DARREN HYDE

** ***** *****, *****, *** JERSEY, 609-***-****, adt4ph@r.postjobfree.com

Systems Administrator\Remote Helpdesk/Desktop Support

Networking • Hardware Support

Skilled in computer hardware. Strong Helpdesk technical, troubleshooting skills, and process management skills.

Computer Skills and Knowledge includes:

Windows 95/98/2000

LAN/TCP/IP

Lotus Notes 6.5 and 8

Windows XP/7/8/10

Citrix Meta-Frame

McAfee EPO

2000/03/08 Server

Active Directory

ITIL V3 Certification

Experience supporting Blackberry, Droid and iPhone devices connected to Exchange Android Tablets

Server.

Norton Antivirus

DNS, DHCP, WINS

HIPAA Compliance training

Strong understanding of PC and Server hardware system components.

IMac/MacBook

Clearance

Remedy

Marimba Tuner

Safe Boot

Wise Package Studio

Exchange 03/07/10

Altiris ND/DS

Citrix XenApp

Experience

06/2013 to Present Radiology Affiliates Imaging Hamilton, New Jersey

Applications Helpdesk Support (Nights)

Applications Support, Server & network device configuration support

Troubleshooting and remedy connectivity issues in a WAN environment. Coordinate and work seamlessly with hospital

Staff to identify and resolve cross facility Blackberry, Droid and iPhone issues. Perform remedial actions to correct problems.

This role escalates and Refers major hardware problems to appropriate service. Personnel when necessary. Coordinate

and work in parallel with external support personnel to deliver timely and accurate system repairs. Check that device

is in correct location (unit, Rack, and row) Check to ensure all power cords are secure and clipped into place.

Conduct analysis to identify opportunities to prevent reoccurrences. Ensure that all studies that are expected to arrive

into the system are received in a reasonable amount of time.

Ensure Studies are read in a timely manner. Prioritize cases as necessary to meet our external

Customer expectations. Communicate critical findings to referring physician immediately and document the

interaction. Install, configure, and Support all software that is part of the RAI standard operating environment.

01/2016 – 01/2016 SmartSource @ Insight

Sr. Support Technician (Mornings)

2 Week contract located in Lawrenceville NJ.

Provide 1 Onsite Resident to perform the following repetitive tasks in order to build and ship 100 systems over the course of

approximately 2 weeks: Unbox machine, Label machine, Boot from SCCM Key and obtain MAC address, Enter machine into

SCCM, Wait for build to complete, Copy pre-stage data, Set static IP address for target site (from predefined spreadsheet), Re-

box and ship

10/1/2009 06/2013

Actionet @ FAA

West Trenton, New Jersey

Systems Administrator\ Lead Helpdesk Support Technicians

Provides operational and technical support to computer users with a primary focus on installing and configuring personal computers, printers and peripheral equipment, assisting with capacity planning for computers and networks, providing support. Installation, Installed configured Citrix servers, removal of mounting rails, mounting brackets inside hardware racks. Installation, removal of cable management attachments. Installation. Removal of Ethernet, fiber, and power and any other valid cables and label them with client assigned numbers on each end near the termination points.

Perform systematic data removal on devices being refreshed or decommissioned per client standard procedures using client provided disk wiping tools to clients both onsite and though remote access tools

Extreme travel 75 to 80% of the time to a number of FAA locations on the east coast, NY, NJ, PA, DE, DC and VA to troubleshoot issues, Installs, configures, and maintains necessary hardware & software for desktops and network equipment. Desktop Support & maintenance for Windows PCs utilizing MS Office (XP & Win 7, Office 2007 and up) Windows servers and Active Directory GPO, permission Users groups; Citrix XenApp, Windows log scripting Manage printers & software including but not limited to, desktop ant-virus, anti-spyware, VPN, & software updates Install and update software Including: Rack layout, server installation, cabling, connectivity. Troubleshoot network and desktop performance issues. Assist incoming helpdesk requests through our internal ticket tracker. Switches, Cable drops, hubs and routers. Rack Servers, Laptops and workstations. Including set-up software installation, configuration, and migration of user data, added Computers to FAA domain. Mitigated problems regarding security, spam, spyware, and virus problems help avoid loss of productivity and data due to operating system and application vulnerabilities, internet-generated threats. Performing server configurations, Performing firmware, drivers and software upgrades Assist with on-site troubleshooting on devices that are down or not accessible by the client. Perform quality hardware checks for all equipment installation, including but not limited to: Check that cable labels are correct and plugged into assigned network ports on predetermined network switch. Check cable runs are neat and secure.

1/1/2009 TO 10/1/2009

Cooper Power Systems

Waukesha, Wisconsin

Consultant\Remote Helpdesk Engineer

Provided remote connections to a number of Cooper industries locations across the USA, and around the world, to troubleshoot network and desktop performance issues... Travels to Cooper's East coast location in three States NJ, NY, and PA to do on-site replacements, additional hardware and software services including • Perform various hardware modifications and replacements, including but not limited to, NIC cards, RAM memory, hard disk drives, cooling fans.

