Prior restaurant experience and customer service
Resume:
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OBJECTIVE
lama solution-oriented and
customer-focused professional
with over six years of prior
Health Insurance customer
service seeking a position as a
Customer Service Benefit
Advocate or Associate Claims
‘Representative at UnitedHealth
Group.
SKILLS
ot
Ihave a strong background in
using multiple programs
relevant to the health
insurance customer service
field like Tigress and Facets,
am proficient in Microsoft
Office programs, maintaining
MTM Standards, NCQA,
HIPAA, and am well-versed in
the day-to-day efficiencies of a
fast-paced call center
environment.
EXPERIENCE
el
‘SEASONAL RETAIL ASSOCIATE + KOHLS + NOVEMBER 2020 -
JANUARY 2021.
Seasonal retail associate specializing in cash handling, loss
prevention, and customer service. Responsible for maintaining
COVID-19 safety precautions.
CUSTOMER SERVICE REPRESENTATIVE + UNIVERA HEALTHCARE +
OCTOBER 2006 - DECEMBER 2008
Customer service representative specializing in Medicare customer
service and sales, NYS government insurance cross-trained across
government products, and sound knowledge of CMS standards.
CUSTOMER SERVICE REPRESENTATIVE + BLUE CROSS AND BLUE
SHIELD OF WNY + FEBRUARY 2002 - JANUARY 2006
Customer service representative cross-trained in Commercial,
Medicare, and Claims Adjusting. Took on leadership roles such as
HIPAA Q&A in 2006 and rollout of Community Blue in 2004.
EDUCATION
Sl
PROPERTY & CASUALTY INSURANCE LICENSING CERTIFICATE + 2000
+ BRYANT & STRATTON COLLEGE (NY)
+ Earned NYS Property & Casualty License
HIGH SCHOOL + 1987 + LANCASTER HIGH SCHOOL (NY)
+ Regents Diploma
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