Customer Service Specialist

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

ERICKA WELLS

JACKSONVILLE, FL - FLORIDA 32208 904-***-**** *************@*****.*** Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Loyalty

Demand Fulfillment

POS Transactions

Performance Tracking and

Evaluations

Loss Prevention Strategies

Managing Operations and

Efficiency

Safe Work Practices

Motivational Leadership

Quality Inspection and

Control

Guest Satisfaction

JULY 2021-JUNE 2022

Shift Lead Dollar General 13807 N Main St

Completed store opening and closing procedures and balanced tills.

Trained and mentored new employees to maximize team performance.

Responded to and resolved customer questions and concerns. Kept employees operating productively and working on task to meet business and customer needs.

Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction. Enforced company policies and regulations with employees. NOVEMBER 2006-FEBRUARY 2020

Shift Manager/Key Holder Walgreens

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Accepted and processed customer returns.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Completed store opening and closing procedures.

Improved customer service by projecting friendly and knowledgeable attitude.

Processed cash, credit, debit and check payments.

EDUCATION

OCTOBER 2015-OCTOBER 2018

Customer Service Specialist Citibank

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Contacted customers directly to notify of fraudulent activity and minimize impacts.

Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity. Responded to inbound inquiries regarding accounts and payments.

Monitored status of accounts pending verification reviews, utilizing applicable work queues and taking appropriate action to resolve accounts.

Posted payments to accounts and maintained records. JUNE 2002

Robert E. Lee High School, Jacksonville, FL

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