Package defective parts and provide to client per standard practice. Citrix XenApp, Active Directory GPO, permission Users groups; Manage printers & peripherals set-up, software installation, configuration, and migration of user data to new workstations; Including, Rack layout, server installation, cabling, connectivity Testing and deployment of desktop and network software applications and patches. This includes defining systems and end-user requirements, Formulating work plans for successful rollouts, and executing these work plans. Also responsible for IPhone and Tablets, documenting support requirements and training the Technical Support team members. Mentor to first-level Desktop Engineers and ensure that the team is providing expert and creative software deployment solutions and troubleshooting techniques. At the direction of management, defining job scopes, and working with end-users in the implementation and deployment of assigned projects Provided current software, vendor and license information, and download links to faculty, staff, for installation of various software titles. Software titles are accessible based upon AD permission, the software license requirements and company agreements. Use Citrix XenApp to centralizes and manage applications to Company users; Optimized for each user device, on the network works hard to increase security awareness and mitigate problems regarding security, spam, spyware, and virus problems help avoid loss of productivity and data due to operating system and application vulnerabilities, internet- generated threats, unwanted programs, and other annoyances. Provided hardware and software repair services to faculty, staff, also provides assistance with warrantee service, hardware, software and operating system problems

12/1/2007 TO 1/1/2009

Tushaus CS@ Medical College of WI

Milwaukee, Wisconsin

Consultant/Server Admin/Desktop Support

Provided support to network operations to maintain PC and MAC workstation environment. Provided backup support for the Service Desk and Network operations, SharePoint Outage, Editing and How-to Posting, CRM Tracking Software, Install, configure, upgrade and troubleshoot HP and Dell and IBM Server, desktop/laptop hardware/software for both local and remote users. Deployed and upgraded company authorized applications including desktop OS upgrades, patches and maintaining virus protection software as well as making sure all systems is complaint with virus & desktop software. Acted as part of a team maintaining a TCP/IP network with approximately 5000 end users in multiple locations performing a variety of functions Resolved Service Desk tickets as assigned by updating and closing tickets for desktop Perform routine hardware maintenance, Administered Microsoft Active Directory network including permissions and group memberships. Use XenApp to centralizes and IPhones manage applications to company users. Optimized for each user device, on the network Administered Exchange Server and various Windows Servers, PC's, printers, perform various hardware modifications and replacements, including but not limited to, NIC cards, RAM memory, hard disk drives, cooling fans. Package defective parts and provide to client per standard practice. Internet connection, installation and other related network components Software Delivery and Remote Administration

05/ 2007 – 12/ 2007 TekSystems @ Guaranty Bank Milwaukee, Wisconsin

Consultant/Altiris DS /Network Support

Supported end users with software and hardware issues in particular, Windows XP, 2000, Microsoft Office and other Guaranty Bank used software. Troubleshoot out of State locations by using PC Anywhere and Remote Desktop. Setup IP address for LAN/WAN. Supported Active Directory, Citrix Meta-Frame / CMC, Thin Client, Wise Terminal and Igals. Live-state\Altiris DS Troubleshot DK Helpdesk Tickets and provided on-call rotation, imaged, configured, replaced Desktop, Tablets, Laptops and Printers. Network Setup Obtaining and performing PC BIOS updates. Changed settings as needed in the BIOS (CMOS). Used Symantec ghost to create a ghost image of a PC as needed. Supported the Corporate Office. Perform various hardware modifications and replacements, including but not limited to, NIC cards, RAM memory, hard disk drives, cooling fans. Package defective parts and provide to client per standard practice. Traveled to different Branch locations to install Router, Switches and Printers.

02/2007 – 05/2007 Affinity Company at Milwaukee Tool Milwaukee, Wisconsin

Consultant/Tech Support

Imaged, configured, replaced Desktops, Tablets, Laptops, and Printers. Network Setup, Troubleshooting client access, AS400. Build and deployed PC's according to predefined hardware software specifications. Troubleshot computer and printer hardware failures. Image build. Performed routine hardware maintenance. Researched and spec new hardware as required. Submitted PO requisitions for hardware/software as requested. Troubleshot network issues. Maintained hardware, Server builds (configuring server hardware, installing operating system, Expert cabling techniques. Able to cable very dense server cabinets neatly and cleanly with or without cable management and makes use of best cabling practices etc.)

07/ 2006 – 02/2007 Hewlett Packard Company at Johnson Controls, Inc. Milwaukee, Wisconsin

Senior Application Operations/Altiris Application Support

Responsible for the development, delivery and distribution of software applications via Altiris Deployment Solution and or Wise Package Studio, Notification Systems for a major enterprise client. Provided level-3 technical support to 55,000 + users within North America, Mexico and the UK. Provided the clients and business partners with end-to-end service by implementing electronic software distribution solution on Altiris servers.

Supported LAN/WAN, Windows O/S, Active Directory, and User group policy to deploy software. Package builds and pushes (Altiris\Wise) Set up and administered users account group. Maintained first level service support for the Altiris systems and solution. Was active in the end-of-month Altiris licensing reconciliation process for the systems supported across every region. Server builds (configuring server hardware, installing operating system, etc.) -- experience with HP/Compaq Application and tools support

02/2005 – 07/2006 TekSystems at Johnson Controls, Inc. Milwaukee, Wisconsin

Desktop Support/Altiris Administrator

Worked as Desktop support, Ran Remedy Tickets to troubleshoot end users workstations. Deployed software. Set up and administered user’s account. Troubleshot problems with Windows XP, 2000, and some 98se boxes. Supported Word, Excel and installed/ configured, Lotus Notes. Imaged Windows XP Professional. Supported local User and Group, Supported Win XP file and folders access. Installed and managed Hardware Drivers and supported Display Devices I/O Devices, Storage Device in Windows XP. Managed Local and Network Printer, Support Network Connectivity Protocol. Promoted to the Altiris team as a Jr. Administrator. Installed Notification Server, navigating in Altiris Console. Pushed and managed Software to over 55,000 workstations. Installed the Altiris Agent, Inventory scans, Data Collection. Software Manager which created collections and push packages.

Education

Career Blazers Learning Center - New York, NY A+, Net+, MCP NT Server

New Horizons, New York, NY Microsoft Certified Network Engineer (MCSE)

John Jay College of New York - New York, NY Associates in Paralegal Studies/Police Science

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