Kenneth Robinson

Experienced Customer Service office professional

Forney, TX 75126

adt4r5@r.postjobfree.com

+1-469-***-****

Over 20 Years of Experience in Plumbing Sales, HVAC Warranty Manager, Inventory control, Warehouse Operations, and Manufacturing.

Willing to relocate to: Houston, TX - -

Authorized to work in the US for any employer

Work Experience

Warranty Manager

First Company - Dallas, TX

January 2015 to Present

Warranty Manager in charge of creating Rma,s and issuing credits. Entering Customer Equipment Registrations. Customer Service by phone/ emails. Computer knowledge. CSI Infor knowledge and trained. Monthly / Yearly reports. Work closely with Engineering and Technical Department and finance Department. Qualified office equipment operator.

Department Manager

Walmart - Rowlett, TX

June 2013 to Present

Responsibilities

Pick/ pack/ order/ pull/ fill/ operate forklift/ stackers/ pallet jacks/ use of warehouse carts/ safety / use of office equipment including computer and RF machines. Receiving and shipping Vendor interaction and team work. House cleaning etc... Accomplishments

I started in June 2013 and by October I was promoted to department manager. I refreshed my whole department in 2 weeks with the help of my associates which led to a significant increase in sales for the company.

Skills Used

Leadership / inventory control/ safety/ team work. Warehouse Worker/Forklift Driver

Caterpillar - Victoria, TX

March 2012 to June 2013

Responsibilities

Operate warehouse equipment ie. Forklifts / pallet jacks/ computers, RF guns/ office equipment, power tools, Inventory control/ safety / team work/ picking and packing. Accomplishments

We as a team helped setup the new warehouse and started new procedures for the new Caterpillar manufacturing facility.

Skills Used

Knowledge / can do attitude / leadership skills/ teamwork / office skills/ inventory control. Counter Sales Manager

Ferguson Enterprises - Victoria, TX

March 2004 to March 2012

Responsibilities

Sales/ telephone / customer service/ picking and packing/ ordering / computer systems / inventory. Control / cycle counts/ vendor contact/ shipping and receiving/ load trucks/ safety/ team work. Accomplishments

While I was employed at Ferguson, one of my greatest accomplishments was implementing the warehouse to an inventory zone system using bar code scanners which increased overall productivity, decreasing time for picking and pulling orders . As Counter Manager, I took my branch from a top 50 counter sales branch to a top 10 counter sales branch in just 3 years. Skills Used

Leadership / inventory control / team work/ sales/ customer service / safety/ product knowledge. Education

Diploma

Victoria High School - Victoria, TX

1980 to 1984

Skills

• Plumbing Sales, Customer Service, Inventory Management, Wintegrate Computer System, Microsoft Office Programs, Forklift Operation, Material Handling

• Inventory control

• Shipping & receiving

• Management

• Warehouse distribution

• Supervising experience

• Order picking

• Manufacturing

Military Service

Branch: U.S. Army

Service Country: United States

Rank: Sargent E-5

December 1984 to June 1991

Multichannel Communication Equipment Supervisor/Operator. Commendations:

Numerous Army achievement medals. Good conduct, Honorable Discharge, Secret Security Clearence. Additional Information

Served in US Army for 7 years. Honorable Discharge with numerous awards. Secret Security Clearence.

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