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Service Representative Customer

Location:
San Antonio, TX
Posted:
December 19, 2022

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Resume:

Leonetta Green

**** ******* ******* ***** #***

San Antonio, Tx 78232

adt495@r.postjobfree.com

Objective: Seeking employment in a positive work environment.

Educational Background

Aug. 2009 Psy.D. Doctor of Psychology

Texas School of Professional Psychology at Argosy University, Dallas

Aug. 2005 MA Clinical Psychology

Texas School of Professional Psychology at Argosy University, Dallas

Aug. 2001 BS Psychology

Texas Woman’s University, Denton

Teaching Experience

Sept. 2021- present Long-term Substitute Teacher, San Antonio I.S.D.

Instructed and monitored learning environment for middle and high school students, participated within interdisciplinary meetings and planning

July 2008-2013 Adjunct Faculty, Devry University

Teach undergraduate Psychology courses.

Teach Humanities courses

Teach Motivational and Leadership

Sept-Dec.2009 Adjunct Faculty, Houston Baptist University

Teach undergraduate Psychology courses.

Current Work History

Dec. 2020-July 2021 WestCare

Lead HIV/AIDS Prevention Navigator

Spearhead Lead Navigator grant obligations and goals within the community.

Collaborate with other nonprofits to create HIV education and prevention, and testing events.

Teach Botvin Lifeskills training to elementary, middle, and high school students.

July 2019-2020 IDEA Public Charter School

Academic Counselor-Administrator

Provide guidance and support counseling for K-5th

Teach social-emotional lessons in person and video

Provide solutions-focused counseling and support student culture

Lead family engagement to ensure families stay enrolled with school Provide peer mediation and conflict resolution

June 2014-present Aetna-Aetna Medicare

Senior Customer Service Advocate (CSR)

Member Services

Sales

July 2013-June 2014 West Corporation-Aetna Medicare

Customer Service Representative

Sales

Customer service Inbound and outbound calls

On-The-Job-Training

Accredited by: American Psychological Association

10/2008 Hispanic Cultural Influences in Seeking Mental Health Care: “Marriage and Family Therapy and Psychiatric”.

12/2008 Clinical Implications of Setting Fees

1/2009 Psychological Testing-Availability and Protocol

2/2009 Child-Centered Play Therapy

2/2009 Psychological Testing Seminars

5/2009 Mental Status Exam and Setting Fees

5/2009 Urban Teen Therapy

6/2009 The 4 C’s of Ethical Practice

7/2009 Ashbrook Method Theological Integration

8/2009 Therapeutic Implications of Denial Statements

9/2009 Considering Child & Adolescent Treatment Protocols

10/09 Integrating Religion & Spirituality into Treatment for late life Anxiety

2/10 Substance Abuse and Alcoholism

4/10 Integrating Religion within the Therapeutic Process

4/10 Post Traumatic Stress Foundation of America-Bridges to Healing

7/10 Eye Movement Desensitization and Reprocessing (EMDR) Training

. Apr. 2008- Volunteer at Bailey and Associates, Houston, TX.

Clinical Interviewing, Counseling, and Psychological Testing

Teacher assistant: scored cognitive assessment protocols

Sept.-Dec. 2004 – Practicum Student, Galaxy Counseling Center, Garland, TX. 20 hrs weekly (300+ hours)

Received training in following areas: Group Therapy for Adult Anger Management, Family Therapy, Individual therapy, and Psychological assessments for children and adults



Contact this candidate