Program manager

RICHARD K. LAFRAZIER

Port Orchard, WA *****

253-***-**** adt4j2@r.postjobfree.com

Work Experience:

Program Manager 11/2022 -Present

Catholic Community Services – King County

Helps manage a team of 16 Case managers and assists in providing SSVF program services to Veteran Families who are unhoused or at imminent risk of losing their housing. Currently responsible for helping to ensure the program is operating in compliance with our contract / grants. Helps entire hiring process of SSVF Case Managers including onboarding and orientation. Provides day to day supervision of program operation as well as managing outreach efforts in the community. Currently overseeing the training and development of all case managers, as well as approval of timesheets, and time off requests. Helps ensure and approve all credit card and purchase order requests are submitted with proper documentation. Help to track, review, and approve client assistance expenditures. Continued training and compliance with proposed budget. Provides oversight and training to ensure proper data entry into HMIS system, and ensures records are kept in accordance with federal and agency guidelines. Provides regular and consistent performance reviews. Instrumental in conducting case file reviews for ongoing quality assurance, training, and grant compliance. Consistently works with other managers to help with oversight, training, and billing. Collaborates with both internal and external partners to provide high level services to clients.

Lead Case Manager 05/25/2021 – Present

Catholic Community Services – Olympia, WA

05/25/2021-present

Performance of all case manager duties plus supervise team of no less than 3 case managers. Help hire, onboard, and train all new case managers. Attend and coordinate partner and staff meetings, reporting pertinent information to the Program Manager. Helped to create a training program to guide case managers in the performance of their duties. Approved all Purchase orders, and client intakes, ensuring compliance with established SOP.

Human Resource Specialist 10/2020 – 02/2021

Bonneville Power Administration (DOE) – Portland, OR

Perform developmental assignments designed to develop broader and more in-depth knowledge and skill to perform higher-level assignments. Apply accepted criteria, principles, and standard methods to advice on or resolve moderately complex, non-controversial, well-precedential factual, procedural, or recurring issues for which there are one or more readily apparent solutions. Make informed judgments on problems and issues. Utilization of HRMS system for data input and retrieval regarding performance management and staffing. Perform management advisory services for specific requests related to immediate problems of limited scope. Conduct research to gather clear-cut information.

Case Manager 04/2019 – 10/2020

Catholic Community Services – Olympia, WA

Coordinates referrals from outreach efforts; maintain a weekly housing list of all currently enrolled veteran households and those presumed eligible. Schedules initial intakes/screenings within 48 hours of referral. Assess client’s housing needs (eviction prevention or rapid re-housing), create the Housing Stability Plan, as well as strengths and supports available to the client. Determines if a client would be homeless (Homeless Prevention) but for this assistance, and what minimal assistance may be required to become stably housed. Takes screening calls and perform screening as needed. Completes intakes and eligibility screenings. Provides to Veteran and family short term comprehensive navigation services. Identifies and prioritizes top housing needs. Identify family strengths/assets to help meet identified needs. Negotiates with the property owner/property manager as needed.

Completes requests for payment in a timely manner for rent arrears and utilities. Performs Housing Habitability Inspection. Performs 90-day recertification as needed. Fosters connections in the community to Veteran-related agencies/groups with the goal of generating referrals of targeted Veteran clients. Speaks to groups as needed to generate referrals of targeted clients. Screens potential veteran households for eligibility. Collaborates with other community SSVF programs to insure non-duplication of services. Collaborates with VA teams to screen veterans as needed; to include warm handoffs and collaborative work with the VA team to assist households towards the best housing solution. Daily utilization of the Washington States Homeless Management Information System (HMIS). The system used for inputting data, retrieving information, and tracking the state's homeless population. Daily utilization of the Microsoft Office Suite, including Word, Excel, PowerPoint, and of course Outlook.

Owner/Operator 01/2018 – Present

Shine Brite Auto Detailing – Yelm, WA

Became familiar with onboarding processes, as well as Time Management skills. I was able to practice applicant tracking scenarios with social media. Commitment to excellent customer service has allowed the business to continue to gain respect in the community as well as a steady business flow. I am consistently on top of my supplies and have taken that process digitally.

