CRYSTAL MARTINEZ

adt4om@r.postjobfree.com

646-***-****

https://www.linkedin.com/in/crystal-martinez-2311b8168

To secure a position with a leading organization that will benefit from my extensive experience, positive interaction skills and strong dedication to excellence and success.

Bilingual, fluency in Spanish and English.

Proficient in Microsoft word and excel.

Share point, power point, outlook, facet, TMG, call access tracking, data entry, PTAR, HIPAA compliances, EOS, E paces, type 60 WPM.

SENIOR CLERK TELECOMMUNICATIONS OPERATOR, MONTEFIORE MEDICAL CENTER.

10/2012-present

Operates the medical center switchboard and responds to internal and external calls, paging inquiry, codes and/or overhead paging requests. Performs general clerical duties including and not limited to faxing, copying, scanning, filing and documenting information as needed. Organizing the telecommunications schedule book and requesting schedules from departments as needed. Assistance in working with telecommunication devices (phones, cell phones and pagers- swaps and activations) is required. This position will also require the incumbent to be responsible to update all directories used by telephone operators in their daily work. Examples of which are MMC directory, vendor paging directory (address book).

Scheduling yearly OHS reviews, yearly Non-Clinical Annual Reviews, updating and educating staff of any and all changes that may be made to Code and/or office procedures as they occur. Review, update and maintain Telecommunications department's operating procedure manuals, training manuals, handouts.

In addition, shadows new operators to direct them when needed in various situations (codes and difficult to manage calls) and give feedback when needed. Handles phone issues that need to be escalated. Notifies telecommunications technicians of any emergency issues. Lead and handle routine and emergency situations. Help to maintain proper and adequate switchboard coverage on all shifts in the absence of manager/secretary.

Knowledge of MS Suite (Word, Excel, Powerpoint), type 35 wpm, customer service and business etiquette required. Knowledge of Nortel and Cisco phone console along with the ability to handle, swap and activate pagers as necessary. Use of fax machine, scanner, copy machine and personal computers with automated operator functions. Knowledge of paging program, emergency notification program, MMC telecom directory along with extensive use of Microsoft outlook is required.

COMPREHENSIVE KNOWLEDGE OF ALL EQUIPMENT LOCATED IN THE SWITCHBOARD, INCLUDING DIGITAL PAGERS. KNOWLEDGE OF HOW TO READ ALL EMERGENCY SIGNALS TRANSMITTED BY FIRE, SPRINKLER AND OXYGEN ALARMS LOCATED IN TELECOMMUNICATIONS DEPARTMENT.CUSTOMER SERVICE REPRESENTATIVE, VNSNY CHOICE OF N.Y.

9/2016-present.

Conducting an excessive amount of inbound calls for Medicare, FIDA, MLTC, select health.

Documenting calls accordingly.

Directing callers to proper dept.

Providing eligibility, benefits, claims and status of authorization.

Filing grievances and appeals.

Informing providers MOOP expenses, advising when deductibles are met.

Assisting with members’ dissatisfaction and accommodating their needs.

Processing orders for incontinence supplies/DME.

Specify delivery status or medical supply order.

Communicating via email with care managers or social workers.

Assist with transportation services.

Updating home and mailing address.

Updating PCP on file.

Providing INN specialist.

Hospital discharge.

Resumption of personal care services (HHA).

Completion of health risk assessments.

A.A.S MEDICAL BILLING AND CODING.

6/2010.

Anthem institute.