Front Desk Customer Service

SKILLS

WORK HISTORY

SALEN MOM

BROOKLYN, NEW YORK 11220

***- ***-**** ********@*****.*** WWW: ONLINE

Enthusiastic restaurant professional with expertise in mixology, beer, liquor and wine along with a solid background in team leadership and business decision making. 10 Years in the field with a strong desire to drive business success. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory shipment processing. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.

Client-focused Front Desk Agent with outstanding ability to multi-task and provide specialized care. Detail-oriented worker with knowledge of bookkeeping and daily auditing. Success and providing excellent care in high-stress situations. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Office staff leadership

WorldPac expertise

Cash deposit preparation

Invoicing and billing

Front office management

Inventory systems

Professional networking

Inventory purchasing

E-Zpass Conduent

Customer Sevice CSR // Staten Island, NY // April 2022 to Current Processed customer adjustments to maintain financial accounts. Updated account information to maintain customer records. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Educated customers about billing, payment processing and support policies and procedures.

Handled 200 calls per day to address customer inquiries and concerns. Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Audi Front Desk

Front Desk Receptionist/Secretary // Brooklyn, N.Y. // November 2018 to February 2020 Kept accounts in balance and ran daily reports to verify totals. Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Updated customer accounts with add-on room charges, minibar use and room service bills.

Monitored office supplies by checking inventory and placing orders Maintained transaction security by verifying payment cards against identification. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Confirmed relevant guest information and payment methods to prevent fraud. Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

Protected guest valuables with main safe or in individual boxes to maximize security. Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Transcribed phone messages and relayed to appropriate personnel Answered multi-line phone system to respond to inquiries and transfer 20 to 30 calls to correct departments and personnel.

GNC

Sales // 305 6th Ave., New York, N.Y. 10014 // January 2014 to September 2018 Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions

Coached team members on security risks and loss prevention to aid in mitigating store theft

Trained team members in mastering sales techniques to consistently exceed objectives

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items

Helped average of 30 customers per day by responding to inquiries and locating products

GNC

Sales // 247 3rd Ave. New York, N.Y. 10011 // January 2014 to September 2018 Prepared merchandise for sales floor by pricing or tagging Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions

Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals Helped average of 20 customers per day by responding to inquiries and locating products

Starlite Lounge

Bartender // 1213 McDonald Ave. Brooklyn, N.Y. 10014 // January 2011 to January 2013 Organized bar inventory and storage procedures to keep stock Managed accurate register and produced daily sales reports backing up inventory usage numbers

Advertised, marketed and recommended drink options to guests to increase guest satisfaction

Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins

Balanced daily registers and generated sales reports to support financial and administrative objectives

Promoted products to customers to enhance bill totals with high-profit items Maintained tight financial controls with highly accurate daily registers Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships

Processed $500.00 in daily revenue on average day with totals as high as $1000.00 during special events and promotions

Jaguars3

Head Bartender // 225 47th St. Brooklyn, N.Y. 11220 // January 2015 to January 2016 Maintained secure cash drawers, promptly resolving discrepancies for accuracy Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers

Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards Delivered drink service at busy restaurant and served over 50 guests nightly Created signature cocktails to complement seasonal menu changes and drive bar revenue

H&M

Retail Sales // New York, N.Y. // January 2008 to January 2010 Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs Processed payments and maintained accurate drawers to meet financial targets Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items

Maintained current store, product and promotional knowledge to drive consistent sales Initiated friendly conversation with each customer to determine level of assistance required

Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment

Assisted customers by checking POS system to find merchandise at other locations, arranging for shipments and delivery

Drove substantial sales with more than $1000.00 in weekly revenue through suggestive selling and by promoting add-on purchases

EDUCATION

CERTIFICATIONS

REFERENCES

Forgetaboutit Lounge

Head Bartender // 885 4th Ave., Brooklyn, N.Y. 11232 // January 2005 to January 2007 Trained multiple new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations

Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits

Maintained tight financial controls with highly accurate daily registers Delivered drink service at busy restaurant and served over 20 guests nightly Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and garnishes

High School Diploma

Fort Hamilton High School // Brooklyn, NY // 2000

OSHA

References Available Upon Request

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