feedback meetings.

Mentor direct reports and sales team members on lean methodology techniques related to material flow.

Participate in client kaizen events and other business process improvement activities.

DIRECTOR OF OPERATIONS - IDL WORLDWIDE

12/2009 – 2/2014

Responsible for the successful pricing, production planning, execution and delivery of fast paced, high profile projects within budget by creating an internal or external solution based on capabilities and lead time.

Oversee all projects and employees in Operations. Areas of responsibility included: Master Scheduling, Production Planning, Estimating, Purchasing, Sourcing, Prod Art, Screen and Digital Printing, Finishing, Packaging, Materials Group, Fulfillment, Call Center and Shipping/Logistics / Facility Maintenance and Equipment TPM

Site Leader for implementation and sustainment of all Safety, Quality Assurance, Continuous Improvement and 5S Programs.

Collaborate with Executive Team on NBD strategies, including new equipment capital expenditures, improving internal staffing skills, recruiting new vendors to broaden capacity and capability.

Develop creative manufacturing solutions and ship strategies to ensure customer satisfaction and surpass project margin targets.

Mentor Area Managers and hourly employees by using managing for daily improvement tools, class room training, hosting town hall and individual meetings.

DIRECTOR OF MANUFACTURING – IDL WORLDWIDE

12/2006 – 12/2009

Responsible for increasing profitability on quick turn, high profile projects by improving productivity, providing alternate creative finishing solutions, maintaining high quality standards and meeting client delivery expectations.

Oversee all projects and employees in Manufacturing. Areas of responsibility included: Master Scheduling, Print, Finishing, Packaging, Materials Group, Fulfillment and Shipping

Cross-training of hourly employees to create a highly skilled, flexibly workforce.

Lead all quality root cause analysis investigations, continuous improvement, 5S activities and safety committee.

FINISHING MANAGER – IDL WORLDWIDE

01/2004 – 12/2006

Managed multiple finishing facilities, responsible for safety, quality, productivity and delivery targets.

Capacity planning and scheduling of various finishing equipment, production lines.

Strategic planning/scheduling of raw and finish goods inventory, internal and external delivery.

Responsible for implementation of SOPs, Quality Control Processes, lead on all root cause analysis investigations.

Lead all facilities Safety and Department Meetings.

RESOURCE LEADER – SONY ELECTRONICS

01/2000 – 01/2004

Manager of 24 hour operation, high volume production, overseeing 300-350 employees.

Department Six Sigma Black belt, facilitated all continuous improvement activities in safety, 5S, quality, productivity and space utilization.

Responsible for strategic planning of labor utilization, warehouse management.

Developed Quality Systems and SOPs for internal production and business process control, incoming material inspection.

Interface with Product Designers and Suppliers on packaging and material cost improvements.

Create and maintain internal team development plan for exempts and hourly employees that promoted internal growth, flexibility to meet business demands.

LINE COORDINATOR – SONY ELECTRONICS

01/1995 – 12/1999

Supervise and mentored production and technical staff on team building, safety, quality and productivity targets.

Training of shift team members on all technical repair and manufacturing processes, SOPs, software.

Responsible for assisting internal policy development and deployment.

Lead weekly Kaizen Improvement Team’s to improve safety, quality and increase productivity.

EDUCATION

GATEWAY TECHNICAL INSTITUTE 1990 - 1992

Associate degree in Electronic Technology

CALIFORNIA UNIVERSITY OF PENNSYLVANIA 1987 - 1989

Political Science- 24 Credits

UNITED STATES ARMY (A) 1983-1987

Sergeant (E-5) Assigned to Special Forces Unit

MONESSEN HIGH SCHOOL 1983

Graduate

COMMUNICATION

Received Communication Award for distinguished Communication Skills, Team Building, Collaboration and Customer Satisfaction

LEADERSHIP

Executive Team Member, Corporate Lean Steering Committee, Division Safety, Quality Assurance and Continuous Improvement Leader, Non Commissioned Officer – United States Army (A)

REFERNCES

UPON REQUEST



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