Administrative Assistant Customer Service

Mary Sparrow

Relief Manager/Admin Secretary and Inventory Specialist Jacksonville, FL 32225 adt4n5@r.postjobfree.com +1-904-***-****

To seek and obtain employment with a people-oriented company or organization which is focused on utilizing the skills and knowledge I have acquired from previous employers, while offering challenge and opportunity to further enhance my professional worth and abilities to current employer.

Work Experience

Assistant Manager

Dollar Tree - Jacksonville, FL

July 2022 to November 2022

• Work with human resources to ensure that all employees are trained and qualified for their positions• Ensure that the store is stocked with new merchandise, including seasonal items such as Halloween decorations

• Manage the store’s cash flow by tracking incoming and outgoing funds

• Assist in scheduling workers to ensure that shifts are covered at all times, including hiring temporarystaff when necessary

• Communicate with vendors to monitor inventory levels and order new merchandise when necessary

• Oversee the day-to-day operations of the store to ensure that it runs smoothly

• Review reports on store performance to identify any problems that may need to be addressed

• Provide customer service by answering questions about products and providing guidance on how touse products properly

• Train new hires on company policies and procedures such as safety regulations and cash handlingprocedures

Relief Manager/Facility Manager

Atlantic Self Storage - Jacksonville, FL March 2019 to August 2020

Training and Development Assistant Manager

Atlantic Self Storage, Jacksonville, Florida

March 2019 - August 2020

Training:

• Delivered results using strategies such as role-playing, simulations and lectures

• Monitored training costs and prepared budget reports to justify expenditures

• Improved program designs based on requirements gathered from employees and managers• Participated in marketing events to gain and maintain new renters

Administrative:

• Performed all daily administrative functions as required to include, but not limited to receiving andproperly processing all customer payments; making bank deposits; submitting and maintaining property trackers; ensured all tenant files and all other property information was properly maintained and privately secured

• Followed up on delinquent accounts in accordance with Company policy and state and local laws• Performed related duties as assigned by the Supervisor

Custodial and Maintenance:

• Opened facility daily with in-store security check and field surveillance of premises

• Performed audits regularly as to the physical conditions of the property to ensure supplies wereavailable

• Performed all light and minor maintenance and custodial duties in a method and environment to alwaysensure the safety and well-being for team-members, customers, and the general public

Customer Relations:

• Built trusting rapport with current and prospective tenants ensuring they felt comfortable addressingany subject related to their rental with the Company

• Promoted and maintained excellent customer service by providing information and resolving problemseffectively

• Implemented new ideas and concepts that helped enhance product services to both existing andpotential customers (bundled box items such as different size boxes, rope, trailer hitches, etc. Sold merchandise as needed)

Stocker/Backroom Receiving Associate

Walmart - Jacksonville, FL

September 2018 to January 2019

Backroom, & Receiving

Associates

• Received and unloaded grocery and general merchandise daily

• Stocked and organized backroom with grocery and general merchandise to be unloaded onto storeroomfloor daily

• Moved inventory to and from backroom to store floor to ensure all items were in the correct area andup to date

• Assisted customers in helping find items

• Directed customers to appropriate associate when in need of help if unable to help them myself

• If store did not have what customer needed or wanted, called other stores in local area to provide thecustomer with outstanding customer service and satisfaction

• Worked with other associates with a "teamwork" mindset to ensure satisfaction of customers and buildmorale with fellow associates

Owner

Dustbunnies Cleaning - Jacksonville, FL January 2009 to September 2018

• Attained new clients through various advertising

• Scheduled initial "meet and greet" to discuss client's needs/wants

• Scheduled appropriate first cleaning date and any dates thereafter

• Kept organized client file with background information and all appropriate information pertaining toclient and their satisfaction of home maintenance

• Swept, vacuumed, and mopped all floor surfaces of the house, properly.

• Moved, cleaned, and rearranged the household furniture, as required.

• Dusted and wiped all lighting fixtures, shelves, and windowsills of the house.

