Curriculum Vitae

Of

Ernest Dimond Mtsweni

*** **** ******

Ttweefontin H

Kwamhlanga

1022

Email:adt4or@r.postjobfree.com

Contacts: 081*******

Objectives

Focused Team Leader with experience reviewing team analytics to improve overall product quality. Courteous and cordial with a goal to coach and train employees to meet maximum potential.

Open and inclusive collaborator with strong team-building skills. Excels at root cause analysis and dispute resolution. Leads by example to create positive and supportive working environments.

Education

Qualifications : Matric

Year : 2004

Subjects: : Isindebele First Language

English Second Language

Afrikaans Second Language

Mathematics

Science

Biology

Geography

Work History:

Company Name : Square One Consulting

Position : Team Leader

Duration : July 2021- August 2022

Duties and responsibilities:

Served as customer service team lead, enforcing company policies, answering co- workers' questions, and training new staff.

Delivered quality service with a friendly and professional demeanor.

Enforced health and safety regulations by regularly monitoring operations, and appropriately dealing with rule-breakers.

Conducted in-depth quality inspections, ensuring finished work met stringent criteria.

Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets. Company Name : Combined Systems AssetX (Nextec)

Position : Team Leader

Duration : 2014- 2020

Duties and responsibilities:

Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.

Tactfully handled complaints from staff, management, and clients using excellent problem-solving and dispute-resolution skills.

Served as customer service team lead, enforcing company policies, answering co- workers' questions, and training new staff.

Delivered quality service with a friendly and professional demeanor.

Enforced health and safety regulations by regularly monitoring operations, and appropriately dealing with rule-breakers.

Conducted in-depth quality inspections, ensuring finished work met stringent criteria. Company Name : Blue Square Labour Brokers

Position : Acting Team Leader

Duration : February 2008- September 2014

Duties and responsibilities:

Encouraged and motivated teams to deliver to assigned business standards, ensuring consistent service provisions.

Appropriately delegated tasks and coordinated staff to continuously meet operational requirements.

Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.

Evaluated team performance and provided constructive feedback to improve daily goal achievement.

Worked with tireless energy and enthusiasm, approaching tasks with a can-do attitude for improved workplace morale.

Skills

Communication

Time Management

Computer

MS Office

Interpersonal

Goal development planning

Priority management

Stock management

Technological expertise

Task delegation

Staff complaint management

Team building coordination

Reference

Name: Stefan Van Tonder

Company: SQ1 Consulting

Designation: Project Manager

Contacts: adt4or@r.postjobfree.com / 082*******

Name: Jannie Van Den Heever

Company: Combined Systems ASSETX (Nextec)

Designation: ASD

Contacts: 082*******

Name: Francois

Company: Blue Square Brokers

Designation: Managing Director

Contacts: adt4or@r.postjobfree.com / 012*******

Contact this candidate