Computer Consultant Customer Service

Dan C. McCulley

Coral Gables, FL 786-***-**** ***@********.*** or ***.********@**********.***

OPERATIONAL LEADERSHIP

Specialized in: Retail Management, Team Leadership, Merchandising, and Hospitality

Dynamic and creative leader with extensive experience in retail grocery operations, performance management, and team leadership. A proven record of success in overseeing operations and personnel to carry out objectives aligned with company goals. Expertise in conceptualizing and implementing innovative solutions that increase consistency and streamline operations. Fosters diversity, team cohesiveness, and a productive work environment. History of success ensuring clear communication and customer satisfaction.

Human Resources Sales & Marketing Team Management Hospitality & Customer Service Graphic/Facility Design

Retail Operations Musician & Art Enthusiast Training & Development Business Acumen Merchandising & Inventory

Professional Experience

Whole Foods Market Store Leadership Team Miami, Fl Metro Market (2019-2021) & Seattle Metro Market (2021-Present) 2019-Present

Directed daily store operations and established a positive working environment for staff and customers.

Drove customer service, sales, and brand loyalty initiatives, securing optimum store performance.

Led and developed a high-performing team that is dedicated to achieving results and supporting company strategies, delegating tasks, and ensuring compliance, with all applicable laws and regulations, and Whole Foods Market Global/Regional expectations

ASTL position supporting three Diamond Stores, DLD, CGB (Florida Region) & INT (Pacific Northwest Region)

The Fresh Market – Store Manager Miami, FL 2010 - 2019

Directed daily store operations and established a positive working environment for staff and customers.

Drove customer service, sales, and brand loyalty initiatives, securing optimum store performance.

Led and developed a high-performing team that is dedicated to achieving results and supporting company strategies, delegating tasks, and ensuring compliance with all applicable laws and regulations.

Increased store sales, profitability, and image through proper merchandising, protection of store assets, and delivering a superior customer experience.

Served as a role model for employees, treating people with respect and dignity in a safe and inclusive environment.

Engaged in physical tasks and operations of the store, working alongside staff members, and completed required managerial duties.

Oversee store financials, Food Safety, & Occupational Safety Programs, utilizing reports and metrics to make sound business decisions.

Whole Foods Market – Produce TM Coral Gables, FL 2008 - 2010

Collaborated with colleagues and management on day-to-day operations, achieving daily goals and prioritizing multiple responsibilities, by multitasking and prioritizing tasks.

Assisted customers by fielding questions, providing additional product information, and resolving issues.

Provided training for new hires and on-going coaching, as to company best practices and procedures.

Analyzed and monitored inventory trends, keeping shelves well-stocked and ordering/liquidating merchandise.

Maintained a clean store in compliance with store policies as well as state and local regulations.

MCD, LLC – Operations Manager/Owner Miami Beach, FL 2003 - 2008

Operated consulting firm focused on management, design, and technology procedures for small businesses in hospitality, retail, and educational industries.

Secured referrals and repeat business by ensuring complete and total satisfaction with services.

Additional experience as General Manager/Computer Consultant/Music Producer/ & Director of Computer Science at Alexander Montessori School.

Education & Professional Development

Master of Arts, Management Organizational Leadership – American Public University

Bachelor of Arts, Liberal Arts Computer Science/Music – Florida International University

AMS, Early Childhood Education Diploma – Montessori Teacher Training Institute

TESOL Diploma – International TESOL Teacher Training Institute

Music Education – Virginia Commonwealth University

Certified Food Safety Manager – National Registry of Food Safety Professionals (Expires 2023)

Personal Interests

Music composition/application for piano, guitar, and percussion.

World traveler (Have explored Six Continents-one to go) & a student of Pilates

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