Delivery Driver Customer Service
Resume:
Michael Cheers
Ambitious, Family Oriented, Determined, Self Motivated
St. Louis, MO 63109
****************@*****.***
My goal is to be the best son, father, husband, grandson, nephew, employee and man I can be. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Home Delivery Technician
Sleep Number - St. Louis, MO
August 2021 to Present
As a Home Delivery Driver with Sleep Number, I strive to deliver a “wow" experience to each and every customer. As a Home Delivery Driver not only deliver this exceptional product, we also provide our customers with quality service that includes assembly and demonstration of the Sleep Number Bed and other Sleep Number products. Additionally, as Field Services Technicians I visit existing customers to provide warranty services and conduct trouble shooting. We take pride in our products and are passionate about how it improves our customers’ lives.
Responsibilities
• Conducts service visits in customer's homes delivering, relocating, assembling and repairing products to specifications with an expectation to personify Sleep Number’s customer experience standards
• Presents the bed/system in a manner that validates the sale by the customer, establishing confidence in the product’s features and benefits
• Operates a company and/or leased vehicle, meeting safety and DOT standards
• Work on a team with a co-worker to ensure that all work is conducted in an efficient, quality and professional manner
• Communicates effectively with customers, co-workers and supervisors;
• Complies with all safety rules, regulations and training; maintains safe working conditions
• Performs other job-related duties as required by business needs Route Sales Representative (RSR) (Fill-In)(Float)
Quest Diagnostics - Saint Louis County, MO
October 2020 to March 2022
Route Service Representatives (RSR) perform day-to-day route operations by serving client needs with regard to properly tracking, sorting, storing, and transporting patient specimens. The RSR safely operates company vehicle to pick up and deliver specimens and provide service to internal and external customers. Route Delivery Driver
Sunfarm Foodservice - St. Louis, MO
September 2017 to October 2020
To operate a company provided, light delivery/panel truck or similar vehicle, and deliver products to customers in the metro area in a professional, courteous, friendly and respectful manner, while meeting the needs of our customers.
Responsibilities/Duties:
• Deliver products in a timely, professional, accurate and safe manner.
• Operate company provided cell phone, to read directions, communicate with co-workers and customers, and maintain proper Invoicing for all customers.
• Ensure vehicle is kept clean and maintained and any problems reported to your Supervisor. Assistant Store Manager/CSR Certified Trainer
Circle K - St. Louis, MO
January 2018 to June 2020
My functions as the assistant store manager was to support my store manager with daily operations of the store. My role is to supervise employees, work with customers and help carry out the directives of my manager and owner. Also ensure that store personnel provides exceptional customer service.
• Responsibilities/Duties:
• Overall care of staff and their well being
• Presentation of store and advertising displays
• Recruiting, performance management, and workplace scheduling
• Product management, including ordering, receiving, price changes, handling damaged products, and returns
• Team Development, facilitating staff learning training, and development
• Problem solving, handling unusual circumstances
• To understand the customer service principles
• To handle problems and questions to customers
• Include hiring and training sales associates
• Basic Computer applications in stores management and materials control Non-Emergency Medical Transportation Driver
DS Medical Transportation - St. Louis, MO
July 2016 to August 2017
As a non-emergency transportation driver is required to know how to operate the wheelchair lift. The lift is designed to work on a hydraulic system to safely put a patient in the vehicle. It also has seat belts to secure the patient during the process of raising them. They are also expected to help patients to come down by use of the same lift when they reach the destination. If the patient needs to be assisted to get in their house, or other destination, they are supposed to do so. Some patients who are unable to move on their own need help getting into their final destination, whether it is the doctor’s office, or their home.
• Responsibilities/Duties:
• Show up to work in a timely manner
• Take work orders from supervisor for client trip
• Drive clients to their destinations on time
• Assist clients as they get into and out of the vehicle
• Report back to the supervisor when clients have been dropped off at their destination
• Report traffic delays en route back to supervisor
• Report any incidents or accidents to the supervisor
• Operate wheelchair lifts as needed
• Adhere to company policies and protocol
• Know how to keep a level head in a busy environment
• Must be passionate about helping people
• Great communication skills
• A good working knowledge of the metro St Louis area
• First Aid/CPR certification a plus but not required (we will train and certify you if needed) Assistant Store Manager
Fortel's Pizza Den - St. Louis, MO
October 2010 to May 2016
Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards. Conduct performance appraisals, take disciplinary action, motivate and train employees. Also do scheduling for employees, handle escalated customer complaints, and order certain products in the restaurant.
• Responsibilities/Duties:
• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Assist other staff members to complete opening, closing and prep lists.
• Actively manage other staff members by working hands on in making food, servicing customers and overseeing the coordination of deliveries.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Make employment and termination decisions consistent with General Manager guidelines for approval or review and with their prior consent.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop your staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
Housekeeper/Laundry
Drury Inn - Valley Park, MO
August 2005 to October 2010
As a housekeeper I would handle light cleaning needed for the upkeep of the hotel as well as well as the offices. Typically I would replace bedding, clean rooms, halls and bathrooms, vacuum, sweep, mop, replace toiletries, make beds and do laundry.
• Responsibilities/Duties:
• Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Ensuring all rooms are cared for and inspected according to standards
• Protecting equipment and making sure there are no inadequacies
• Ability to work with little supervision and maintain a high level of performance
• Customer-oriented and friendly
• Prioritization and time management skills
• Working quickly without compromising quality
• Deal with reasonable complaints/requests with professionalism and patience
• Check stocking levels of all consumables and replace when appropriate Education
High school or equivalent in Basic Studies
Normandy High School - St. Louis, MO
September 2001 to June 2005
Skills
• Employee Evaluation (10+ years)
• Guest Relations Experience (10+ years)
• Guest Services (10+ years)
• Store Management Experience (10+ years)
• Performance Management (10+ years)
• Product Management (10+ years)
• Merchandising (10+ years)
• Retail Management (10+ years)
• Management (10+ years)
• Driving (10+ years)
• Box truck (3 years)
• Customer service (10+ years)
• Delivery Driver Experience (3 years)
• Pricing
• Route Driving
• Sales Management
• Profit & Loss
• Product Development
• Loss Prevention
• Inventory Control
• Commercial driving
• Operations Management
• Strategic Planning
• Budgeting
• Freight Experience
• Retail Sales
• Warehouse experience
• Heavy lifting
• Van driver
• Courier
• Communication skills
• Load & unload
• Pallet jack
Certifications and Licenses
Culinary Arts Certifications
September 2005 to Present
Missouri State Class E Chauffeurs License
November 2017 to August 2024
State Of Missouri Class E Chauffeurs License
No Restrictions
CPR Certification
State Of Missouri CDL Class B Permit
May 2022 to May 2023
State Of Missouri Class B Permit
No Restrictions
Driver's License
Non-CDL Class C
Assessments
Reliability — Highly Proficient
December 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
December 2019
Responding to customer situations with sensitivity Full results: Proficient
Delivery Driver — Proficient
April 2019
Interpreting instructions, reading maps, and solving problems. Full results: Proficient
Workplace Safety — Proficient
April 2019
Following best practices to avoid accidents and injuries. Full results: Proficient
Delivery driver — Familiar
September 2020
Interpreting instructions or signs and solving problems Full results: Familiar
Delivery driver fit — Familiar
June 2021
Measures the traits that are important for successful delivery drivers Full results: Familiar
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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