Service Representative Office Manager
Resume:
Brenda
A Japians
Boston, MA *****
adt4hp@r.postjobfree.com
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical, and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Skills
• Budgetary Planning
• CRM and Office Management Software
• Workforce Management
• Project Management
• Scheduling and Calendar Management
• Microsoft Office
• Vendor Relations
• Event Coordination
• Process Improvement
• Expense Reporting
Experience
SENIOR OFFICE MANAGER 02/2020 – Current
Sana Biotechnology - Cambridge, MA
• Maintaining impeccable office organization to support efficiency, professionalism, and performance objectives
• Coordinating office activities and operations to secure efficiency and compliance with company policies
• Managing office budget to oversee inventory, postage, and vendor services
• Developing long-term budgets covering office supplies and equipment maintenance to meet organizational demand
• Oversee receiving and organizing correspondence, answering, and forwarding calls and creating business letters and records
• Directing and supervising office personnel activities
• Engineering operational workflows to optimize resources while using expert skills in working within established timelines as well as all in monitoring staff performance, quality assurance, audit controls, contractual obligations compliance, and financial expenditures
• Developing, planning, and implementing legally adherent and cost-effective procedures for office operations CUSTOMER SERVICE REPRESENTATIVE 08/2018 - 01/2020 SimpliSafe - Boston, MA
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
• Confirmed delivery of orders and troubleshot missed delivery dates, shortages, and overages
• Secured client retention by driving service and product benefits, features, and recommendations around clients' needs
• Escalated customer concerns, store issues and inventory requirements to supervisors 2
OFFICE MANAGER 07/2018 - 08/2019
Safari Care Transportation - Saugus, MA
• Oversaw receiving and organizing correspondence, answering, and forwarding calls and creating business letters and records
• Coordinated office activities and operations to secure efficiency and compliance with company policies
• Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes
• Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages, and interpret information for daily report generation
• Conducted staff performance evaluations to monitor progress and recommend professional development plan DISPATCH COORDINATOR 01/2016 - 07/2018
Safari Care Transportation - Saugus, MA
• Monitored phone queue, supported emails, and retrieved inbound support faxes
• Forecasted workforce requirements based on daily workload and company targets
• Set schedules, implemented new policies, and collaborated with managers to optimize operational procedures and establish clear objectives
• Relayed work orders and information between work crews, supervisors, and field personnel
• Conducted new employee orientation to foster cheerful outlook toward organizational objectives Education
Bachelor of Arts Business Administration 09/2015 – 05/2019 Bunker Hill Community College - Charlestown, MA
Bachelor of Arts Graphic Design and Information Technology 01/2011 – 05/2014 Westwood College - Anaheim, CA
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