Jasmine Snipes

Southaven, MS *****

adt4k5@r.postjobfree.com

+1-901-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Retention Representative

American Homeshield - Memphis, TN

August 2020 to May 2021

Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter).

Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction. Investigates, researches, and adapts solutions where possible to meet the customer’s needs and retain the customer.

Communicates and reinforces the value and benefits of products and services to customers. Analyzes customer product and/or service plans to determine potential price concessions. Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.

Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion).

Tracks customer feedback and provides to management. Inside Sales Representative

Crisp Connections - Collierville, TN

November 2019 to May 2020

• Source new sales opportunities through outbound calls

• Close sales and achieve daily/weekly quotas

• Understand the needs of our customers and match those to our products * Route qualified opportunities to the appropriate sales openings

• Build rapport with prospects through friendly, engaging communication

• Capture customer information for future follow-up

• Respond swiftly and courteously to customer complaints or inquiries

• Building and managing the sales pipeline through the sales cycle Server/Cook

Crowne Plaza Hotel - Memphis, TN

February 2017 to February 2018

• Happily greet all guests and take beverage and food orders in a prompt and professional manner

• Receive guest payments and process transactions as outlined in the cash and charge procedure

• Maintain a clean and sanitary work environment and flexibility to assist where needed Cook/Prep Cook

Morrison Healthcare - Southaven, MS

September 2017 to January 2018

* Prepares high quality food items according to standardized recipes and instructions to meet production, delivery and service schedules

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

* Assists with production planning, record keeping and reporting as required Sales Associate

MACYS CCS - Collierville, TN

August 2016 to January 2017

* Exceeded sales goals and received promotion to Michael Kors specialist within one month

* Handled all purchases, returns and customer concerns courteously and professionally

* Dependable, punctual and organized associate; promoted teamwork and positivity Server/Cashier

Hilton Memphis - Memphis, TN

March 2015 to January 2017

* Ensured an exceptional guest experience by processing all checks and handling all cash transactions accurately

* Demonstrated strong verbal, written and listening communication skills

* Welcomed guest into the restaurant, sit and assigned their table to server for service Rural Carrier Associate(Seasonal)

United States Postal Service - Southaven, MS

October 2016 to December 2016

* Displayed organizational abilities to accurately deliver mail to all customers on assigned route in a timely manner

* Operated handheld computerized device to obtain signatures from customers

* Maintained detail record of attempted and missed deliveries Substitute Teacher Aide

Kelly Services - Olive Branch, MS

August 2014 to December 2015

* Prepared and presented lessons in the assigned teacher's absence; ensuring students' understanding and successful completion of assignments

* Supervised students out of class such as in the hallways and in the cafeteria

* Maintained a well-managed classroom and positive learning environment Inside Sales Rep/Key Holder

Sally Beauty Supply - Memphis, TN

August 2010 to June 2015

* Promoted membership clubs and warranties to customers to ensure customer loyalty and retention

* Provided an optimal customer experience ensuring customers were assisted upon arrival and products were in stock.

* Received cash after purchase from customers through credit cards, check, cash automatic debits or vouchers.

Catering Associate

Sally Beauty Supply - Southaven, MS

May 2013 to February 2015

* Personally visited patients room to obtain meal selections, creating a welcoming atmosphere and building rapport

* Prepared and delivered patient meals in strict accordance to dietary orders from nurses, doctors and dieticians

* Performed as a team player, delivered excellent customer service, and displayed effective time management

Sales Associate

Fashion Bug - Southaven, MS

September 2009 to August 2012

* Performed as Top Sales Associate in credit applications for two consecutive years

* Performed as Credit Captain creating strategies to help team meet and exceed sales goals

* Conducted thorough audit of inventory received; assembled displays; stocked merchandise such as clothes, jewelry, and shoes

Education

Associate in Culinary

L'Ecole Culinaire-Memphis - Cordova, TN

August 2017 to October 2018

A.A. in General Studies

Northwest Community College - Memphis, TN

May 2013

Skills

• TIME MANAGEMENT (1 year)

• EXCEL (Less than 1 year)

• HIGHLY ORGANIZED (Less than 1 year)

• VERY ORGANIZED (Less than 1 year)

• WORD (Less than 1 year)

• Customer Service

• Training

• Sales

• Server

• POS

• Inside Sales

• Restaurant Experience

• Outbound Sales

• Telemarketing

• Negotiation

• Production Planning

• Cold Calling

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Office

• Outside Sales

• Purchasing

• Business Development

• Teaching

• Childcare

• Technical Support

• Remote Access Software

• Software Troubleshooting

• Help Desk

• Active Directory

• Linux

• Desktop Support

• Microsoft Windows Server

• Spanish

• English

• Food service

Certifications and Licenses

TABC

Food Handler

food handler certificate

Additional Information

+ ADDITIONAL SKILLS

MS Word and Excel Teachable

Highly Organized Attention to Detail

Time Management Patient

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