Customer Service Assistant Front
Resume:
Quinshon Bell
Phoenix, AZ **043
************@*****.***
Qualifications:
Decisive and detail-oriented leader who possesses over five years of progressive managerial success. Offers a track record of
implementing changes at the store and company level. Excels within challenging environments. Works well with personnel of all
levels and builds team morale.
Career Summary
Fry’s Food Stores
Front-end Manager 2015-2017
● Promote trust and respect among associates
● Create an environment that enables customers to feel welcome, important and appreciated by answering
questions regarding products sold within the department and throughout the store
● Gain and maintain knowledge of products sold within the departments and be able to respond to
questions and make suggestions about products
● Assist with monitoring and control supply expenses for the department
● Assist with managing cash control, sales and cash items and records for the store
● Manage the scheduling of Front-end associates to provide adequate department coverage
● Assist store management in preparing the store/department budget, profit and loss reviews, and take
appropriate action on all financial reports
● Assist with creating and execute budgets and scheduling of labor in partnership with store management
● Assist in the development and implementation of department action plans to achieve desired results
● Collaborate with Front-end associates and promote teamwork
● Display a positive attitude
● Stay current with present, future, seasonal and special ads
● Adhere to all food safety regulations and guidelines
● Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
● Reinforce safety programs by complying with safety procedures and identify unsafe conditions and
notify store management
● Practice preventive maintenance by properly inspecting equipment and notify appropriate department or
store manager of any items in need of repair
● Notify management of customer or employee accidents
● Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
● Adhere to all local, state and federal laws, and company guidelines
● Perform essential functions with or without reasonable accommodation
Fry’s Food Stores
Store Operations Manager 2017 - Present
• To provide and maintain high standards of customer service at the company and store level. As well as,
supervise and direct all front-end and store activities, operations and personnel. As an Ops. Manager I perform
other criteria according to established company policies to ensure that the work shift contributes to the best
financial interest of the store
• In charge of daily Store and Front-end Operations
• Writing and verifying Store Schedule for Bookkeepers, Fuel Station, Pick-up, Cashiers, Service Desk, Courtesy clerks and all
store departments
• Ensuring departments follow Store payroll
• Implementing company policies and procedures and building team morale using Core Values such as Honesty, Respect and
Integrity
• Confirming and adjusting department Shrink by following company best practices.
• Delivering Company Goals such as Produce Scanning, Items Per Minute, Customer Average wait time, Self-Check out
Utilization, Cashier Scanning Accuracy, Temperature Log Accuracy, Produce Fresh Effectiveness, Meat Quality, Dairy Code Dates
and Store Safety
• Guide all front-end personnel to meet business volume, including help from perimeter departments
• Reviewing and verifying with perimeter departments that all daily and closing duties are being completed by following company
Best Practices and Safety Procedures in a timely fashion
• Following Union and Store Policies
• Properly and effectively reviewing closing duties with Assistant Front-end Manager while inspecting what you expect
• Working With HR and ensuring all Front-end Associates are following company regulations
• Interview and set training dates for all new hires and potential candidates while overseeing that all New Hire paperwork is being
completed correctly and sent into HR on a weekly basis
• Supervise front-end and perimeter personnel on a daily basis to ensure productivity and adherence to standards of quality
• Mentoring New Assistant Front-end Managers, Front-End Managers and Department Leaders
• Complete the interview portion of the interview guide including work history, availability and all other questions required for the
position
• Acknowledge customers and provide world class customer service
• Handle customer complaints and ensure satisfaction in a positive and professional manner. Have concern for all customer
suggestions and special requests
• Communicate new and on-going programs to customers.
• Adhere to all standards outlined in the Customer 1st program
• Assist with locating products for customers
• Complete employee appraisals and evaluations as well as disciplinary write-ups in a timely manner
• Regularly communicate with front-end teams regarding policies, procedures and programs that are being shared by Corporate
Leaders
• Process all types of sales transactions accepted by the store including but not limited to authorized accounts receivable sales, EFT
transactions, WIC coupons, Quest Benefits/ Food Stamps, manufacturers’/store coupons, gift certificates, etc. in strict accordance
with established company policies and procedures including full compliance with any legal requirements or regulations
• Handle damaged or spoiled products according to company policy and assist in controlling the level of damaged goods
• Ensure that go-backs/ returns are handled in a prompt and orderly manner with the most immediate attention given to refrigerated
and perishable items
• Control inventory of all front-end and perimeter supplies including proper replenishment, as required
• Demonstrate knowledge of department products to help customers, employees and ensure quality control
Education:
Washington High School; 2015
3.8 GPA
Contact this candidate