• Washed and disinfected all washroom fixtures, toilets, and surfaces.

• Used appropriate cleaning procedures and utilized effective cleaning products, efficiently.

• Executed all housecleaning tasks according to established cleanliness standards.

Client Relations Specialist

McKenzieHR - Jacksonville, FL

March 2007 to October 2009

• Developed handbooks, forms, job descriptions and training materials

• Conducted audits:

• Ensured all necessary employment forms were being used and in compliance with state law

• Ensured all state posters were hung up in visible area to employees

• Reviewed handbook to ensure all legal policies and procedures were included

• Worked with brokers on an on going basis as liaison between client and benefits administrator

• Prepared and implemented open enrollment

• Reconciled benefit invoices against ADP distribution reports for COBRA participants

• Reconciled payroll deduction reports against benefits premium deduction reports

• Worked with insurance brokers in preparation for open enrollment and the development of forms

• Worked with all new hires and processing their new hire application forms and all enrollment of benefits

• Worked with all terminations and processing their forms and generating COBRA notices

• Processed and monitored all FMLA, STD, LTD and COBRA participants and administered all notices• Drafted numerous excel spreadsheets dependent upon job: benefits comparisons, affirmative action plans

Administrative Assistant

M.M.F.X Steel Corporation of America - Jacksonville, FL November 2007 to February 2008

• Received incoming calls

• Drafted Excel spreadsheets according to steel orders

• Input expense reports for all employees to be accounted for by corporate

• Maintained hard files on all work orders

• Maintained Accounts Payables and Accounts Receivables files

• Recorded timesheets for employees

• Worked in MAS500 and SALES TRACKER to maintain and update all sales leads

Provider Relations Representative

MEDICAL SERVICES COMPANY - Jacksonville, FL

June 2007 to November 2007

• Established and negotiated vendor contracts on a case by case basis for workers comp patient

• Input and maintain patient files in fast track system

• Worked as liaison between patient, nurse, case manager and new vendors

• Developed new files for incoming patient

• Developed and updated rate agreements based upon patient status

Education

A.A. in Communications

Florida Community College of Jacksonville 2005

B.S. in Communications

University of North Florida

Skills

• Front Desk

• Customer Service

• Phone Etiquette

• Word Processing • Sales

• Property Leasing

• Microsoft Word

• Yardi

• Conflict management

• Property management

• Microsoft Office

• English

• Facilities Management

• Workers' Compensation

• Social media management

• Microsoft Outlook

• Hospitality

• Microsoft Excel

• Microsoft Powerpoint

• Data entry

• Time management

• Process improvement

• Administrative Experience

• Negotiation

• Event Marketing

• Accounts Payable

• Accounts Receivable

• Typing

• Google Docs

• Organizational skills

• Office Management

• Microsoft Excel (6 years)

• Microsoft Office (10+ years)

• Management

• Salesforce

• Childcare

• Communication skills

• Office experience

• Computer skills

• Adobe Acrobat

Certifications and Licenses

Driver's License

Assessments

Sales skills — Proficient

June 2022

Influencing and negotiating with customers Full results: Proficient

Written communication — Proficient

June 2022

Best practices for writing, including grammar, style, clarity, and brevity

Full results: Proficient

Customer service — Highly Proficient

April 2022

Identifying and resolving common customer issues Full results: Highly Proficient

Customer focus & orientation — Expert

April 2022

Responding to customer situations with sensitivity

Full results: Expert

Verbal communication — Expert

August 2020

Speaking clearly, correctly, and concisely

Full results: Expert

HR: Compensation & benefits — Highly Proficient

June 2022

Knowledge of compensation and benefits programs Full results: Highly Proficient

Attention to detail — Proficient

April 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative assistant/receptionist — Proficient

April 2022

Using basic scheduling and organizational skills in an office setting

Full results: Proficient

Recruiting — Proficient

May 2022

Managing the candidate sourcing and selection process

Full results: Proficient

Medical receptionist skills — Expert

July 2022

Managing physician schedules and maintaining accurate patient records Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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