Work History

AbbVie, Mettawa, IL October **** - Present

Administrative Assistant III, Contractor Mindlance

Administrative support for the Senior Director of Patient Engagement (PE) and leadership team with calendar management, travel, expenses, meeting and event planning. Own and monitor the PE Communications mailbox, SharePoint and Teams administrator maintaining files, SOPs and communications, onboarding new hires and contractors, take minutes for Senior Leadership meetings and consultant meetings to ensure priorities are handled and business needs are met timely.

Alight Solutions, Lincolnshire, IL February 2005 - June 2020

Project Coordinator 2015 - 2020 As project coordinator in Cloud Deployment Solutions (CDS) I managed new hire onboarding and was point of contact from offer acceptance through their first months at Alight, I worked with each hire, hiring managers, HR, recruiting and IT, set up profiles, created onboarding guides and training schedules and coordinated travel for Workday certification training. I was SharePoint administrator and created and updated SOPs and training material. I worked with leadership on forecasting and budgeting and collaborated with recruiting during annual campus career fairs planning from interviews to hire for five offices. I was track champion for an Early Career program, helping coach campus hires through an accelerated training program providing development, networking, and mentorship opportunities.

Executive Assistant 2008 - 2015 I supported the President of CDS, VPs and Executive Leadership with calendar management, email correspondence, office communications, announcements, travel, expenses, team meetings, Town Halls, client meetings, events, internal and external documents, RFPs and presentations, forecasting and expense metrics. I was a SharePoint administrator and back up for managers and other assistants.

Administrative Assistant 2005 - 2008 I supported recruitment outsourcing and shared services managers, leaders and operations, prepared Excel metrics, org charts, distribution lists, reference databases, managed requisitions, billing allocations, approvals, payments, and expenses. I managed monthly forecasting and scorecards including expenses, headcount reports and business results. I managed and assisted with meeting planning and various needs and was back up as needed.

Kemper Insurance Companies, Lake Zurich, IL January 2000 – September 2004

Litigation Systems Operations Business Analyst

I supported 35 litigation offices nationwide, including the VP of Litigation, three regional managers and the managing attorney and supervisor in each office. I administered and led software training for attorneys and planned and facilitated off-site events for office managers and supervisors. I was system administrator for their case management system and worked with IT and vendors to detect and correct system problems. I administered new product software testing prior to implementation and provided individual and group training. I reviewed office budgets annually and made recommendations to reduce costs for each office. I worked with architects, real estate, property managers and vendors to assure smooth moves, consolidations, and office closings.

During Kemper’s demise, I managed from planning through the closing of over 30 litigation offices in one year. I partnered with companies who took over the business, employees, and real estate, ensuring a smooth transition of data, hardware, and employees. I was on site for most closings and negotiated the sale of real estate assets and innovated ways to reduce or eliminate office-closing expenses.

Allstate Life Insurance Company, Vernon Hills, IL April 1996 – January 2000

Training and Implementation Analyst 1998 - 2000 I trained employees on various software and processes and helped write SOPs and create job aids. I was responsible for new business data collection training and new product training. I provided end-user support for system software and SOP training.

Administrative Assistant 1996 - 1998 I supported the director of compliance and 13 marketing managers, prepared client correspondence, reports, presentations, meeting scheduling, minutes, organized luncheons, travel arrangements and other various responsibilities.

Stark and Company Realtors, Lake Zurich, IL February 1990 – December 2001

REALTOR

I sold residential real estate educating and assisting clients through selling, buying and closing on their homes. I helped clients determine what they could comfortably afford and what best fit their needs. Within my first year, I became a top selling agent and continued my top-agent status receiving numerous monthly and annual sales awards. I developed excellent customer service, business and follow-up skills. I worked with home inspectors, loan officers and attorneys to make sure all needs were met for a smooth closing. I attended many seminars and workshops to build my sales and customer skills.

Echo Incorporated, Lake Zurich, IL May 1988 – February 1990

Customer Service, Purchasing Assistant, Administrative Assistant

I provided administrative support for the material control manager. My primary responsibility was servicing one of their largest accounts, John Deere, ensuring their orders were completed timely and accurately. I administered service contracts on office equipment, supplies and building maintenance.

Skills

Microsoft Suites, 365, Word, PowerPoint, Excel, Outlook, Teams, SharePoint, Adobe, SnagIt, WebEx, Zoom, PeopleSoft, Lotus Notes, Survey Monkey, database administration, basic knowledge of Visio, MS Project, Workday and ClickUp. I have a dedicated work ethic, strong troubleshooting, organizational, grammar and communication skills. I enjoy working with others, thrive in a fast-paced environment, and am comfortable prioritizing my work daily to ensure all business needs are met timely. I enjoy helping others by sharing my knowledge and providing training and taking on new assignments.

Education

Lake Zurich High School, College of Lake County, and Harper College

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