Customer Service Claims Associate
Resume:
Felesia Hamilton
Claims Associate
Atlanta, GA **331
adt4x2@r.postjobfree.com
An outgoing, energetic, self-disciplined Insurance Agent with very strong work ethics. I have over 10 years of
relevant sales experience which includes the ability to think critically and solve problems. Excellent communication and interpersonal skills coupled with pre-planning and organizational techniques. Strong
customer service skills. Work well in a fast-pace environment. Ability to multi-task, and work well with my
co-workers.
Willing to relocate: Anywhere
Work Experience
Insurance Sales Agent
Insurance Services 3, Inc - Atlanta, GA
March 2014 to Present
• Sell different carriers products to our customers and help them with understanding their policies and plans while meeting their needs.
• Connect and build rapport with new and existing customers to uncover their individual needs while building a book of business.
• Provide outstanding support to all customers.
• Create and execute exceptional marketing campaigns with the company's support to attract new business.
• Meet productivity expectations and the service needs of our customers, while maintaining and balancing a business and personal lifestyle.
Benefits Enrollment Rep
Colonial Life Insurance Co - Tucker, GA
July 2015 to October 2017
• Enrolled individuals and employees into group voluntary benefits through company employers by accepting case assignments.
• Prepare reports for file documentations
• Educating individuals on a variety of voluntary products which includes Short-Term and Long-Term Disability, Hospital Indemnity, Critical Illness, Cancer Policies, Gun Shot Wounds Policies, and all Life Insurance Policies.
• Attend mandatory meetings and trainings
• Follow up with emails and prioritizing my workload.
• Responsible for telephone calls and written correspondence to/from various employers/employees. Insurance Customer Service Rep
HGS. Inc - Alpharetta, GA
July 2016 to January 2017
• Responsible for handling inbound and outbound calls with potential customers to identify needs and sell available Client health insurance solutions.
• Research, document, and attempt to resolve all inquiries during the call.
• Provide quotes, answer questions, cross-sell ancillary products in accordance with established company policy and insurance guidelines.
• Responsible for maintaining services that customers are attempting to cancel through product knowledge and negotiation techniques.
• Handle customer service related issues to meet the needs of the clients and their customers.
• Responsible for meeting individual sales goals.
Education
License in Property & Casualty/ Adjuster's
R.S. Thomas School - Marietta, GA
2015 to March 2015
License in Life & Health Insurance
TestTeachers Course Online - Atlanta, GA
April 2011 to May 2011
License in Business Leadership
Strayer University - Morrow, GA
Skills
Auto Insurance, Customer Service, Health Insurance, Life Insurance (6 years) Certifications/Licenses
Property & Casualty
A valid P&C License
Contact this candidate