BRAD KRISTEL

PROFESSIONAL SUMMARY

Strategic and industrious Sales Professional offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

WORK HISTORY

Consumer Outreach Engagement Specialist

01/2014 - 11/2022 Celebrity Cruises, Miami, FL

Responded to sales/service requests/inquiries from guests and initiated outbound calls to advise passengers on reservation changes such as redeployments and charters

Analyzed guest's reservation and recommended additional services to guest's booking that would enhance cruising experience & revenues

Prepared workflow documents directed to accounting for the purpose of researching and amending financial transactions

Discussed and gained agreement on policies and procedures with customers

Checked the COVID-19 vaccination status of prospective guests Major Achievements:

Consistently lead the Team in both Business Effectiveness score, Customer Service Survey score and ranked in the Top 5% for sales

Ranked #1 in Choice Air for 2015 and named "2015 Consumer Outreach Customer Service MVP"

Ranked #1 in Choice Air for 2017

Customer Service Representative/Teller II

01/2007 - 02/2014 SunTrust Bank, Lauderdale Lakes, FL

Performed teller transactions, daily balancing, opening and closing the branch

Assisted in training staff in cross selling at point of customer contact Parkland, FL 33076

954-***-****

adt49m@r.postjobfree.com

SKILLS

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Client Relations

Time Management/Organization

Sports Marketing

Guest Relations

Contractual Obligations

Selling Techniques

Marketing Strategies

Sales Quota Management

Customer Complaint Resolution

Customer Experience

Client Rapport-Building

Overcoming Objections

EDUCATION

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Bachelor of Science, Business,

Marketing & Management

Towson University - Towson, MD

Major Achievements:

Recognized several times for customer service and retention skills

Developed and maintained excellent client relations, as well as a continuous and profitable repeat/referral business Senior Group Sales & Events Representative

01/2005 - 01/2007 Florida Panthers, Sunrise, FL

Successfully marketed and sold party suites, VIP Parties, group tickets, season-ticket packages and other Panther/Bank Atlantic events to both new and existing clients (Corporate and Consumer)

Forged long-term professional relationships with current clients which produced many referral leads

Additionally, served as Team Captain responsible for training and performance with special emphasis on net revenue/profit.

Upgraded existing group ticket accounts contributing positively to the sales team

Acted as liaison between Events Department and Box Office (also served as Project Manager for various high-profile events) Major Achievements:

Increased revenues by 150% through developing community relations and upgrading activities with groups such as the Boy Scouts

As Project Manager & Events Representative, played a pivotal role in the coordination and success of various events at Bank Atlantic Center such as & Stars on Ice and Champions on Ice

Developed substantial repeat/referral business through effective client relationship management

Disney Magical Express Representative (DMER)/Trainee 01/2003 - 03/2005 Walt Disney World/Cruises, Orlando, FL

Originally hired as a Research Specialist for Disney in 2003

Collected, analyzed and maintained confidential information to assist leaders within the Walt Disney Company in decision-making process

Promoted to DMER/Trainer in 2004

Ensured that all DME guests' needs/expectations were met from arrival at Orlando International Airport to check-in at both Walt Disney Resorts and Cruises

Major Achievements:

As DMER & Trainer, consistently met or exceeded all service/guest expectations and successfully developed and mentored new associates

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