Customer Service Data Analyst

Maureen Cherilus Johnson

**** ****** ***

Randallstown, MD 21133

Telephone: 703-***-****

Email: adt4cx@r.postjobfree.com

Professional Summary

U.S. citizen

Financial and budget data analyst with 20+ years of experience analyzing financial data, contract data and managing federal programs reporting.

Well-developed customer service ethic and strong supervisory/lead and interpersonal skills with substantive experience as a trainer, mentor, and employee developer.

Significant experience managing projects designed to improve processes and outcomes. Highly tolerant of change. Flexible and adapt quickly to ensure Team focus and timely deadlines met.

10+ years performing Federal Planning, Programming, Budgeting & Execution (PPBES) system processes for DOD/US Army, VA, DEA that required close attention to detail and well-supported decision-making

20+ years of experience with Computers (IBM, MAC), PDA/VoIP and well-trained and experienced in various operating systems, applications (MS Office suite) and software tools.)

Well-developed analytical skills applied expertly in several COTS accounting and financial systems (e.g., DELTEK Cost Point, PeopleSoft, SAP, UltiPro, Comp Analyst) as well as Government management systems (e.g., Defense Travel System (DTS) and Defense Accounting System (DFAS)

Effective communicator – oral and written – to all levels of the organization including Executives

Bi-lingual – English and French

Education and Training

B.A. – Business & Marketing Management 2015, GPA 3.5

Art Institute of Washington - Arlington, Virginia

Technically proficient in MS Office Suite applications including Excel, PowerPoint, Outlook, Project, Visio, and Worldwide web

Training-in and project work applying 6 Sigma and Lean Six Sigma methodology, processes, and tools

Employment History

Program Analyst [GS-345-12 equivalent] August 2018 – Present

TCOM, L.P. Columbia, MD

Interpret financial principles and appropriate methodologies to provide ongoing financial reports and make recommendations for the U.S. Department of Defense, Persistent Surveillance Systems –Tethered contract.

Perform and coordinate detailed analysis and appraisal of all logistics elements including supply support, test, and support equipment.

Serve as the interface and liaison between vendors and program office to resolve customer concerns.

Prepare Integrated Logistics and Support (ILS) proposals in response to customer request for proposal or proactively submit unsolicited proposals when system requirements dictate.

Establish policies, procedures, methods, and deliverables to implement program specific contractual requirements.

Prepare price proposals utilizing spends plans

Monitor supply chain management, make recommendations for areas of improvement, determine cost effectiveness, and ascertain sources of supply

Coordinate all CONUS/OCONUS travel arrangements including airline, hotel, and transportation for employees under the Persistent Surveillance Systems -Tethered (PSS-T) program with company credit card.

Track contracts and purchase orders applicable to the program and reports on the annual activities of the program. Develop and prepare spend plans for customer quoting.

Process customer purchase orders and fulfil customer purchases.

Implement and propose changes to travel policy regulations.

Analyze compensation package and strategies via software’s such as PeopleSoft and UltiPro to keep competitive benefits based on market data for positions under the PSS-T program.

Analyst III [GS-345-11 equivalent] October 2016 to August 2018

Evoke Research and Consulting, LLC Washington, DC

Provided identification and defined administrative requirements of specific technical, training, exercise and support areas for different acquisition programs and projects enforcing the Federal Acquisition Regulations and supplemental regulations by Executive Departments - Veteran’s Affair Acquisition Regulations (VAAR).

Developed budget reconciliation for organizational support and capabilities for specific acquisition projects and travel.

Provided program support, project management, process reengineering (LSS) and financial management services to Veterans Affairs – Veterans Benefits Administration (VBA) to improve customer service and speed delivery of benefits to veterans and their families.

Work included Personnel support tasks – Workforce planning, evaluation of skills, BI, Badging, Minor equipment logistics.

Note: Re-entered the workforce full-time after completing my Bachelor of Art degree.

Marketing Intern September 2015 to December 2015

AAA Pediatric & Adult Healthcare Services Burke, VA

Drafted job descriptions and ensured placement of potential new hires.

Analyzed personnel law and regulations to ensure my organization was in compliance with State and Federal laws

Forecasted staff requirements and ensured my organization was fully staffed at all times

Performed market research, developed business and marketing plans for Medical Services companies and individual Physician’s private practices to expand patient services and increase revenue. Prepared revenue estimates, capital and annual operating budgets and tracked and reported progress in achieving patient and revenue growth.

