Data Entry Customer Service

Eichele Cain Professional Resume

****A Republic Ct Cell Phone: 703-***-****

Aberdeen Proving Ground, MD 21005 adt4tt@r.postjobfree.com

Employment

**/** ** **/** – Continuing Legal Education (CLE) Assistant – American Intellectual Property Law Association (AIPLA) Arlington, VA

Full-time (40+ hrs/weekly)

Proactively researched each state requirements and regulations for CLE on a regular basis and maintain each states’ requirements in electronic format to be used as a regular reference

Served as the primary contact for submitting webinar applications, attendance information to the perspective state as dictated by their respective regulations and answer annual meeting attendee and state questions as required

Organized and maintained the records for each online program, including CLE approval information, Certificates of Attendance, attendance records, materials and other items deemed necessary for compliance with various states and as determined by the Online CLE Coordinator

01/14 to 09/14 - Supply Chain Sourcing Analyst - Gate Gourmet Americas Reston, VA

Full-time (40+ hrs/weekly)

Responsible for locating and procuring food items used in Unit stations for Menu presentations as well as for daily operations Remove bad products that are discovered during the production process

Evaluating information gathered from multiple sources, reconciling conflicts, and distinguishing user requests from underlying true needs

Maintained costs of new products and help with the preparation of estimates for all costing goals to provide culinary consistency across all stations

Participated in bid process by ensuring participation of preferred/various vendors

Coordinated with materials manager and ensure product availability at all times for all stations

Assisted in cleaning up generic items in SAP's Bill of Materials (BOM) to ensure that the kitchens would know the exact product to use

Provided excellent customer service and courtesy while displaying a professional attitude at all times

05/12 to 01/14 – Data Analyst – Gate Gourmet Americas Reston, VA

Full-time (40+hrs/weekly)

Responsible for reviewing and analyzing mass amounts of data and inputting data into SAP using SD/PP module

Creates monthly variants for Units to review production floor specifications for each cycle

Performs continuous audits to ensure standard, consistent and quality master data in SAP along with the Unit and Menu Administration input

Participate in monthly menu scrub session with Pricing and Menu Administration team to ensure proper materials are sourced and data is accurate

Responsible for monitoring and tracking JIRA application and Salesforce and SharePoint resolving all issues related to LATAM data within deadline

08/11 to 12/11 - Branch Billing/Payroll Clerk – Maxim Healthcare Services Inc. Falls Church, VA

Full-time (40+hrs/weekly)

Collected, proofread, and processed flow sheets for external employees working private homecare service cases for a paycheck to be issued

Ensured that client hours are being billed to the correct funding source by running audit reports and using data analysis skills (i.e Medicaid, Aetna, BCBS)

Responsible for keeping track of labor hours allocated for a job and adjusting man hours when necessary

Handled all Direct Deposit requests, payroll adjustments, check request processes

Responsible for consolidating weekly activity reports from 6 different branches and making sure the final reports and charts are loaded into an electronic database called Redmine

Contact external employees to come into the office to make corrections as needed on flow sheets to prevent/remove from billing hold

Helped in making office compliant with HQM metrics to receive a quarterly bonus

01/07 to 06/11 - Sales Support Coordinator – MXenergy, Inc Annapolis Junction, MD

Full-time(40+hrs/weekly)

Trained incoming personnel in TX market on inputting, correcting and submitting enrollment requests using ERCOT and ISTA

Received and made incoming/outgoing calls from customer regarding gas and electricity agreements

Coached my team as well as other CCRs (Customer Care Reps), in finding information for Veterans, Active Soldiers, Retirees, and their families

Detect/research/correct errors concerning customer rates and terms of their contract

Process and resolve various account queries such as enrollment failures and cancellation request failures

Assist other associates in learning how to detect possible errors in an account to eliminate unnecessary error reports

Participated in a special project designed to assist in researching, testing, and improving an existing system used for identifying customer accounts

08/05 to 09/06 – Visitor Support Manager– Cirrus Technology Fort Belvoir VA

Full-time (40+hrs/weekly)

Managed registration office’s physical security program

Received, reviewed, processed, and approved numerous requests for long term passes daily

Selected to maintain security protocols for multiple passwords and COPS system passwords for the entire shift and was responsible for updating and changing as needed

Screened hundreds of government employees, foreign and local visitors, and contractor personnel daily with diplomacy to determine the status of an individual and reason for location and visit

Demonstrated knowledge and skill in operating computerized data systems to prepare correspondence, input, updated, and retrieved data

Interpreted regulations and SOPs relating to installation access control, vehicle registration, and security identification badge procedures with related recordkeeping procedures

Responsible for enforcing document collections to ensure that obsolete documents were destroyed properly

Briefed/debriefed personnel for in/out processing, and provided training to new employees upon arrival and departure

02/04 to 03/07 - Pharmacy Technician/Cashier – Publix Supermarket Morrow, GA

Full-time(40+hrs/weekly)

Responsible for processing prescriptions on the PDX system for review and advised pharmacist of significant issues and or discrepancies

Ordered medications, and assisted in inventory, stock control, and accounting for pharmaceuticals.

Processed payments submitted by patients as well as insurance inquiries

Performed administrative support duties such as registering new patients, purging necessary data cards, and maintaining patient records

Provided exceptional customer care by fielding questions and concerns the patients may have had

04/98 to 04/02 - Administrative Specialist/Postal Directory Clerk – US Army Fort Hood, TX

Full-time (40+hrs/weekly)

Selected to support Executive Management personnel with screening incoming calls and visitors, and maintaining his itinerary/calendar

Maintained supervisor's calendar, composed memos and daily reports as needed

Received and reviewed all incoming mail, and other correspondence for spelling, formatting and grammar

Created and maintained tracking system for all correspondence that enhanced speed, accuracy, and accountability for all actions

Trained and certified newly assigned personnel in administrative and postal procedures

Assisted with inquiries about missing, delayed or stolen mail and initiated proper documentation for further investigation

Led a team of 10 personnel in all aspects of the postal system

Established a tracking system of incoming and outgoing personnel in Bosnia which lead to being promoted as the Post Directory Clerk

Education

2016 – 2017 Associate of Science Barton Community College, Fort Riley, KS

Technical/Computer Skills

Microsoft Office Suite

Data Entry Typing Speed of 45 WPM

Excellent Oral Communication Adobe Acrobat

Fax/Copier/ Scanning Services

Additional Information

With over 20+ years of customer service in various fields during and post military service, my professional skill set can be incorporated into any organization seamlessly. A Dedicated professional with extensive administrative background, and skilled in data collection. Possesses strong organizational skills with emphasis on attention to detail. Solid communication and problem-solving abilities combined with excellent customer service and interpersonal skills. Works well either as an independent contributor or in a team environment.

4 years of dedication to the Military (US Army)

Strong leadership skills, successful team building capabilities

Excellent technical, communication, presentation, and customer service skills

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