Robyn L. Rowley

**** ******** **** *****, ******, TX 77388

346-***-**** ~ adt50e@r.postjobfree.com

OBJECTIVE

Seeking an opportunity where I will be able to utilize my strong organizational skills and ability to work well with people, which will allow me to grow personally and professionally. I am very dynamic and punctual and able to work both independently and as a collaborative team member. Providing exceptional customer service and problem solving are my strongest characteristics.

SUMMARY OF SKILLS

●MS Office ● Type 70+ WPM/12000+ KPH

●Microsoft PowerPoint ● 10+ Multi Phone Line System

●QuickBooks ● Postal Machine

●CICS Mainframe ● Fax & Copy Machine

EXPERIENCE

9/2022-Present. 7-Eleven, Inc. Houston, TX

STORE ASSOCIATE/CUSTOMER SERVICE REPRESENTATIVE

Provide excellent customer service to customers

Greet customers as they enter and exit the establishment

Process transactions

Stock supplies on shelves and keep inventory neat

Order supplies once a week for the establishment

Keep a neat and clean workplace

Provide and bake cookies and hot deli items daily or twice a week

4/2015-10/2020. Phoenicia Specialty Foods. Houston, TX

BAKERY MANAGER

●Managed & Scheduled 25+ employees of a high energy fast-paced bakery

●Delivered catering orders and special bakery orders

●Served and Bartended at public company events and paid customer events

●Organized communication and job duties among all front of house and back of house employees

●Provided excellent customer service everyday

●Paid attention to every detail of quality and taste of our bakery creations

●Held composure under pressure to keep an overall positive atmosphere at all times

●Placed daily orders of bread, supplies, and ingredients with eight vendors

●Practiced patience and dedication as baking is a well planned process, also baking is uplifting and rewarding

11/2009-6/2012 Cornerstone Mortgage The Woodlands, TX

MORTGAGE SPECIALIST

●Scheduled appointments and meetings for Loan Officer

●Receipt and deliver of new mortgage loans

●Processed mortgage loans for potential clients

●Requested various documents needed in order to process loans

●Kept professional courteous mannerism with clients and various vendors

12/2006-10/2009 CitiMortgage Houston, TX

ADMINISTRATIVE ASSISTANT II

●Answered phone lines and routed as appropriate

●Receipt and deliver of new mortgage loans

●Organized accurate spreadsheets of money collected for new clients application fees

●Printed daily and monthly productivity reports of employees and mortgage loans

6/2002-11/2006 Wells Fargo Home Mortgage Houston, TX

ADMINISTRATIVE ASSISTANT II

●Scheduled appointments and meetings for Operations Manager

●Answered phone lines and routed as appropriate

●Accessed Operations Management System & CICS Mainframe to update mortgage loans

●Receipt and deliver of new mortgage loans

2/2001-5/2002 Texas Department of Transportation Houston, TX

PURCHASING CLERK

●Created new purchase contracts and renewed contracts than were near expiration

●Organized bid opening meetings for new purchase contracts with vendors

●Organized an accurate spreadsheet of all purchase contracts, vendors, bids, and paid invoices

●Paid vendors through their contracts upon receipt of invoice and/or manifests

●Created PowerPoint Presentations for vendors and purchasers on the requirements of the new purchase contract

EDUCATION

4/2021

OSHA CERTIFICATION: 10-hour General Industry Safety & Health Dayton, TX

02/2014 Salvation Army, Sally’s House Houston, TX Microsoft Word Certificate

Budgeting Certificate

01/2001 – 05/2003 North Harris Community College Houston, TX Towards Associate of Applied Science

01/2000 North Harris Community College Houston, TX

GED

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