JESSICA AGYEMANG

Woodbridge VA ***** 202-***-****

adt4i5@r.postjobfree.com LinkedIn.com/in/JessicaAgyemang

~ BUSINESS OPERATIONS & PROJECT MANAGEMENT PROFESSIONAL ~

Engaging and energetic Identity and Management Access (IAM Operations) member of staff at Bank of New York Mellon. Astute problem solver with acute strength in analyzing data from external clients and restructuring that data for utilization in new access management tools. Detail orientated and highly determined team player who prioritizes often competing demands and tasks to deliver world class service and cutting-edge solutions to specification and deadline. Core competencies include:

Cross-Functional Communications Interdepartmental Collaboration Leadership Customer Service

Computer Networking Business Intelligence (BI) Reporting Flowcharts, Visuals & Presentations

Business Development & Retention Public Speaking Agile & Operations Project Management

TECHNICAL SKILLS:

Certification: Microsoft Office 365

Operating Systems: CentOS, Windows Server, Linux

Software: Microsoft Office, Visio, Confluence, My Source, Saviynt, AccessHub, JIRA, IDIP, Active Directory, ServiceNow, Opera, Core & Remedy 9

EXPERIENCE

Bank of New York Mellon, Ashburn, VA

INFORMATION SECURITY ANALYST, IAM Operations September 2019 – November 2022

Developed full-spectrum, effective solutions to IAM Operations process problems by exploring and clearly describing requirements in a Visio flowchart for relevant parties; communicated key missives and critical updates across team, organizational, business and geographic lines.

Converted legacy Role Based Access Control (RBAC) model to new access management tool to facilitate and consolidate the seamless provisioning/deprovisioning process for internal identities.

Determined project scope by creating and documenting a list of specific project goals; generated and refined comprehensive internal problem documentation in Remedy 9 software with proficiency.

Created and maintained state-of-the-art BNYM Confluence web page to communicate current project status in real time; updated existing forms through requests in Access Hub to foster cooperation and procedural fluidity.

Constructed procedure documents and workflows for all new applications coming into the department; made and updated smart forms including testing the form in QA region prior to the form going into production.

Worked in cross-functional, interdisciplinary ways with business stakeholders to learn new applications to onboard to the department; provided expert level assistance of Active Directory services to add employees in creating and managing group and user account.

Lead projects to consolidate the access provisioning for multiple applications into AccessHub application, improving access provisioning and resolved 93% of AccessHub requests resulting in extreme reduction of workload; drove productivity, viability and bottom-line profitability.

Days Inn/Candlewood Suits, Alexandria, VA

FRONT DESK CLERK July 2022 – November 2022

Greeted guests, frequently standing up behind the desk area to check guests in through Opera application; processed paper work with courtesy and expediency.

Demonstrated passionate attitude for excellent people service and used strong communication skills when interacting with all guests and employees.

Applied solid math skills when handling cash or credit payments and used Quore when guests made complaints or requests services

Dry Bar, Tysons, VA

HAIRSTYLIST March 2016 – June 2019

Specialized in blowing out hair, performed consultations with clients on how they wanted their hair styled, and helped sale, upsell and cross-sell high-quality hair products.

Express Factory Outlet, Woodbridge, VA

SALES ASSOCIATE November 2014 – January 2015

Greeted and informed customers on promotions; directed them to items they needed and worked on returning diverse merchandise in quick, efficient and polite manner.

EDUCATION

Year Up / NOVA, Woodbridge, VA

Business Operations Training Certificate February 2019 – January 2020

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a 6-month internship.

Business operations practice to create the highest level of efficacy possible; earned 12 college credits towards a Business operation in partnership with Nova.

Relevant courses include: Intro to Business; Applied Business Math; Project Management; and Intro Computer Appliances.

VOLUNTEERISM

Community Service, Woodbridge, VA

Volunteer, Assisting People in Need May 2014 – September 2014

Donated clothing to shelters that needed clothes and shoes, participated in a charity walk for fundraising, and organized high volume items for a local store.

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