Compiled financial and statistical information such as budget spreadsheets, revenue and patient trend analysis. Revised or created marketing collateral and assisted with promotional activities.

Interfaced directly with clients and external agencies to implement marketing plans and improve customer service.

Note: 2012 – 2015 Took time-off to complete college, start a family and support husband’s career.

Financial Administrator [GS-0501-11 equivalent] June 2011 to November 2011

SAIC-Corporate Real Estate McLean, VA

Provided urgent financial assistance to the Corporate Real Estate section to revise Capital Profit and Loss allocations (Schedule D) for FY 2006 – 2011, prepare restatements and comply with regulatory requirements.

Provided support to multiple cost centers in financial analysis, cost estimating and analysis, financial and regulatory reporting and administration. Interacted with and supported all levels of staff and management in a high turbulent and charged working environment.

Financial Analyst [GS-343-11 equivalent] September 2010 to December 2010

HQ Army Materiel Command Fort Belvoir, VA

Provided financial expertise, analysis, and management support to Army Materiel Command (AMC).

Performed various aspects of Federal Planning, Programming, Budgeting and Execution (PPBES) system processes.

Assisted with the planning, programming, formulating, and defending the HQ AMC G-3/5 Current Operations Directorate’s $300M+ budget for submission with the President’s Budget (PRESBUD) for FY 2011/2012

Planned and assisted in early execution of the budget to ensure timely support for mission essential AMC programs: Plans and Operations, Joint Exercises, Security, Force Protection, Law Enforcement, AMC Aviation Management Strategic Readiness System implementation, Readiness, and Training

Familiar with the Defense Acquisition Process and DODD 5000.1 and individual MILDEP guidance.

Program Analyst [GS-345-11 equivalent] August 2006 to April 2009

Drug Enforcement Administration Fairfax, VA

Served as the On-site Manager supervising and training employees in data analysis to measuring efficiency of DEA operations and productivity of administrative programs staff.

Interviewed and evaluated candidates for potential hire.

Provided financial analysis and direct procurement support to program managers to execute Purchase Requests, obligate funds, make disbursements, and de-obligate funds as directed.

Identified and analyzed issues and made recommendations to resolve problems. Made recommendations on budget formation and execution using Microsoft presentations to support findings to senior level management.

Analyzed agency’s budget, budget applications and financial needs to estimate future funding requirements for the agency.

Directly worked with vendors to ensure the costs and deliveries were made as scheduled and to resolve discrepancies.

Utilized the Drug Enforcement Administration’s Federal Financial System (FFS) and the Unified Financial Management System (UFMS) to submit, track and report on open obligations for review.

Gathered data to obligate funds for the Drug Enforcement Administration (DEA) and ensuring that all funding actions were in accordance with the FAR and CFR and related Federal regulations.

Maintained contracts and task orders and reconciled/reported financial status.

Administered Resource Management Accountability and Improvement and prepared regular and ad hoc reports.

Provided analysis and reports on sensitive expenditures including international and domestic travel orders, travel credit card usage, as well as special reports (Earned Value (EVM) for executive review.

Delinquency Control Counselor [GS-343-6 equivalent] August 2001 to August 2006

Navy Federal Credit Union Vienna, VA

Acquired vendor services, managed 3rd party/vendor relationships, reengineered processes, and managed loss mitigation initiatives.

Assisted borrowers resolve financial difficulties and reestablish credit worthiness.

Solicited and procured products and out-sourced services such as data migration and database administration services.

Served as a point of contact and supervised actions pertaining to accounts receivable (A/R).

Communicated and corresponded with executives, office directors, team leads, loan specialists to ensure situational awareness at all management levels.

Primary interface and POC for external stakeholders (e.g., law enforcement agencies, bankruptcy attorneys, auto dealers, Department of Motor Vehicles, customers, and the general public).

Provided recommendations to standardize methods, processes, procedures, documentation, and forms to improve workflow and lower cost of operations.

Other tasks included counseling credit union members regarding their financial affairs and suggested corrective courses of action, and, based on the course of action best for the customer and Credit Union, revised loan agreements, and collected pertinent collateral documentation (i.e., bills of sale, titles, and liens).

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