Destiny Jenkins

Phone: 813-***-****

adt4kx@r.postjobfree.com

Objective: To obtain a position with a dynamic corporation where I can use my energy and skills to

develop, motivate and lead.

Employment History:

Member Service Representative/Customer Service

04/2019-01/2022 USAA- Tampa, FL

●Receive incoming calls from current and potential members in regards to banking needs.

●Assist members with setting up new accounts as well as close accounts for members.

●Walk members through self-service capabilities to minimize their call in times.

●Send out replacement cards to members

●File disputes for members in regards to transactions.

●Filed fraud claims for members whose accounts are compromised

●Add users to current members accounts so they have access as well.

●Check the statuses of existing fraud claims and disputes

Chiropractic Assistant/Billing Coordinator

07/2018-12/2018 Bloomingdale Chiropractic Clinic-Valrico, FL.

●Greeted patients, checked them in to their appointments, and maintained an orderly waiting room.

●Escorted patients to exam areas and explained any required procedures to prepare the patient for their treatment.

●Processed medical billing and coding, and answered phone calls.

●Insurance billing on a daily basis electronically.

●Posted daily insurance payments

●Followed up on insurance accounts from daily explanation of benefits

Pharmacy Customer Service Representative

01/2017-10/2017 WellCare -Tampa, FL

●Performed over 100+ outbound calls to Managed Care recipients regarding their

medication determination.

●Fax or mailed out Pharmacy Coverage Determination Letters to providers.

●Maintain the confidentiality of protected patient medical information at all times.

●Exceeded metric goal of 60-80 calls with daily average of 150

Client Service Representative

12/2013-09/2016 Quest Diagnostic -Tampa, FL

●Planned and coordinated customer service activities, ensured that commitments were met

and that questions or complaints were processed properly.

●Ensured that all laboratory services pertaining to patient information remained

confidential.

●Schedule appointments through-out computer system.

●Performed other duties as assigned.

Customer Service Representative

03/2010-11/2013 Advent Financial Services Tampa, FL

●Worked independently to complete tasks in a timely and efficient manner.

●Managed non-investment matters relating to client accounts including-account documents

and information, distribution and money movement requests and client portal set up and

access.

●Serve as a liaison between client and investment managers, as well as third parties.

●Maintained confidentiality at all times.

EDUCATION

Florida Career College

Medical Front Office Billing & Coding

King High School High School Diploma General Curriculum

Skills

Microsoft Word 2010, Microsoft Outlook 2010, Excel, PowerPoint, Data Entry, Time Management, Effective Communication, Organizational, Adaptability

References upon request

Contact this candidate