Service Representative Customer
Resume:
Regina Chadwick
Customer Service Representative
Clifton Park, NY ***********@*****.*** 518-***-****
Authorized to work in the US for any employer
Work Experience
Customer service leader
Hannaford - Ballston Lake, NY
August 2019 to January 2020
Assist team members when they have difficulty performing their duties
•Attend to customers to help resolve their complaints/issues
•Delegated different duties to my team members
•Ensured all service equipment was available to all team members and customers for a smooth flowand to meet customer satisfaction
Call Center Representative
Ellis Medicine - Schenectady, NY
June 2019 to August 2019
Use computers applications to handles large volume of calls
Manage large amounts of incoming and outgoing calls
*Follow company guidelines and policies
Transfer incoming calls to appropriate location
Customer Service Representative
Bobrick Washroom Equipment - Clifton Park, NY
March 2019 to May 2019
Responded to customers email regarding tracking of their order
Input orders
CSR- Customer Service Representative
Apps Paramedical Services - Ballston Lake, NY
August 2018 to January 2019
Apps Porta medic is the largest provider of paramedical services for gathering information that will be used in the underwriting of life, disability, and group insurance.
*Manage large amounts of incoming and outgoing calls
*Respond to emails
*Greet clients who come for in-office exams
*Maintain and open clients accounts
*meet office quota
*Record client interaction, process client accounts
*Follow company guidelines and policies
*Use telephone or email to verify clients account information
*Cancel, create, or reactivate cases
*Use computers applications to handles large volume of calls
CNA - Certified Nursing Assistant
Fort Hudson Nursing Home - Fort Edward, NY
October 2017 to April 2018
Helped residents by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.
*Cared for individuals with dementia, Alzheimer's disease, and a physical disability
*Took and recorded vital signs such as temperature, blood pressure, pulse and respiration rates, and blood sugar
*Cleaned rooms, changed bed linens, and attended to patients' comfort and cleanliness
*Turned bedridden patients to avoid bedsores.
*Prepared and served food or fed patients needing assistance, and recorded food or liquid intake and output.
Customer Service Leader
Hannaford Supermarket & Pharmacy - Queensbury, NY
August 2017 to October 2017
Assist team members when they have difficulty performing their duties
*Attend to customers to help resolve their complaints/issues
*Delegated different duties to my team members * Ensured all service equipment was available to all team
members and customers for a smooth flow and to meet customer satisfaction
Customer Service Cashier
Price Chopper - Malta, NY
December 2016 to June 2017
Greet customers as entering checkout
*Accept payments by cash, check, debit, or credit cards
*Placed goods in shopping bags
*Cleaned work area in between guests as needed
*Able to greet customers in a friendly manner
*Ability to answer customers questions or give information regarding company policies * Direct customers to the service center to sign up for the store savings card or refunds
*Report possible hazards to manager
Sales Associate/Key Holder
Stewarts Shops - Clifton Park, NY 2015 to 2016
*Opened the store several days a week
*Itemized customers merchandise and totaled it at the register, accepting cash or card for purchases
*Met the standards of the stores operation by stocking and cleaning merchandise
*Served customers effectively by offering friendly, and confident sales skills and manners
Service Leader
Hannaford Supermarket & Pharmacy - Clifton Park, NY
2011 to 2015
Assist team members when they have difficulty performing their duties
*Attend to customers to help resolve their complaints/issues
*Delegated different duties to my team members * Ensured all service equipment was available to all team members and customers for a smooth flow and to meet customer satisfaction
Bookkeeper
*Reconciled and balanced the safe
*Input all financial records through online bookkeeping applications
*Reports Compilation
*Logged and calculated the exchange of currency
*Maintained financial statements
Education
High school or equivalent
Skills
•CASH HANDLING
•EXCEED
•EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS
•GREAT ORGANIZATIONAL SKILLS
•ORGANIZATIONAL SKILLS
•Microsoft outlook (Less than 1 year)
•Appointment Scheduling (Less than 1 year)
•Customer Service Representative (1 year)
•Phones (2 years)
•Customer Care
•Customer Service
•CSR
•Certified Nursing Assistant (1 year)
•Supervising (3 years)
•Call Center (Less than 1 year)
•Switchboard (Less than 1 year)
•Team Lead
•Trainer (10+ years)
Additional Information
Relevant Skills
A. Communication:
1.Excellent verbal and written communication skills
2.Pays strong attention to detail
B.Ability to Multitask
C.Able to handle disputes and emergencies
D.Result Oriented
E.Computer Skills
1. Microsoft Outlook
2.Google Chrome
F. Cash handling skills
Additional Skills And Abilities
~ Able to maintain confidentiality
~ Proven ability to exceed expectations and advance quickly
~ Good attention to detail
~ Great organizational skills
Contact this candidate