Basketball Coach 11/2018 – 07/2020

Yelm High School – Yelm, WA

Began as Head coach of the JVC team. A Team filled with first-year students, new to high school, and new to high school sports. Mentored the children on the court as well as in the classroom. Offered additional time for a group study hall, so the kids could help each other with schoolwork. Led practices with a serious, yet relaxed atmosphere. Prepared game plans. Second-year, promoted to Assistant coach on the Varsity team. As the coaches second in command, I helped guide all three levels of students, as well as the training of newer staff members. I took over as the liaison between the Head coach and the parents. Continuing to build solid relationships between the students, staff members, and the community.

Test Center Administrator 06/2018 – 04/2019

Seattle MEPS – Seattle, WA

Provided guidance and assistance to students scheduling exams, while ensuring the confidentiality of test results and materials. Ensured 100% security and accountability of all accountable tests, and materials. Conducted specified aptitude examination sessions, as well as high school ASVAB tests as required. Maintained order and a smooth operating environment. Conduct quality control checks to ensure all forms are properly completed. Increased customer satisfaction by greeting visitors promptly and professionally. Operates a variety of office automation equipment including personal computers, facsimile machines, scanners, and digital copiers.

Program Manager 04/2015 – 05/2016

Prince of Wales Tribal Enterprise Consortium, LLC (POWTEC) – Bremerton, WA

Developed organizational change management strategies. Managed projects and served as the primary liaison between the client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines. Supervisor of twenty-two employees with different jobs. There was a mix of information technology, data entry, procurement, and CAD positions that I was responsible for. Scheduling and day to day problem solving was expected. I had to provide excellent customer service and support. Implemented employee recognition program after 3 months of noticing the low morale within the company. Explained employee benefits to new hires as well as employees that may have had questions. Excelled as a part of the interview process for prospective employees by conducting resume vetting, and interview question creation.

Information Technology Specialist 05/2007 – 01/2015

United States Army – Tacoma, WA

(2007-2008) Installed and supported over 30 Microsoft Windows Servers in an Active Directory Cluster.

Was instrumental in-network and TOC (tactical operation center) development and implementation. Helped build up the 1st Infantry Division Server room, to include building and programing server blades. Received commendation award for "Excellence of Service" during 24-hour operations after massive ice and hailstorms that ravaged the community surrounding the base.

(2009-2011) Squad Leader – Became an effective decision-maker in high-pressure environments. Supervised 8-10 soldiers for help desk and network error notification team. Worked hand and hand with civilian Network Enterprise Personnel to ensure entire base communications and trouble tickets were resolved. Received Commendation award for "Excellence of Service" during the investigation of the sinking of the S. Korean vessel the Cheonan.

(2012-2013) Supervisor – Oversaw job site and checked for accuracy, quality and to ensure that all project specifications were met. Maintained Help Desk operations for the Unit. Supervised other Soldiers, as well as conducting weekly training in troubleshooting. Tasked with locating lost or misplaced equipment that was supposed to ship to Afghanistan during deployment. Recovered 95% of said equipment. Responsible for 100% accountability of all equipment on my Hand Receipt.

(2013-2014) Installed and performed repairs to hardware, software, and peripheral equipment, following design and installation specifications. Served as operating system expert, providing technical support for the entire organization. Conducted 100% inventory of $1M of IT equipment to include computers, printers, copiers, faxes, and blackberry devices.

(2011-2015) Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Provided recommendations for resolving defects. Maximized productivity with the delivery of onsite training for business users. Created, oversaw, and updated policies, information, standards, and guidelines on a regular basis. Maintaining 142 regular systems, and 10 Secret network computers, as well as twenty network printers. Achieving 100% inventory accountability for $500,000 worth of equipment. Decreased waiting time for user accounts from 2-4 weeks to 3-5 days. Organized the conversion of an Education Center into a Medical facility. Had it fully operational within 3 months. Organized help desk with a crew of four, to handle entire Battalion (approx. 1000 soldiers)

Education:

University of Maryland University College

Bachelor's Degree 12/2019 (GPA: 3.0)

Major: Human Resource Management

University of Maryland Global Campus

Bachelor’s Degree – Grad date July 2022 (GPA: 3.5)

Major: Humanities

University of Maryland University College

Master’s Degree – Grad date December 2023

Major: Transformational Leadership

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