Kris W. Kilroy

adt4bk@r.postjobfree.com Mobile: 978-***-****

Information Technology Specialist with passion for technology and full capability in software support, technical support and systems administration to sustain the total IT function of the organization; experienced in implementing IT systems such as patch management, Service now, storage platforms and networks and providing front-line support to end users on various technical issues and problems relating to hardware and software; strong entrepreneurial and technical talent with knowledge of AWS platform in preparation for certification as AWS Cloud Practitioner; strong leadership and team skills with ability to thrive in a fast-paced, business professional environment.

Outstanding Career Achievement: Helped to build and maintain the MiMedia Boston Data Center

KNOWLEDGE SKILLS ABILITIES

Pursuing AWS Cloud Practitioner Certification

Deskside: Service Now A+ Certified Windows 10 Vendor relations Asset Management Windows deployments and migrations Microsoft Active Directory & Operating Systems

Networking: VTC (Virtual Training Company) TCP DHCP Subnet configurations troubleshooting Monitoring Tools – Nagios Exchange Servers – Configured for Outlook

Coding: Python, Ruby on Rails, PowerShell

People Skills: Strong Team player Results driven Passion for learning Excellent end users/customer service Outstanding written and verbal communication skills Strong work ethic skills Excellent interpersonal skill

EXPERIENCE

John Hancock Senior Support Analyst III July 2022 – Present

Software deployment and application support.

Service Now to monitor, triage, and manage IT support tickets including troubleshooting to resolve issues, using Bomgar and remote desktop support. SCCM / Active Directory

Worked with VIP’s, directors and vice presidents on laptop refresh project

TaskRabbit IT Support Jan 2015 – June 2022

Technical support for clients ranging from installs to break fix and mail server configurations from gmail to outlook servers.

Supported PC - Windows 10 and Mac’s for clients with break fix and configuration

Installation, upgrading, support and troubleshooting Microsoft Office,

Build web pages for clients, ranging from large complex projects to smaller simple projects.

Worked for clients such as schoolsnotprisons, airscrubber.solutions, apartmenthub

Kodeballer.com Web Design Sep 2013 – Dec 2015

Achieved contracts with local, national and international clients in Boston, S.F, L.A and London.

Wear multiple hats in utilizing skill sets of network and software support, front end design and coding, Server / Backend configuration as well as FTP for clients.

Built Project Architecture to manage clients’ projects, including design, application and stack planning

Worked for clients such as Techwarriorz, Enki, and Totalcom Solutions

MiMedia LLC, Somerville MA Network operations/IT specialist Apr 2010 – Sep 2013

Played an integral role in building and maintaining the Boston data center.

Worked with software engineers to provide application support to diagnose, log and resolve issues.

Used IPMI to view and reboot servers, as well as work in conjunction with network administrator

Managed QA VM's using vSphere remote access tool.

Designed a software program that customers could use to diagnose difficulties and issues with the product

City Of Cambridge - Community Development - IT Support Aug 2011- Feb 2012

Part-time for 6 months while also working at Mimedia’s data center

Served as Assistant to the System Manager and liaison for the IT Department.

Managed network support and provided system support for 60 person staff

Operating system upgrades and support. Including Mac and PC

Provided desk side support to troubleshoot hardware and software issues

Prioritized on-site and online support for senior leadership.

Supported Macintosh computers

Installation, upgrading, support and troubleshooting Microsoft Office

Biogen Idec, Cambridge MA Sep - Dec 2008 & -Mar -May 2009

Multiple Contracts Desk Side Technician II

Deployed and allocated laptops.

Windows Migration Project from XP to Vista,

Active Directory /Group Policy

Created helpdesk tickets with Oracle’s Siebel ticketing system

Installation, upgrading, support and troubleshooting Microsoft Office

Salem State College, Salem MA Student IT User Support Oct 2006- Oct 2007

Provided deskside support for students and faculty

Managed laptops deployment and repairs

IPConfig release and renew, McAfee antivirus updates

EDUCATION

Salem State University, Salem MA 2007

Bachelor of Science Concentration: Communications Major

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