Virtual Assistant Customer Service
Resume:
Latoya Brown
Maypen Clarendon
Jamaica
Email:adt4k4@r.postjobfree.com
Tele: 876-***-****
PROFILE
I'm a very passionate young lady, who ensures to get every work down and work calmly under pressure. A team player who is very efficient, knowledgeable and Polite KEY STRENGTH
● Extremely hospitable
● Very knowledgeable
● Great communication
● Calm under pressure
● Always high spirited and friendly
● Energetic
SKILLS
● Computer skills
● PC,
● Windows
● Excel
● Power Point
● Macintosh,
● Microsoft Work
EDUCATION:
Foga road high school (2009-2014)
Institute of career choice (2015-2016)
Evening Classes (2016-2017)
QUALIFICATION: CXC
English - 3
Foods & Nutrition-3
Home Management-2
Human & Social Biology-3
Social Studies - 2
CAREER HIGHLIGHTS
● Voluntary work at Juicy Patties (2014)-server
● Summer job at Casper wholesale (2016)-cashier
● Sutherland Global Services (Oct 2019 - Aug
2020)- Amazon Customer Service Rep - Job description/Role- Took inbound calls, problem solving & technical support.
● Sutherland Global Services (Aug 2020 – April2021)- Loan Agent Job description/Role -collect payment, inbound&outbound calls, cold call customers, follow up with customer inregards to payment, analyzing and organization customer information.
● Virtual Assistant (April 2021- June 2022)-Job description/Role- scheduling, dispatching, creating invoice&speed sheet, inbound/outbound, colding calling, collecting payment, scheduling meetings, respond to emails & text messages and organizing.
● Sales Representatives (June 2022- October 2022) - StrideCo Industries- Mortgage, Taxes & Credit Card Debit cold calling
● Virtual Assitant Design by Yani - (April 2022- October 2022) - helped with interior booking, schedule meetings, calendarly, presentation, power point, google meet. REFERENCE
Paul Morgan 1-876-***-****
Customer service rep
Conduent Call Center
adt4k4@r.postjobfree.com
Kashema Powell
Quality Analysis
Sutherland Global Service
Terrazze Whyte
Manager
Terrazze Business Consultant adt4k4@r.postjobfree.com Latoya Brown
123 Douglas Drive Race Track
Maypen Clarendon
Jamaica
Email:adt4k4@r.postjobfree.com
Tele: 876-***-****
Dear Sir/Madam
I am writing to you with regards to the recent job offering position at your company. I’ve been in the customer service field for a while now. I started off working as a voluntary worker at Juicy Patty headquarters which helped me a lot interacting with customers along the years I’ve worked at quite a few different work entities that allowed me to do the same. I became better at interacting and problem solving when I started working at Sutherland global services in 2019 where I worked with them for 3 plus years. After leaving Sutherland at the height of the covid 19 spike, I became a virtual assistant where I learned more about the online working world, I’ve been in the Virtual Assistants world since April 2021.
My resume briefly outlines my experiences with good communication abilities that facilitate hard work, team-building motivating and creative problem-solving. I thrive in high profile, fast -paced and diverse opportunities and building relationships. Equally important are my planning organization and communication strengths. If you need a highly motivated professional who grasps new concepts quickly, loves to learn and offers the personal drives, skills and confidence to succeed. I would be welcomed to a personal interview to discuss the value I would add to your company. My resume is enclosed for your perusal.
Thank you for your consideration.
Sincerely,
L.Brown
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